HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

3.4 Rating 484 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

K Wilkinson

HomesDirect365 1 star review on 17th November 2022

Cam Reiss

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not explain to my wife that when you pay at time of purchase you wait 16 weeks to sleep on bed! Tried to ask for explanation but all I got was I should have asked for stock levels first. Cancelled my other items 20 weeks wait, and still have to wait 10 days for my money. Rip off britain at its finest. I suggest you go elsewhere.”

Helpful Report

Posted 10 years ago

“I had been looking for a small mirrored cabinet for my living room for a long time, the one I received from 365 was absolutely perfect, very stylish and looks great. The delivery guys also called me an hour before they were due to arrive, this allowed me to plan my day and reduce time off work for the delivery. Always an added bonus. I would be delighted to recommend 365. Another very happy customer. Many Thanks, Emma”

Helpful Report

Posted 10 years ago

Hi Emma, Thank you for your kind review, we are pleased you like your unit and hopefully return to us soon. Also we appreciate you recommending us to Friends and potential customers. Kind Regards Homesdirect365

Posted 10 years ago

“I was looking for a tv unit with no results until I looked on homes direct 365web site just the size I wanted .Delivered on time superb quality I will use homes direct365 in the future”

Helpful Report

Posted 10 years ago

Hi Jean, Thank you for your order and kind review, hopefully you will return to us soon. Kind Regards Manager Homesdirect365

Posted 10 years ago

“Bought a Victorian 3 door wardrobe, is very beautiful, much admired by all, well made,, easy to put together considering it is huge, very pleased love this piece. Also got stool and mirror in same set, just as pleased with these...love my new bedroom....delivery was good, efficient and pleasant guys....for items that big, i should have got the delivery men to take the packaging as its still in back garden!!! But I didnt think of it at the time...will use Homes Direct Again.”

Helpful Report

Posted 10 years ago

Hi Antoinette, Thank you again for your order, we are pleased you are happy with the procedures and delivery team, hopefully you will return to us soon. Kind Regards for your review, have a lovely weekend, Homesdirect365 management team.

Posted 10 years ago

“We have just ordered a second complete bedroom range from Homes Direct 365 because we were so pleased with the first order. The white French antique furniture is stunning to look at and very well made. This stuff is made to last and excellent value for the money. The staff are polite and helpful and we would highly recommend this company. Liz and Dave Dobbs, Lincolshire”

Helpful Report

Posted 10 years ago

Hi Liz & Dave, Thank you for your recent order you have just placed, we are very pleased you are a returning customer and will endeavor to make sure the order is fulfilled with the same satisfaction you experienced first time around. We greatly appreciate your custom and kind words. Many Thanks Homesdirect365 Management team.

Posted 10 years ago

“this is just to say thank you so much to the lovely gentlemen who fixed my bed, I had been sleeping in the middle of it and couldn't figure out how to fix it. They were so helpful and I know they didn't have to. They even fixed the rest of it. I just felt bad as I looked like a right tramp! Anyway thanks again, everyone there gas been helpful, along with the lady who asked me to send pictures in on email. Thanks again”

Helpful Report

Posted 10 years ago

Hi Zarqa, Thank you for your email, I have passed your comments on to the delivery team concerned and also your kind words to the office staff. Many Thanks for using Homesdirect 365.

Posted 10 years ago

“I ordeered a full bedroom package and i have got to say it is stunning!!! My friends and family love it and will also be buying from Homes Direct. The delivery men were very helpful and bulit my bed and wardrobe which saved me the trouble. Highly reccomended will order again. Thank you.”

Helpful Report

Posted 10 years ago

Hi Kerry-ann, Kind regards for your review, we are pleased you like your bedroom furniture and I will pass your kind words on to my team and drivers. Hopefully see you again soon. Homesdirect365.

Posted 10 years ago

“Wonderful service and fantastic furniture.”

Helpful Report

Posted 10 years ago

Hi Jenny, We are pleased you like your furniture and you have taken time to write review. Regards Homesdirect365 Management team.

