The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,045 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

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“The people are not knowledgable and their prices are too high. A bag of mulch $3.57 when I was paying $1.68 3 years ago. I'll buy buy as much as possible from amazon. Prices are more reasonable and don't have to drive.”

Helpful Report

Posted 11 months ago

“I was thrilled to purchase an outdoor shed from Home Depot, eagerly anticipating its delivery. However, my excitement turned into frustration when the scheduled delivery for the week of December 18th didn't materialize as expected. They rescheduled it for the week of December 25th, coinciding with my out-of-state holiday plans. Despite my efforts to rearrange the delivery, the freighting company, Hub Group, proved to be inflexible and uncooperative. Even after reaching out to Home Depot for assistance, the issue remained unresolved after spending a total of an hour and a half on calls. On December 26th, while I was away, I received notification of an impending delivery on December 27th, which I once again tried to postpone to no avail. The freight company insisted on delivering regardless of my absence, even threatening to leave it on the street. In a desperate attempt to find a solution, I offered to pay extra for a delayed delivery, but Home Depot had no means to accommodate my request. Eventually, we had to cancel the order. It's bewildering that the shed had already been shipped across the country and was idling in their warehouse, turning into their problem to resolve. I'm deeply disappointed by the inefficiency and lack of customer-oriented service in how they conduct business. Despite Home Depot's attempts to assist, their choice of such an unreliable company has led to a loss of my trust and future business.”

Helpful Report

Posted 11 months ago

“I'm so frustrated with online shopping...they sold me an item to be delivered by 12/22. Tracking still says it'll arrive 12/22 No updates on delivery. When I contact customer service through their tracking page I'm told it's scheduled to be delivered 12/26. Mind you..it arrived in Brewer last night!! 30 minutes away. I offered to go pick it up. I offered to go to the Ellsworth store to pick it up. Nope..they can't do that. I can go to the store and purchase the items AGAIN and then return the ones that eventually arrive at my house...if they ever do. Home Depot does not get any customer service points from me. I believe they do this on purpose to scam extra dollars in the last moments of their 4th qtr. Why do people continue to shop online? I'm done..I want the merchandise in my fking hands before I give them a penny. Rant over”

Helpful Report

Posted 11 months ago

“Last night 12-21-23, my faucet broke off a $400.00 4 hole kitchen faucet and sprayer set which I purchased from Ferguson/ SignatureHardware. After 3 calls to Signature Hardware, then Ferguson and first being told the set and part were available and I could get the part I needed in Asheville Ferguson. When I finally got a very nice man at the Ferguson in Asheville, I was told a new set or the part wasn't available. So I went to Home Depot, I asked a wonderful employee, who was off the clock on this way home for help.. He stayed with me for several minutes as we tried to find the set I wanted for $165.00. When he had spent about 15 minutes with me he introduced me to a great gentleman Dave, who ordered the set on line. He was honest and said "I don't think it will arrive before Christmas , but we'll try." I learned a great lesson " if you want great customer service and good prices "Go to Home Depot".”

Helpful Report

Posted 1 year ago

“I ordered and paid for an LG wash tower, and they came in and took my stuff. they discovered the new unit was damaged and left with all of the units leaving me with no way to do laundry they told me to call for a redelivery. A robot from LG called me hours later and told me it would be 8 days for a replacement. They did the same thing before with an expensive range. I had to buy a grill to cook on. WHATEVER HAPPENED TO CUSTOMER SERVICE? I KNOW THEY HAVE MORE AT THE STORE AND PEOPLE JUST SHUFFLING AROUND WHY NOT NOW? THEY AT LEAST COULD HAVE LEFT MY STUFF SO I WOULD BE ABLE TO DO LAUNDRY. A GOOD PLAN WOULD BE NOT TO REMOVE THE OLD UNTIL THE NEW WAS LOOKED AT. I WOULD ASK FOR MY MONEY BACK BUT I KNOW THAT WOULD TAKE AS LONG. I HAVE SPENT THOUSANDS ON A NEW KITCHEN THERE AND AM BEING TREATED LIKE A NUISANCE.”

