The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Smoker Grill on Sept 6. On Sept 11 I got a call from the shipping company that it would be delivered on the 12th or 13th. By the 13th it was listed as missing on the shoppers website. Called Home Depot who claimed to have called the shipper, and said it was not missing and that they had until the 19th to deliver my grill. I called again on the 19th because the shipper still showed it as missing, and the HD website said it was "Delayed" The person on the phone finally admitted that yes my grill was missing. The only thing they could do was refund my money and then I could order a new grill from them. I didn't want my money back, I wanted what I paid for and was due to me. Again the person on the phone said the only way they could fix it was to refund my money and I could order it again. Fool me once shame on you, Fool me twice shame on me. I took the refund and ordered the exact same grill from someone else that could physically verify the thing was in fact in stock. Cancelled all my accounts and subscriptions with HD and will never buy from them again.”

Helpful Report

Posted 4 months ago

“PLEASE BE AWARE, if you purchase a gift card that is sealed in the cardboard covering it comes in, it DOES NOT mean that it will not be stolen. Two weeks ago I purchased a gift card and loaded $300 on it for our sons new shop that needed electrical wiring. 8 days after I purchased the card and before I gave it to our son someone in Virginia used it and another gift card to make an online purchase. HOW? The card was totally enclosed in the packaging it came in from the store. Home Depot told me "sorry, nothing we can do but file a police report". Please, give cash or some other form of a monetary gift not a home depot gift card.”

Helpful Report

Posted 4 months ago

“EVERYTHING I have done with company has gone South. Please beware of allowing there delivery or installers in your home without ID. If you are alone make sure you have another family member with you. Check and don't sign anything unless you have inspected it. Just one sorry crappy company.”

Helpful Report

Posted 4 months ago

“Well If I had read the reviews first I would have never bought an appliance at Home Depot. In fairness, the guy in the store was good. My complaints are about the company Home Depot uses for deliveries. HOME DEPOT--IF YOU ARE SMART YOU WILL GET A NEW DELIVERY SERVICE BEFORE IT MAKES YOU LOSE ALL YOUR BUSINESS! I bought a washer. When the delivery guys got there they made a big deal over not being willing to tie it into my existing connections. First I had to stand there in front of them and disconnect my existing washer and move it out of the way--myself a 68-year-old woman--while two strong men watched! I can see from other reviews they apparently had no intention of setting up the washer. Not only did they tell me they refused to install, but then someone one else called me on the phone and told me again. I got it the first time and still do not appreciate it!!!! They asked if I wanted the washer sent back. Seriously--these people are ruining your business! They even insisted I sign the documentation of receipt and refused to give me a copy. So there I am-having to set up my own washer! After researching and watching a setup video on the internet and a trip to Home Depot to get a skinny wrench I set my washer up and ran a test load of wash--I needed a washer not an old and a new washer sitting in my basement! Washer works fine. Connections work fine. I have always gone to Home Depot but I too am going to Lowes next time.”

Helpful Report

Posted 4 months ago

“The Home Depot Delivery Program is a joke! They broke my order into 5 different single deliveries, totally ignored the request for delivery for M-F 7 am-4 pm only, and left $1,000 worth of tools on the street in front of our office after hours. Then when I called they sent my call to text messages and I stayed on the chat for over an hour!!! with no help. Luckily our cleaning staff saw the boxes and brought them in before they were stolen. Then there is no way to track what shipment was split. This delivery is the worst I've ever seen and the online help can't help! do yourself a favor either use Amazon or ship it to the store, because they do not care if they leave it out side and they ignore the delivery instructions completely.”

Helpful Report

Posted 4 months ago

“0 stars don't fall for the scam do not buy protection plan from Department store like walmart or Homedepot all will sign you up with allstate/Squre trade I did buy protection plan from home Depot / Allstate for my appliance. ice maker on referigator stopped working. I did call to send someone to fix and they said that to find company by yourself to fix it and send us the reicpts. after the repair done they rrfuse to pay . They need the repair company to call them and verify the company works and license and if they qualified. Most of the local repair company don't deal with insurance because of the time consuming . It is already 5 months and I can't get the money I did cancel the plan Buy the plan from the manufacture company”

Helpful Report

Posted 4 months ago

“My husband and I have used Home Depot in Westchester County New York the Mohegan lake store Cortland town Center since we moved here in 2011 and it has been one issue after another. The associates that work in the store for the most part are absolutely wonderful. They are knowledgeable And very helpful, intelligent and respectful but the follow through on products reaching your home is almost always flooded with paint that isn’t mixed tiles that are broken. Service people pay to install that refuse to do the installation for minor reasons or nonsensical reasons so once you place your order , the quality of Home Depot drops dramatically from the in-store experience also in store it will say that there are 14 available in store, but no one can find them and you quickly switch to some other choice and that can’t be found either so often times you don’t go home with what you intended.”

Helpful Report

Posted 4 months ago

“Bought an item they sent me wrong item. They now say out of stock now but they do have idems on their app. They want me to pay for their mistake, I will never buy from them again.”

