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The Home Depot Reviews

1.7 Rating 1,006 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
Why wasn't I given a gift card like u originally had? They man said it was how returns with a gift card are handled.
posted 1 week ago - Anonymous
I went to the returns section and there I was helped right away by a nice girl.
posted 4 months ago - Anonymous
And they're REFUSING to take back a $145 toilet with a hairline crack? Their reasoning is that I have reached a 'limit' on returns -- gee, does that include the shower stall that also arrived with a CRACK, a WRONG ceiling fan, and toilet kits that NEVER ARRIVED? (As confirmed with UPS.
posted 4 months ago - Anonymous
NOPE! I wish I could return everything I purchase but they don't accept returns.
posted 2 years ago - Anonymous
Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150.
posted 2 years ago - Anonymous
After 9 months and 3 appointments to get a floor install I was left with concrete floors. The last installer they sent just did not want to do the job. I received months of empty promises and now no one at customer care returns my phone calls.
posted 2 years ago - joann chapman
Employees are just sitting on a chair and expecting you to know the new rules and changes in there store,returns and entrances have changed which is fine,but they are very rude when exposing to you where the entrance is now.Lazy ass stupid workers and employers are just as stupid.
posted 3 years ago - Anonymous
Don’t buy appliances from Hime Depot. They don’t do returns.
posted 3 years ago - Vince
We spoke with a manager, but their returns are controlled by a third party so the managers have no control and can do nothing for you.
posted 4 years ago - Deanna Pelton
Beware of Home Depot Gift Cards and Store Credits! Home Depot is refusing returns on items purchased with store credit from gift cards.
posted 4 years ago - Gerry Napolske