HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

3.4 Rating 484 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

K Wilkinson

HomesDirect365 1 star review on 17th November 2022

Cam Reiss

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DREADFUL COMPANY - BE CAUTIOUS. Ordered two bedside tables on 1 April. Money taken out my bank on 3rd April. The website said they would be available on the 18th April. That day came and went - no word from company. Emailed them. They said the goods arrived on 19th and they can get them to me on the 8th May. Told me if i wasn't in they would leave furniture outside. No good to me at all. Asked for a refund and was told it takes 7 to 10 working days (but quick to take my money in first place). 10 working days have gone by and no sign of a refund. I wouldn't use this company again for anything”

Helpful Report

Posted 7 years ago

“I ordered my items in Feb 2017, they have moved the delivery date several times now. They come up with multiple excuses as to why the goods have not been delivered yet. I am very unhappy with the lack of service I have received from this company. How can they justify taking people's money the full payment for items and think it acceptable to keep moving the date and hold their clients money. Don't order from them, I wouldn't have if I had known it was going to be like this!!!”

Helpful Report

Posted 7 years ago

“I made an order in June 2016 an Iv actually got my last item today been nothing but a pain broken bed broken chair with not a word of an apology. Wouldn't recommend this totally rubbish grr”

Helpful Report

Posted 7 years ago

“Reference web65002 The bed is beautiful. It has finished off the room perfectly and my daughter is thrilled. Very easy to put together. Very impressed with the delivery men who phoned the day before to check we would be in and then offered to bring it that evening if we wanted. Superb.”

Helpful Report

Posted 7 years ago

“Beautiful bed. It looks lovely. Very easy to put together. The men who delivered it, phoned well beforehand and actually rang the evening before - as we were in they came and gave us the bed that evening. Now thats service. They brought all the pieces in for me.”

Helpful Report

Posted 7 years ago

“Order delivered on time and really well packaged with no damage. WEB63941”

Helpful Report

Posted 7 years ago

“Now ordered twice from them... When will we learn? Ordered headboard and received emails every couple of weeks to say item was delayed. 13 weeks we waited. This time ordered a TV cabinet. Rang to check delivery and reassured a couple of weeks. Just recieved my second delay email...... Might arrive mid July I recon..”

Helpful Report

Posted 7 years ago

“Very satisfied with products and services. Well packaged so no damage to glass furniture. Would definitely recommend this company.”

Helpful Report

Posted 7 years ago

“Very satisfied with product's and service. Well packaged so no damage to glass furniture. Would definitely recommend.”

Helpful Report

Posted 7 years ago

“Order no. WEB53649(95816031512163) Order at your peril. Not all items in stock and long wait to complete orders as lots of furniture made only to order from abroad. Ordered mirror dressing table set a year ago. Wrong stool sent three times each time a wait of over 3 months. Had to accept non matching stool in the end as got fed up waiting. Offered £20 off next order. Told them I'd never order from them again so got no compensation. They'll deny they know me like on another review site but I have added order number this time so they can't. Jill Jill”

Helpful Report

Posted 7 years ago

“After a bad start, thinking the table was in stock when it wasn't received my table this evening instead of tomorrow because they were running ahead of schedule. Friendly delivery men and I'm well pleased with the table. It's really lovely.”

Helpful Report

Posted 7 years ago

“Waited in all day for half the furniture that never arrived, Was originally told 3 of my 4 items were in stock when ordering, heard nothing so I called at 16.40 and was told that the driver had knocked on the door. This was a complete lie, I live in a flat and was 6 foot from the front door.”

Helpful Report

Posted 7 years ago

“Prompt answers and delivered when they said they would. Product of mirrored console table was very goid quality.”

Helpful Report

Posted 7 years ago

“Items delivered promptly. Purchased 2 console tables from Amberly range. Happy with my purchase and would happily purchase from Homesdirect365 again. WEB62459”

Helpful Report

Posted 7 years ago

“Very good Customer Service. Quality goods. Very good communication with me (customer) I would buy again”

Helpful Report

Posted 7 years ago

“French ivory double bed and mattress, absolutley over the moon with this purchase, better than the photos when i ordered, also great mattress, you can tell quality when you see it, delivery also excellent, came at time and day when was expected, cant thank you enough. Mr. A. Waterfield. WEB59360.”

Helpful Report

Posted 7 years ago

“Good service! Order ref WEB59398”

Helpful Report

Posted 7 years ago

“Good quality product, courteous delivery”

Helpful Report

Posted 7 years ago

“I ordered a mirror finish console table to use as a dressing table. It is a great finish, easy to put together and not as heavy or as large as a traditional shape dressing table. Matches my mirror finish bedside tables/chests. Excellent communication and delivery throughout.”

Helpful Report

Posted 7 years ago

“Beautiful dressing table, Quick delivery which came packaged well. Thank you.”

Helpful Report

Posted 8 years ago

HomesDirect365 is rated 3.4 based on 484 reviews