Helpful Report

Posted 4 months ago

“Not happy with the 30day policy that I did not understand. In store credit is NOT the same unless the credit can be applied to my Home Depot account. Two reasons: (1)After two tries, I was unable to handle the power drive; (2) Had no one to load the lawnmower in my car and during the 30day period my area had bad(stormy) weather warnings; (3) Was able to return on 31st day thinking it was 30th day. Didn’t notice July had 31days. I had trouble finding someone to help me load the lawnmower in my car. Story manager was confused about the return date as well; he gave me a store credit which I thought I would be able to apply the credit to my store account. I cannot afford to spend $600.00 in store credit and pay for the lawnmower that I no longer have. I simply want my account to be credited for the returned lawnmower. I do not want this store credit.”

Helpful Report

Posted 4 months ago

“I looked up boom lift rentals on their website and found one that would meet my job requirements and a price I could afford on my fixed income. During the rental process I was asked if I wanted the insurance protection and said NO! When I returned the unit I noticed that the charge was higher than I had expected and was told that the insurance is mandatory. This added $55 to the rental cost. This is a very poor business practice and should be better disclosed so customers can make informed decisions on rentals. They should just increase the rental cost to include the insurance and not have hidden costs that customers are aware of!”

Helpful Report

Posted 4 months ago

“I paid for installation of a dishwasher and refrigerator and to my surprise upon arrival the contractor had stipulations. How does one not disconnected and reconnect the water line on a dishwasher and refrigerator for installation? How do you "install" a dishwasher without a water line? I mean, the main installation is the water line. Never again will I buy appliances from Home Depot. Now I am stuck looking for someone to connect my water line. Absurd.”

Helpful Report

Posted 4 months ago

“My dishwasher broke so I ordered a new one from Home Depot. I waited a week for delivery. I was looking forward to finally getting this done. The installers showed up with the new washer, and I left them in the kitchen to return to working from home. Immediately I could hear them like there were on some phone call. I thought nothing of it, but apparently they took "issue" with the water valve under my sink that my current dishwasher was using. I did not understand the problem as it worked fine. After a few minutes they explained because since there was a slight amount of corrosion on the valve they could not install the dishwasher. I would either have to get a plumber to replace the valve and reschedule the installation, call an appliance place to install it, or return the unit and start over. I opted to schedule a plumber and rescheduled another installation attempt for a week out. So the plumber comes out and tells me that he will replace it if I want, but there is nothing wrong with that valve. Further, he tells me that with dishwashers and Home Depot this is common and it actually happened to his own mother. He said he tried to tell the installers the valve was fine, but they would not budge. He then told them they could turn the water off to the entire house instead, nope not acceptable. They would not let the customer turn the water off at the house or at the valve nor would they let the customer sign a waiver. So UNLESS YOU HAVE A HOUSE THAT WAS JUST BUILD THE DAY BEFORE WITH SHINY NEW EVERYTHING they won't install your dishwasher. So the valve was perfectly find for a reasonable person to install a new dishwasher. I have been in my house 20 years and had bought dishwashers from Sears and Lowes, and this was the only time the valve was a big issue. I am attaching a photo - you judge. It is still solid and works fine. The sketchy part of this was the original installer waited til his co worker had stepped away to tell me that he COULD in fact install the dishwasher that evening, after his shift ended for $200 under the table. So I paid Home Depot already for installation, which they lied and said they could not do it because of the valve, but the valve was apparently fine because this guy would have done it that night for another $200. I passed on it as this whole operation is shady, sleazy, and I doubt this random guy was bonded and insured nor did I think he'd warranty his work. So the local plumber who I hired to come out to replace the "broken valve" said the valve was fine, and he ended up installing the dishwasher. But this is not the end of it. With the dishwasher Home Depot had left TWO cords - the junction box one for hardwiring dishwasher - which is what I intended to do - and a cord that plugged into a household outlet. The junction box cord was defective. Dishwasher would NOT power on. Home Depot is useless but Bosch will be sending us a brand new one. So to get me through while I wait for this replacement cord comes, the plumber connected it to the plug in one temporarily so I would not have to keep handwashing dishes yet another week. I am beyond frustrated with this installation experience. I had them install a built in microwave and except for the fact they did not leave me my product booklet, that went fine. Anything that requires them to hook up to water - dishwasher/Washer/Fridge with ice maker - expect them to come up with a fake phony reason to NOT be able to honor your install appointment. YOU will have to spend ANOTHER $200 replacing the working valve if it is not shiny enough for them, BUT maybe, since the installer knows this policy is a bunch of BS, maybe you can pay the installer $200 - ON THE SIDE WINK WINK - and under the table they will install it. I view this piece as a total SCAM. I will never buy another appliance from Home Depot ever again. I have relayed to 4 Home Depot customer service people so far my experience with the valve and the "under the table" guy and they just stay silent - like a "So what this is normal for Home Depot". So the COMPANY IS CONDONING THIS. They don't care - they just want to sell you a dishwasher. They don't care if you plan to have it one day but in realilty have to call in plumbers, electricians, whatever fake reason their install team can come up with to NOT do the planned install. Expect to wait at least a week longer and have to go through the expense and aggravation of getting something that is not broke fixed because their scam artist installers do not think it looks like it came out of a plumbing store. SKIP THEM.”