Helpful Report

Posted 1 year ago

“No customer service no help no places are very bad location of a home depot in palmbay they stuck”

Helpful Report

Posted 1 year ago

“I bought online a fridge in April 2023 and I bought the extra insurance and the installation from them. End of October 2023, we noticed that the walls behind the fridge are wet. We called the plumber and he fond out that there is a leak due to a bad installation. They were obliged to open the walls which were full of black mold, the Sedgwick insurance, Home Depot's insurance sent several machines to dry out , then they demolished 2 walls and removed some of brand new cabinets to the trash because of mold!!! We are in the middle of December, after calling 100 times, sending douzaine of emails, nothing is done!!! Nobody can give us a proper answer. Our Thanksgiving was ruined, now Christmas coming and Holidays with family will be ruined, we are living in a construction sites for weeks and weeks. I do not recommend AT ALL Home Depot and their insurance company Sedgwick. They get your money and if something happen, you are in trouble and most of the time IGNORED!!!!!”

Helpful Report

Posted 1 year ago

“Went to home depot in golden colo try order water heater will call told it was recalled so go home ordered exact one online says 27instock customer service needs better training even had team support up there an they act like they didn’t know what doing learn don’t go store to place order just order online have ship store my product will be in on 21st spent hour why they kept blaming system then recall item which was never recalled waste of hr there”

Helpful Report

Posted 1 year ago

“North Ave Home Depot has a bad customer service, when you call. It is very simple just make a call and ask a simple question and see how unprofessional they are. It is sad that store with such a big inventory has a customer service that is so bad.”

Helpful Report

Posted 1 year ago

“Well Ms. America or Erica at the Buckhead location of home depot is sure not friendly Iike commercial. If you don't want to work with the public then she get her a job behind the scene. Rude customer service”

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Posted 1 year ago

“Don't buy anything from the home depot especially online, they will instantly debit your credit then when you receive the item and find out that it was someone else's return and sent it back. They will take up to 2-3 weeks before you see your refund!!! Not worth it 👎👎👎”

Helpful Report

Posted 1 year ago

“Hauslane garbage purchased from home depot and delivered ups. A 53 lbs. appliance (range hood) was sent via ups and left outside from me to drag into the house. After much difficulty removing the appliance from the box, I discovered that one side of the appliance was caved in. Had to inspect for damage and report in 48 hours or no return. Contacted home depot on line ordering operator (the people that are responsible since I ordered from them) and was told that I should rebox the 53lb appliance and leave it outside all day every day until it is picked up by ups. Went to the local home depot and they refused to handle it. I called back to the on line home depot operator and was told that if I am unable to repackage the 53 lbs. appliance by myself, all that is needed is the original packaging and my driving the appliance to the local ups store. With much difficulty I did just that. Ups refused to except it unpackaged even when I explained that I am unable to repackage it. The ups representative was willing to help me but stated that I should start first. What if I am physically unable to fit the Styrofoam forms with one hand while balancing the appliance with the other and then lifting all of it into a narrow, tightly fitting box. We are not talking about a keyboard or a cell phone. The inconsiderate representatives of ups, home depot and hauslane not only delivered a damaged product, they left the heavy, bulky item outside and refuse to send a pick up crew to collect an appliance, as is the norm for other retailers. Ups, home depot and hauslane can’t be bothered to consider that they are not always shipping their appliances to gorillas. Avoid ups, home depot and hauslane if you can. I recently delt with Samsung and the delivery service was what you would and should expect for an delivery of an appliance or any large heavy bulky item. I am still unable to repackage the item and return it.”

Helpful Report

Posted 1 year ago

““Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage.” ⭐️How were we to know about shock damage on a washer we have never used before? We had never owned a computerized washing machine, how would we have known it was damaged? Given only 2 days👇🏽? To figure out if it works properly? 2 days? 48 HOURS * All Major Appliances (Refrigeration Appliances, Washers, Dryers, Ranges, Dishwashers and some Microwaves) ⭐️What kind of backwards-thinking policy is that? How do you fathom that 2 days enough time to figure out if a major appliance is working as it should? So ask yourself- is it right to ask your employees to blindly follow a policy that serves no one but Home Depot? You sit in your corporate office while all of your minions on the ground execute your dirty business. Brian, Gino, Dustin, Armando These are the employees at the Odessa TX (79761) location that treated me with total disregard. I honestly don’t know how Home Depot has remained in business for as little as it has- There has never ever been a time in the many years I have gone into a Home Depot store whether in Odessa, Dallas or Portland Oregon-that any employee has ever been helpful- WHAT do you pay them for? To babysit the store for contractors to come in and get what they need? Contractors do not need the help of a Home Depot worker and they are the only ones Home Depot serves. You should only advertise to contractors and stop trying to be a store to “everyone”- You don’t know how to serve most people that come into your store- You sold us a broken washing machine and because we didn’t realize it until well after the “48 hour” return period, there was nothing we could do and on top of that your employees were not equipped to deal with an upset customer- they had no clue how to deescalate the situation, in fact, leaving me on hold and never returning to the call- then they call me back and repeat a corporate script- may as well have been speaking to a wall. So when I ask over the phone for management names- they refuse to give it to me. I had to drive out to the store in the rain to go inside and get the names of management on duty. When I spoke with “Brian”- he was wearing a tag and I flipped it around to see if his name was on the other side and he threatened to file an “assault” charge for touching his tag but still his name WAS NOT VISIBLE- his name was not on the tag- he told me his name was “Brian”. This is how the Odessa employees treat customers- threats and total disregard. Seriously, what is your business secrets? How do you remain in business with such horrible service? I want to know the secret of your success. We have learned our lesson. Never EVER purchase another appliance from Home Depot. They will send you to the manufacturer and the manufacturer will send you right back to Home Depot and it will go in circles forever until you finally give up.”

