HomesDirect365 Reviews

Name: HomesDirect365
Address: Unit G4 Skippers Lane Industrial Estate, Middlesbrough
Rating: 3.36

3.4 Rating 484 Reviews

60 %

of reviewers recommend HomesDirect365

Company Reviews

Questions

Metrics

3.4

Based on 484 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Email:

sales@homesdirect365.co.uk

Location:

Unit G4 Skippers Lane Industrial Estate
Middlesbrough
TS6 6UR

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HomesDirect365 1 star review on 24th August 2023

K Wilkinson

HomesDirect365 1 star review on 17th November 2022

Cam Reiss

Anonymous

Anonymous // 01/01/2019

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“My shopping experience with HomesDirect365 was very easy from the start, the website was easy to use and the order process was fully self explanatory. My order arrived in good time and in good shape. Thank you HomesDirect365”

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Posted 8 years ago

“Excellent service, beautiful item, will definitely order from again”

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Posted 8 years ago

“To view an item on line and hope it matches another item (mirror to sink stand) well its the perfect match. Ordering was easy, it did take a while to come but worth the wait.”

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Posted 8 years ago

“This is our second order with Homes Direct and we are really happy with the product. The pre-sale experience was first class and the delivery arrived on time.”

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Posted 8 years ago

“Still waiting for order ordered on 10/9/16”

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Posted 8 years ago

“The bedside cabinet lived up to my expectations, solid wood, good size and good quality.”

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Posted 8 years ago

“Beautiful furniture which looks great in my bedroom. Fast delivery and each piece unpacked and put in position by friendly delivery guys. Would recommend this company.”

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Posted 8 years ago

“Excellent serivce quality item would recommend and use again thanks”

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Posted 8 years ago

“Ordered a lovely French bedroom dressing table with matching mirror and stool. Waited about 6weeks but was well worth the wait,my wife was delighted with it and it has taken pride of place in her dressing room.Thank you.”

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Posted 8 years ago

“Very happy with prompt delivery! I was messaged days beforehand with a window of an hour and delivery men turned up within days hour!”

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Posted 8 years ago

“Dreadful Company with No idea of customer Service. I am still trying to have my money refunded for a canceled delivery which they cancelled. I think maybe they are a small one man band who orders in stock as they receive orders and use the cheapest and least professional couriers to deliver- I wont be using this company again and will be charging a daily fee until my refund has been received.”

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Posted 8 years ago

“Saw a glass tv cabinet online however after reading some bad reviews about delivery times and people having to wait I was a little worried I called the office and explained I needed it to be here for a certain day there team was very friendly and assured me they could get this delivered for the day of my choice as I was taking the day off work, the cabinet has arrived today so pleased with it, well packaged and looks amazing! Would recommend! Thank you for all your help!”

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Posted 8 years ago

“ONLY ORDER IF YOU WANT TO WAIT 4 MONTHS FOR NO DELIVERY. Ordered in June and was told delivery would be July I really liked the unit so said I would wait. Only to get an email to say it would be at the end of August so again I said I would wait, then get another email to say it would be end of September. By this point I had a half finished bathroom and was getting annoyed so called them only to be told it was down to the weather in France and the wood not drying out enough. With this silly excuse I cancelled my order and they said I would have to wait 2 weeks to get my money back. In the end it only took a week for the money to be refunded. I bought another unit from another company and they delivered in less than a week. Only order if you have the patience of a saint”

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Posted 8 years ago

“Bought a beautiful venetian mirrored chest that looks fantastic in my bedroom! Very happy with the ordering, delivery and service. There was a minor scratch on one of the handles but unnoticeable unless closely inspected. Will be using homes direct 365 again and will recommend to friends as they have lots of really nice items. Order Number: 95016050611146”

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Posted 8 years ago

“Absolutely shocking. Was told items were in stock next day (Which I have recorded) only to be told 4 days later it would be 2weeks time. Now being told towards the end of September that's 8 weeks from order. will do my best to let all know through social media sites if this is not dealt with”

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Posted 8 years ago

“I ordered a bed thinking it was in stock. After a couple of emails on my part, I was told this had a 12 week delivery date and was made to order! I was unwilling to wait 12 weeks (especially after paying in full) and cancelled the order. After 10 days the amount had still not returned to my credit card. I called them again only to be told that the order had not been cancelled!! After an apology, I was assured the order was now cancelled and I would be refunded in 7 - 10 working days. Quick enough to take your money but not so efficient at returning it!”

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Posted 8 years ago

“Terrible service ... Still haven't received my order after chasing it .. They say it will be available to deliever on the 5th August which is a joke considering I ordered it mid June Then to be told they can't deliever it untill the 19th of August because that's when they deliver on my area ! I've paid 20 pounds you should deliever it ASAP !!! Awful service God help me if the quality is bad”

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Posted 8 years ago

“Want to order but the reviews are putting me off”

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Posted 8 years ago

“PLEASE do not order with this company. I was awaiting delivery for items worth £870 today to be told on the phone this morning that it would arrive at 3-5pm. The delivery address is not my home address and I made clear when I purchase the items it would take me 90 minutes to get there. I made another phone call and was reassured that the delivery would take place between 4-5pm. At 2 pm I am receiving a phone call from the delivery driver to tell me he had arrive at my stated site. I told the delivery guy that I was 90 minutes away but he is not willing to wait. I called customer service only to be treated like a 5 year old in a condescending manner and all accountability was pushed onto the delivery guys. Never ever would I use this company again.”

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Posted 8 years ago

“I ordered Homes Direct antique style stool for my dressing table. The look of this furniture is everything I wanted and am now ordering other items from the website. Would definitely recommend.”

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Posted 8 years ago

HomesDirect365 is rated 3.4 based on 484 reviews