Home Hub Group Reviews

Name: Home Hub Group
Address: Unit 6 The Western Centre, Western Road,, Bracknell
Rating: 4.51

4.5 Rating 703 Reviews

96 %

of reviewers recommend Home Hub Group

Company Reviews

Questions

Metrics

4.5

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01344 595840

Email:

customerservices@homehubgroup.co.uk

Location:

Unit 6 The Western Centre, Western Road,
Bracknell
RG12 1RW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first class we made a general enquire at first, called as 2 of the windows are over 3 meters wide and I wanted to have an idea of cost this come back at a good price so went ahead and placed an order for all windows and front door in the house, kept updated by email and phone had a problem with two glass panels cracked and front door scratched, but was solved over the phone no problem very good 5 star”

Helpful Report

Posted 11 years ago

“Excellent throughout. The only one small thing I could mention is that the surveyor didn't spot that the products wouldn't go through the house. They had to be carried over a neighbour’s garage and in doing so a wall belonging to me was damaged. But in the scheme of things nothing to get upset about. All in all very happy with it all especially Andy the fitter, you couldn’t ask for a nicer chap to turn up and represent your company.”

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Posted 11 years ago

“Beautiful product, good installers and friendly staff. You have a great team! Keep up the good work”

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Posted 11 years ago

“All very pleasant people who advised, sold, surveyed and installed the doors. I was surprised how smooth it all went. Now for the lantern!”

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Posted 11 years ago

“Delivery not the best. Seem to want to move It or drop it some ware eles. Driver I am talking about. After sales repairs are very slow.”

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Posted 11 years ago

“We were really pleased overall, however we feel you could improve on the communication side of things, specifically emails. Also the fitter is still hasn't contacted us regarding a revisit to install the fixing caps which are loose and can fall out.”

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Posted 11 years ago

“Pretty good. The only concern was the connection between the original survey and the person fitting the door. The initial survey found no issues but also didn't advise us that the wires needed to be removed. When the installation guy came he questioned as to why the wires had not been removed, yet the original survey did not, in any way, raise an issue with the wires (telephone and alarm) wires being present otherwise I would have disconnected them beforehand. There was obviously some disconnect there”

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Posted 11 years ago

“I was really impressed with the staff at home hub. From our initial showroom visit to the installation every thing went smoothly. The fitters were very careful and left my house very clean. Overall very good.”

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Posted 11 years ago

“the installation was brilliant. very quick, excellent quality, clean and tidy. the admin side from the office wasnt so good. there was an issue with the specification of the lock but i only found out a few days before the installation - the door hadnt been ordered, so installation had to be rescheduled. i was pretty much told it was my fault as my voicemail wasnt switched on on my mobile! even the fitters told me the office had mucked up and not ordered the door!”

Helpful Report

Posted 11 years ago

“the windows were fitted well and quickly. the fitters were here for 2 days, I feel the monies charged for their services was excessive. There were a few niggles which due to my inexperience I was not prepared for. Also not having any paperwork didn't help.”

Helpful Report

Posted 11 years ago

“I had replacement windows fitted and when the wind blew the windows would whistle.I phoned window warehouse in ascot and the response was disgusting. I phoned them often and it took 5 months before anyone would come to my home to see what the problem was. I was given lie after lie from Julie the receptionist,she just was not in the least bit interested in my complaint. It is now 10 months and we still have the problem.”

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Posted 11 years ago

“Really great service. The emails and text messages to confirm appointments and remind us were really helpful. Great showroom and the staff really know a lot about the products.”

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Posted 11 years ago

“Generally good”

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Posted 11 years ago

“From my first contact till the instalation we have been very pleased with the profesional way the team have conducted themselves and made the changes required by us without delay. They gave us good advice to help in choosing the style. The instalation team were clean and tidy with very little damage to the interrior decoration of our home, which was put right at the time. we were very impresed with the company and all the staff, and pleased to recommend them to others.”

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Posted 11 years ago

“Fantastic company, we had our bifold doors fitted in 2 weeks from order and they look great”

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Posted 11 years ago

“very good”

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Posted 11 years ago

“Excellent help in showroom and showroom/commercial support. Survey guy was also very good”

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Posted 11 years ago

“Windows seem to change shape in differing temperatures and sometimes jamb, making them difficult to poen or close securely. Thgis seems to be a problem with all large plastic constructions exposed to outside temperatures. There is a weakness in some hinges where a small black plastic sliding component carrying a cantilever linj where it beaeks at that insertiob point. Better if this part was made in matel - stainless or brass. Carrying out our less than obe hour repair seemed to take longer than expected. Otherwise OKish.”

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Posted 11 years ago

“very good service”

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Posted 11 years ago

“not very good on this occasion , second attempt of making window the correct design asked for”

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Posted 11 years ago

Home Hub Group is rated 4.5 based on 703 reviews