The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,176 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really appreciate how knowledgeable and courteous the employees my Home Depot are.”

Helpful Report

Posted 2 years ago

“All is good here. Thanks”

Helpful Report

Posted 2 years ago

“We were very pleased with the customer care the store manager Sonia and Matt in the hot water heater department help with getting our problem solved with water heater!”

Helpful Report

Posted 2 years ago

“I purchased a refrigerator from the store in Calgary Alberta on Sarcee Trail NW. The compressor on my refrigerator stopped working so i needed a refrigerator immediately. Jaydeep Prajapati helped me. He was excellent very personable and knowledgeable as well as helpful. He showed me several fridges we talked about my needs and the quaility and characteristics of each unit. He then offered me several choices. Once i chose the unit he was most accommodating in terms of sale. He made my experience with Home Depot very pleasant and stress free. I came away feeling confident with my choice and happy with the price.”

Helpful Report

Posted 3 years ago

“Went to a Homedepot about 1 hour away, because they had 5 of the kitchen cabinets that I needed in stock.They also had larger quantities of items thst my local Home depot did not.The store that I visited was located in Allentown ,Pa, and when I arrived on this day Friday around 11am I could just about get a parking spot ,this place is hopping . Employees were great ,more friendly, and no trouble at all , helpful kinda people!”

Helpful Report

Posted 3 years ago

“At first I was very unsatisfied with Home Depot because no one was resolving my issue . For one month I had a washer that didn’t work but after talking with several people I finally got through to the right one. Thanks Andre ! He had my problem resolved within one business day! Try to be patient and keep your cool! No one wants to help someone who is being rude ! Remember there humans too !”

Helpful Report

Posted 3 years ago

“After many customer representatives trying to help me merge my consumer credit card and the Pro card, Derek in Customer Service was awesome. He was so knowledgeable and patient explaining things. He found the problem and corrected it. What an asset to Home Depot! He should be a spokesperson for HOME DEPOT. THANK YOU Derek so much!”

Helpful Report

Posted 3 years ago

“Dan Ovens, a great wonderful man . Excellent employee. He has been very helpful. With his help I feel very confidence to purchase anything I need in HD. Awesome experience. Jan”

Helpful Report

Posted 3 years ago

“Freeport Homedpot has surprisingly good customer service.”

Helpful Report

Posted 3 years ago

“I’ve been very happy with Home Depot. There customer service department is awesome. They are fast, friendly, and happy to help make your experience great. I’ve had to return a few products (it was a compatibility problem by the company, not Home Depot). It was seamless. They have friendly, knowledgeable staff and are always willing to help out.”

Helpful Report

Posted 3 years ago

“Friendly helpful they want to help you.”

Helpful Report

Posted 3 years ago

“Quincy at the Lynchburg Home Depot was so helpful! My husband needed a tool, of which I knew nothing about, - Quincy was so helpful stopping what he was doing to help me! Such a sweet young man! Thank you Quincy!!”

Helpful Report

Posted 3 years ago

“wow. Great. After bad experience with other online orders, home depot was a relief. I see all these bad reviews, but the people who have good review don't post it. Here's the thing. 1. Get home depot credit card, they will not abuse it like other online co. 2. Have item deliver to store, they can't argue about discrepancies. I am so relief that home depot exist, I trust them. All these other online co., don't care. I keep comments in general, bc I can write a whole page on online nightmare. But I am happy. They don't over charge and they didn't use UPS. They used this freight co. Named Estes-express, and they communicate with you 100%. Home depot will come out on top and I am not paid to say this.”

Helpful Report

Posted 3 years ago

“Excellent service at the PineBush location. Customer Service rep Julie was amazing! She helped with my order and made sure it would be ready in time for outside contractors to come. Everything was well coordinated.”

Helpful Report

Posted 3 years ago

“Amazing customer service always great with a smile. Their pro desk is always there so you can pre order your materials and have them ready for pickup. And even if they don't have the product your looking for they can usually inquire where you can go to obtain it.”

Helpful Report

Posted 4 years ago

“Tyler from plumbing saw that we were waiting in flooring for assistance. He checked in two or three times to make sure we got assistance and then took the time to make sure we got a reduced price for waiting. He was professional and courteous. A good experience in the Somersworth NH store!”

Helpful Report

Posted 4 years ago

“I see many customers reviewed the store as bad. That is the case where I am going against the public opinion of majority. I don't know company in the US with better customer service than Home Depot. Of course, there are some disadvantages. There are bad and sometimes even rude employees (mostly novices). However most of my visits to this store were more than great. No problems with returns, no problems with parking, no problems with restrooms, no problems with variety of tools available. Again, there are some disadvantages, but let's compare it with other stores. Lowes is overpriced, Walmart is persecuting its own customers (e. g. Walmart blocked my account without reasonable explanation), ACE is harassing customers just because of parking. Home Depot is the store I really love. Among competitors, it is the best. I wish the best to this company.”

Helpful Report

Posted 4 years ago

“Home Depot has my Vote! They made sure I was Satisfied with the way they handled my situation, I placed an online order and they went beyond customer service, answered all my questions and found an upgrade, of which the Manager approved..Hassle Free 👍 The other company didn’t care nor helped after 2 times of making a purchase.. Home Depot Does Care and has Plenty of People too help with any Situation 😀”

Helpful Report

Posted 4 years ago

“I receive my smoke tree bush and it’s beautiful. Thank you Home Depot..!!”

Helpful Report

Posted 4 years ago

“Home Depot in Palatka, Florida, has an employee in the lumber section that deserves a shout out! His name is Roby. Whenever I come into Home Depot to buy some lumber, he is on point! He is knowledgeable and friendly. He is always eager to help and I look for him when I am there and need help. Keep up the good work Roby!!”

Helpful Report

Posted 4 years ago

The Home Depot is rated 1.6 based on 1,176 reviews