The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had appliances scheduled for delivery. They went to the wrong address. They claim that they called 30 minutes before. IT WAS A LIE! They got turned away from the address that they were at because it was the wrong address and they still never called. When we called to see where they were, they would not redeliver and they couldn't even reschedule. You have to call back tomorrow and find out when they might be able to reschedule. No one cares at Home Depot. They can't make calls to the local carrier to solve a problem. They make mistakes and they do nothing to correct their errors. We spen 20k plus a year with them. Time to switch to the blue.”

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Posted 1 year ago

“We bough 110 bags of quikcrete for a concrete pour. Paid extra 20 $ for a 4 hour window frame for delivery instead of the whole day. Have everything set to pour the day of delivery. My son was traveling from Ohio to help. Delivery was between 6.00 am to 10 am. No show. Went to website and truck not even loaded. Call Home depot. 3 different persons . Last one said it look like truck has 2 more stops before you. I said look like is not enough can you really check because website says is not even in the trick. 5 min later she said ohhh driver called in sick and they are waiting for another driver to finish his rout to start delivering this route. Is not my fault he called sick. Of course but why nobody called to explain what was going on. Never ever again will buy from Home depor for delivery. Really bad customer service”

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Posted 1 year ago

“I bought a frig snd washer and dryer. The frig arrived dented near where the mechanics in the back of freezer is. When I bought them I showed them s picture on my cell if my washer and dryer set up. They said it would be fine to install. It wasn’t. I had to call someone to unhook the gas. Then they came back snd hooked up. Then the guy had to come back snd finish. This all took weeks. I will never buy an appliance there again.”

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Posted 1 year ago

“I was at the Beaumont home Depot and got great service from Taylor W. She was so sweet and helped me with a new drill. Hope she is there when I go back”

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Posted 1 year ago

“I online ordered from Home Depot a washer & dryer with delivery and installation for 9/22/24. That delivery didn't not happen due to a miscommunication with the delivery people. I rescheduled deliver for 9/27/23. Today I received an email from Home Depot telling me delivery has been rescheduled to Tuesday, tomorrow, 9/26/23. I call to report the error and was told it had always been for the 26th. After a discussion about my being mistaken (highly insulting) I ask to reschedule. Next I'm told that they will not schedule a specific time window, only a day.: Not only has my time and schedule been disrupted twice but I'm told to block off an entire day for a delivery that may well be rescheduled the day before, again. I wished I had purchased from Lowe's for the same price but a guaranteed 4 hour window delivery. I won't make this mistake twice.”

Helpful Report

Posted 1 year ago

“I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold. I reported it to Home Depot right away and asked they send the driver back since it stopped raining. They called the dispatcher of the independent delivery company and said he would not send the truck back. They wanted to reschedule but I wouldn't deal with Home Depot ever again. I cancelled my order, which they could have cared less. Employees are not empowered and worthless. TIP: AFTER CANCELLING MY ORDER I WENT TO BRANDSMART WHERE I RECEIVED THE SAME WASHER FOR ABOUT $100 LESS AND WILL BE DELIVERED BY THERE OWN TRUCKS! Also, Home Depot will continue to loose business to Amazon since by the time i'm given a SKU to look for in an aisle of 10,000 SKUs I could order at amazon and have the same or next day. Worst processes and customer relations of any Company odf dealt with in decades. wasted my time but saved money at BRANDSMART!”

Helpful Report

Posted 1 year ago

“Don't even deserve 1 star. Ordered a washer and dryer. Drivers wouldn't come down my driveway. Got rescheduled twice. Then they didn't have correct hose to hook up washer and dryer was damaged. Had to wait for a new dryer to be ordered and I had to go back to the store to get a different hose for washer. Finally got dryer and now washer was damaged so didn't accept. Now I'm told they aren't ordering me a new washer because I'm outside the 48 hour window fot making sure it works when I have never had a washer in my house. An absolute horrible experience and still don't have washer.”

Helpful Report

Posted 1 year ago

“Ordered a dishwasher, on a delivery day someone called me and said that will deliver in 15 minutes. One hour later I called back and asked when to expect, it was told that he is already down the street. Stop answering the call. Support was also not able to solve anything saying I need to call back later”

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Posted 1 year ago

“No stars wasn't an option. I purchased a washer/dryer combination and asked to be called prior to delivery as someone would need to let them in the rental unit. They arrived without calling, call when on property to advised they can't stay and wait. I had to go through 3 different agents to reschedule for 9/18 a week later. Waited all day to find out they cancelled my order and refunded the money. Now my guests are going 3 weeks without a washer/dryer because of Home Depot poor customer service. Unacceptable!”