Helpful Report

Posted 4 months ago

“I ordered a brand new air conditioner from Home Depot , paid for it and told the girl in customer service it had to be delivered to the upper unit When I finally received it the air conditioner was delivered to lower area and the box was opened And it was upside down and the box was soiled Called Home Depot they were going to send someone out to bring the air conditioner to upper unit and it took so long I had someone eles bring it upstairs Had it installed today and the front of it is crooked”

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Posted 4 months ago

“I would rate home depot a -10 but that is not an option. We had our pellets delivered today. The delivery driver was a night to deal with. He broke an entire pellet and left it in the middle of our drive way. He also broke the bottom of the other pellets' and he didn't even put them where we asked him. Also my husband hand to pick up each bag himeself and make a pile, becuse he dropped it over the driveway. He had an attitude and just left, we will not be dealing with home depot anymore.”

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Posted 4 months ago

“Beware if you were expecting an appliance to be delivered by the Home Depot. I bought a refrigerator and the driver refused to make an attempt to deliver it because it was raining. I would recommend using Lowe’s because they have their own delivery service.”

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Posted 4 months ago

“Washer had a large dent in front on delivery so I refused it. Called store in florence online sales person Jeffery took my call. I asked if the delivery could be expidided. When I explained that I had called 800 number they said it could take up to 48 hrs to get scheduling to get back to me just to give me a new delivery date. Jeffery put me on hold called delivery and got me a new delivery date in 5 minutes. He said after we get new waher that he would give me some compensation for inconvenance. Also, Steve in store (Florence, Kentucky) was a big help when we purchased new washer and dryer. We will definitely be back when we order our new dishwasher. Its also been a year since we bought our new refridgerator fro Steve at Home Depot.”

Helpful Report

Posted 4 months ago

“Refrigerator had 48 hour return for any reason policy. Invoice stated that item was not eligible for pickup when first delivered but I am expected to bring it in myself to return it for defects within 48 hour window. Refigerator quit cooling today and never cooled adequately. Hasn't made but 30 ice cubes in 3 days. Called Home Depot and they said to call GE. Called GE and they said to call Home Depot. Losing all refrigerated food.”

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Posted 4 months ago

“Recently had to try to work with Homedepot resolution department. They are no help at all. Send you in circles won’t talk to you put you on hold for hours. They have my money and don’t and won’t refund me.”

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Posted 4 months ago

“Tried to sign up for vets discount.Scanned qr code and followed instructions.Website refused to upload a picture of my vets designated drivers license and DD214. says wrong format. Customer service sucks,too.I"ll go to Lowes or Menards.”

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Posted 4 months ago

“This bad review is because of the head office. The actual store I purchased from was fine I ordered fridge online, And read through all the instructions very carefully. Including during the checkout when you had to choose whether or not you needed to order a new water hose and pay for installation of the hose. It made it clear that if you have a functioning hose, that is in good shape Then you don’t need to purchase that and the delivery team will just show up with your new fridge And install it for you. That turns out to be completely false in western Canada (Apparently, in eastern Canada, it applies). So they showed up with my new fridge, but would not take my old one away because I had not unhook the waterline, And even if I were to unhook it in front of them, they would not hook up the new fridge without a new water connecter. There was nothing wrong with my old one So the team left and now I’m stuck with two nonfunctioning fridges clogging up the kitchen During the first week of school I race over to Home Depot buy a new hose, The associates are aware of this repeating issue but their hands are tied. The delivery company also says this happens Most of the times they do deliveries for Home Depot. And now it’s up to me to rebook the delivery team to come back And now I have to watch YouTube videos on what to do with waterlines And get a neighbour to come haul the old fridge out so I could get to the waterline. And the next week they came back and installed the new fridge and took away the old one Come on Home Depot! You can do better than that! This loyal customer of several decades will not be buying my next appliances with you. Simply over being too lazy to update your website to have accurate information. All you have to do is put in bold letters that anybody ordering a fridge in western Canada must buy a new water connecter and have the fridge completely disconnected from the waterline before the delivery company shows up with the new fridge. Easy Peasy. Instead, you are knowingly causing distress unnecessarily for fellow citizens Who are then surprised that their fridge is being delivered, but it’s not being installed. Such unacceptable inaction of over such a simple problem….Fixing one or two lines on a website. Ridiculous. I gave two stars because of the ease of the use of their website and because the actual store associates were very kind. But as for the head office and top ranking people within the company that are turning a blind eye to this known problem, I give a - 5 if I could… They don’t even have a complaint department that you can send a complaint to. You can only send a email to their general email box. Which I did and it got nowhere. As for the damaged parts, I contacted the maker of the fridge directly, and they were awesome and solved my problem.”

Helpful Report

Posted 4 months ago

The Home Depot is rated 1.6 based on 1,107 reviews