Helpful Report

Posted 1 year ago

“The Home Depot sales person made two mistakes out of four possible things to put on the contract. THD will only fix their mistakes if you pay them. The process from saleswoman to project manager to contractor is disjointed at best. They will ghost you if you try to call them after payment. Go to Lowes!! Better, more knowledgeable professionals. The work is done perfectly and accurately.”

Helpful Report

Posted 1 year ago

“Order new dryer and received a delivery date a week later between 3 and 7pm. Never showed. Called help line at 6pm and was told they would be here between 5 and 9pm. Never called and never showed. Called help line and was told I could reschedule a week later. Never again will I step foot in that store.”

Helpful Report

Posted 1 year ago

“Ordered over $2,000 in refrigerator, microwave, stove, plug and braided hose. Waited 2 weeks for delivery date and on delivery day the delivers damaged the refrigerator because they unboxed it outside on the truck and tried to repeatedly ram it through the door. I was checking it to see if I could accept the damage and the delivery guy kept pressuring me if I was going to take it or not --- I refused it. In the meantime they had taken my old refrigerator down 2 flights of steps to their truck before attempting to bring up the new one which means I had emptied it all into ice chest and containers once I got the 2 hour delivery window notification so they had to bring the old refrigerator back upstairs and take the damaged one. They set a delivery date about 2 weeks later and they showed up before 8 am and I had no idea they would try to deliver that early and had worked till 3 am so I missed the delivery. I called them 15 minutes after 8 am and they said that they could not come back and that they had to take it back to the warehouse and I would have to call for another delivery date. I called and they told me that I could not call that day but had to wait to call the next day once the item was checked back into the warehouse. I called the next day early and the soonest they could redeliver was about 2 weeks out so I asked for a deliver time and they said that they could only say between 7 am and 7 pm and could not set a delivery time or not even morning or afternoon slot. Deplorable! I asked the person on the phone who the delivery service was and she asked why so I said that they were terrible. I was invited to take a survey after the call and I was ready to share my frustrations with them but after my call the phone hung up with no survey. So the refrigerator will take over all about 6 weeks to be delivered assuming the next delivery slot isn't messed up. This is terrible and all of these negative true review should give anyone pause to consider using Home Depot delivery services. The instore visit was good because of one very good salesperson but beyond that everything has been deplorable in terms of delivery.”

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Posted 1 year ago

“I contacted the Home Depot to replace my security door. I had to pay $40 upfront for someone to come out and measure my door. Someone from the HP did come to my home but they never measured my door. A week later, I got an email from HP that they could not do the job. I'm out $40. This is a nice scam they have going on.”

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Posted 1 year ago

“Purchased a new washing machine was promised delivery on the 9th. Day of delivery was told they couldnt deliver it until the 19th. When we called to complain they promised to get the delivery on the 12th. Well on the 11th we get a email saying sorry not going to be there tomorrow and we now have to wait 72hr to get an update on when they can actually deliver it. Needless to say we are cancelling this purchase and going to Lowe’s. Very unprofessional service.”

Helpful Report

Posted 1 year ago

“Worst online company ever. The girl enet3res the wrong address for a delivery tomorrow . They has the next town over send they cancel the delivery for 4 days later. Terrible company”

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Posted 1 year ago

“HORRIBLE... they do not care about customers, ask if there is ANY way to expedite an order that is taking 2 weeks, when I bought it it says 3-4 days, it is going to be 13 days !!!!!! and Customer Service HANG UP on me twice, I haven't been disrespectful, just ask if there is anything can be done to pick it up on the 16th instead of the 18th”

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Posted 1 year ago

The Home Depot is rated 1.7 based on 1,045 reviews