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Posted 1 year ago

“I place an order for a shed. It was expected to be ready for pick up three days ago and they still haven’t received it. Regrets are settling in. I don’t expect to do much with HD in the future. 👎”

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Posted 1 year ago

“THE WORSE online ordering service. Save your time and money and order from somewhere BUT Home Depot”

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Posted 1 year ago

“I had ordered a gas dryer on Sept 1 at Store #4129. The employee at the store was helpful and knowledgeable. I was expecting my dryer to be delivered on 9/7/2023. I was only given the option for delivery. The delivery driver called me at 5pm and told me he was an hour away. I told him that was okay, I am home and waiting. I got a TEXT from the store at 615pm informing me the dryer was undeliverable now. Unfortunately I found this unacceptable since I verbally spoke to the driver 75 minutes prior. I called the store and asked if I could pick my dryer up at the store or warehouse but I was told “no”. I was given no reason what happened as to why the dryer couldn’t be delivered, I was just told I would have to reschedule. I went to the store and canceled my order at 740pm that evening since I had no explanation. I DO NOT recommend appliance delivery from Home Depot.”

Helpful Report

Posted 1 year ago

“As a longtime customer I wish I had read reviews before recommending my Cousin buy an appliance from Home Depot in Jasper AL. It was delivered damaged and rejected. HD warehouse is only 40 miles away and they cannot deliver one for over a week. She is living out of ice chests. She is a widow, 73 years old with rods in her back, stage 3 kidney failure and raising an adopted son in school. Home Depot could have had their delivery company use 2 men and a pickup truck and deliver a fridge from the warehouse in 2 hours. Sadly no customer concern.”

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Posted 1 year ago

“Purchased 3 appliances from Home Depot (refrigerator, stove and dishwasher) and delivery service was a disgrace. I paid for the removal of all 3 appliances. They damaged my front entrance by shoving my used refrigerator out my front and storm door scratching my front door and storm door glass as well as bending the door opener and chipped moulding. Now dealing with Home Depot Insurance (Sedgwick) which is another nightmare. Agent does not respond. This is so unacceptable as a consumer.”

Helpful Report

Posted 1 year ago

“I had a gas range delivered to my home. The delivery man, Juan, only wanted to drop the box off and leave- which he did. He did not install the LP converter or the burners. He did not even unbox the range. Home Depot should fire his lazy ass”

Helpful Report

Posted 1 year ago

“I purchased a stoved a HD witch was damage during delivery. They have a 48hrs policy to open the box and report any damage. My house was under construction I couldn’t open anything by the time. Once I opened the box I realized the range was damage and neither LG or HD would take responsibility for it. They insist in the 48hr policy witch I think is not enough time. It use to be 14 days. Anyways here I am with a brand new broken stove that I can not use. It is really irritating.”

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Posted 1 year ago

“Purchased a Chamberlain garage door opener from Home Depot online. When it arrived it was missing the two hanging brackets. I spent about an hour on the phone between HD and Chamberlain-who would not even answer their phone! The second call to HD I spoke with an Oriental lady who told me she would need my cc number and they would reimburse me in 3-5 days. By this point I was so mad I told her I would either return it to the closest store or go to their competitor Lowes and buy the perforated angle to make the brackets.”

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Posted 1 year ago

“Purchased a cooktop from Home Depot. GE 36” was not as advertised. To small. Went to return less than 24 hours later. Would not exchange even though policy’s stated 48 hours on major appliances. I am out $800. Will never it has from Home Depot again!”

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Posted 1 year ago

“This addresses tool rental area...DONT RENT HERE. Plain and simply, they will not give you guidance on rental item, they do not start or show you steps, they point you to YouTube. OK, I did that, but not on the model I had rented. OH!!! And the paint sprayer ended up not working, when I returned it they didnt offer to show me how to operate replacement rental, just wanted to get it in my car. I chose not to go through all that, since I had already lost an hour or so. So me and the family are rolling and brushing the exterior of our house, I'm 65 and this is not how I wanted to spend vacay days. Also, I used debit card and they keep your cash for 7 to 10 days before refunding (guessing they need that interest) But bottom line HD has had a 2 out of 10 rating for overall service, or a '10' for 'lack of' I went in that same day to buy my paint there and left because of no help.”

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Posted 1 year ago

“The worse store to try and do business and be in and out in reasonable time; 1. They had empty shelves for often used product I needed. Each associate sent me to a different part of the store. 2. I'm a veteran and Home depot regardless of what they say does not treat Veterans with respect. They would not believe I'm a Veteran even though years ago I gave them my DD214. Then recently my drivers license that in Florida will state if your a Veteran. 3, Too many other complaints. Poorly run operation.”

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Posted 1 year ago

The Home Depot is rated 1.7 based on 1,006 reviews