The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,176 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Home Depot ,its my favorite place. Employee's their are very helpful and they always have a smile.”

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Posted 4 years ago

“EXCEPTIONAL! Home Depot's online garden department is excellent. The orders are filled and delivered very quickly and efficiently. And the plants i have received were of the expected size and in excellent condition.”

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Posted 4 years ago

“Teddy Wells in your Savannah Georgia store was super nice and very professional!!”

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Posted 4 years ago

“I shop at the Trotwood, OH store and they are always so helpful and nice!”

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Posted 5 years ago

“The ease of making my selection online with store pick up is outstanding. Associates are very good at processing and answering any questions. Product packaging is top quality. Incentives for shopping with the consumer credit card are worthwhile.”

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Posted 6 years ago

“Ordered a bunch of items online to pick up in store because I wanted to use Paypal. Everything was correct, and since everything was paid for, all it took was a signature and I was out of there. No wait at all.”

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Posted 6 years ago

“I bought a extreme jack hammer from home depot, i didn't expect much as the tool was well below the cost of Makitas that i have bought in the past. Actually 25% of the cost! The tool in my opinion out worked the 35lb Makita. It has a full metal body so after extended use it did heat up. However for the cost i would recommend, home depot and the extreme jack hammer.”

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Posted 6 years ago

“Best customer satisfaction”

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Posted 6 years ago

“An easy to use site that never lets you down!!”

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Posted 6 years ago

“Very good custamer service”

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Posted 6 years ago

“Good costumer service friendly staff and everything I needed was in stock”

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Posted 7 years ago

“Cheapest I could find on the internet”

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Posted 7 years ago

“Very good customer service with fast delivery to Finland”

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Posted 7 years ago

“Quick service, and very easy to use web page.”

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Posted 7 years ago

“They have all the right products and deals.”

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Posted 7 years ago

“Easy web site , good price , imeadiatly delivery , no messing . Product just what I ordered .”

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Posted 7 years ago

“Two things made the visit very pleasant, and as you state, "happy." First of all was the helpful suggestions at the paint department. They were very willing to discuss various paints, colors, paint that also included primer in it's final mix. They mixed samples and asked how things went when I returned. Great people. The Second thing is the help of the experienced person in the tools department. He knew what I was trying to do with tongue and groove knotty pine wood, and found a product, door stops to be exact, to use to hold the bottom board up off the floor when nailing boards by yourself. Well done!”

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Posted 7 years ago

“I love that they often free home delivery. this is really helpful for large items that are difficult to transport. With deliver directly to the house it is so convenient. Easy check out and fast delivery. Love Home Depot”

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Posted 7 years ago

“items were shipped today after thinking it would be next week ..”

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Posted 7 years ago

“But their air compressor from them and they honored a paint sale I that I Asked for. Also I bought some windows for my mom they were very good sales person”

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Posted 7 years ago

The Home Depot is rated 1.6 based on 1,176 reviews