Posted 10 years ago

“Ordered a mirrored consul table as seen in three web page and thought that's nice ,but when it was delivered by there drivers who very good and polit it was by far nicer and would not hesitate to buy from them again. Eric”

Helpful Report

Posted 10 years ago

Hi Eric, Many thanks for your kind review, we are very pleased you like your unit and hopefully see you again soon. Regards Homesdirect365

Posted 10 years ago

“absolutely fabulous value and quality.thank you.”

Helpful Report

Posted 10 years ago

Hi Neil, Many Thanks for your comments and hopefully you return to us soon. Thank you from Homesdirect365.

Posted 10 years ago

“making my order was straightforward, customer service was efficient and professional, received a call informing me of a delivery date. Delivery was on time, assembling my beautiful antique shabby dressing table was straightforward and no hassle, the dressing table looks so elegant and the quality is to perfection and fit perfectly in the space I wanted it to go, everyday I look at my dressing table and I fall in love with it more and more, thank you Homesdirect.”

Helpful Report

Posted 10 years ago

Hi Michelle, A lovely compliment and very kind review, Thank you very much for taking the time to compliment our items and procedures. Kind Regards Homesdirect365.

Posted 10 years ago

“Excellant service. We ordered a headboard which was not in stock at the time but was told of an expected delivery date which they stuck to and the headboard was delivered on time with no hastle. Item was perfect. Totally pleased, would use again and recommend to anyone.”

Helpful Report

Posted 10 years ago

Hi Graham, We are pleased you are happy with the Headboard our procedures and also that you kindly took time out to write a review. Thank you from Homesdirect365.

Posted 10 years ago

“We ordered to two Antique French Pine Mallone Overmantle Mirrors which were delivered when agreed and on time that day (some initial delay as they weren't in stock when ordered) and look excellent when fitted - probably the best furniture purchase we have made. Totally pleased.”

Helpful Report

Posted 10 years ago

Hi, We are pleased you are delighted with your purchase, we have many beautiful mirrors within our collection and we hear your comments and kind words often with our mirror orders. Please keep us in mind for any further purchases and my staff will assist you in anyway possible. Kind Regards

Posted 10 years ago

“No problems at all. My husband didn't hear the delivery driver as he's part deaf and was upstairs. I called and the guys came back, no trouble a little later without moaning or anything. Thanks!”

Helpful Report

Posted 10 years ago

Hi Wendy, Thank you for your review, re-routing the vehicle was no problem due to the driver still been within your post coded area, we are just pleased you enjoyed your experience with us and hope you return soon. Management team homesdirect365.

Posted 10 years ago

“I would like to say thank you for the excellent service from you and all the staff …It was very smooth from ordering to delivery .. The furniture is outstanding and is absolutely gorgeous in the flat. I would have no hesitation in recommending your company to anyone.Look forward to doing business with you again l. Thank you Louise”

Helpful Report

Posted 10 years ago

Hi Louise, We are delighted with your comments and we thank you for your custom. Hopefully see you again soon and we appreciate you recommending us to family and friends. Kind Regards from the team at Homesdirect365.

Posted 10 years ago

“We recently bought bedroom furniture for t”

Helpful Report

Posted 10 years ago

“Good quality furniture & helpful communications. Now my second purchase & will definately be back for more.”

Helpful Report

Posted 10 years ago

Hi Kathryn, Thank you on both accounts, its nice to receive your kind review and also your custom as a returning customer. Many Thanks again from the Homesdirect team.

Posted 10 years ago

“Bought the Bedside Table for my granddaughter, to match her existing units, all of which are of extremely good quality. Would recommend Homes Direct 365 to anyone, their service and delivery are next to none.”

Helpful Report

Posted 10 years ago

Anne, Many Thanks for your review, we are pleased your Granddaughter has a great choice. Hopefully we see you again soon in the near future. Regards Homesdirect365 Management team.

Posted 10 years ago

“Great service. Love the furnishings!!!”

Helpful Report

Posted 10 years ago

Hi Andy, Hopefully you return soon to us here at homesdirect365, happy you like your items. Kind regards homesdirect management team.

Posted 10 years ago

“Very happy with the console table. Lovely colour and it's very solid. Love the design. Will be back to buy more.”

Helpful Report

Posted 10 years ago

Hi, We are pleased you liked your product, hopefully see you again soon. Homesdirect365

Posted 10 years ago

HomesDirect365 is rated 3.4 based on 484 reviews