“We bought a new candy washing machine and after two washes it died. They keep sending a technician that keeps changing parts and it still won't work. We are trying to return or exchange it but they keep beating around the bush and won't allow it. I'd give them a BIG 0 of a review if I could!”
“Hoover Candy would not honour their 10 year parts warranty. Made things very difficult for me when trying to claim against this. Made me wait 2 months for resolution and then offered me a washing machine at almost retail price as compensation. Do not buy any Hoover Candy products. If things go wrong you will not get any service from these awful people. YOU HAVE BEEN WARNED!!!!!!!”
“We purchased a Hoover Washing Machine on 5th December 2023. Model Number: H6WPB610BCR8-80. Serial Number: 3101987523386117. On 22 April 2024 we reported a FAULT with the machine. A part in the drum has come off and we cannot use the machine. We purchased from Currys but was passed to the manufacturer Hoover. They opened a CASE - Ref 15545816, BUT NOTHING HAS BEEN DONE. They scheduled an Engineer to come out to repair as per the warranty terms but they did not turn up. I called Hoover service after sales today to be told they don't know when they can schedule an engineer. WE WILL NEVER BUY HOOVER AGAIN. What awful customer service and after sales. We have been left with a broken washing machine and they are not scheduling a repair. We will have to take matters further. When purchasing what you think is a trusted brand you do not expect to receive such a terrible experience.”
“My fridge freezer was purchased in 2021. The evaporator fan has failed three time now. The first time was within a few months of purchase.
We were sold a faulty appliance that has been constantly unreliable. Hoover don't take responsibility, they just pass the issue onto domestic and general who we took out insurance with. The fridge freezer should of been replaced when it was still under guarantee. I will never purchase another appliance from them. Awful company and awful appliances.”
“I bought a vacuum cleaner in Greece just over a year ago , it stopped working after around 6 months . Took me weeks to get a response from customer services then they told me to take it into a repair service . After having it there for weeks they told me there was dust in the motor and a small crack in the bagless compartment. !! They repaired one part under warranty charged 40 euros to clean the motor . After one month no suction again . I have been trying to contact the service department via e mail since January and had no response . Tried phoning the numbers given some do not exist and the one that does gives repeated selections in greek which I am unable to decipher. Worst experience ever after owning the hoover now for 15 months it has only worked for seven !”
“No star unavailable. You are shocking. I have been waiting since December for you to fix my tumble dryer. Wrong parts received on numerous visits. Do you not know what parts are in your dryers. Constant lies from yourselves and Pacifica! DO NOT BUY HOOVER CANDY. Substandard parts and service. Disgraceful customer service.”
“Reported faulty dryer on 03 Apr. Engineer visited on 05 Apr, confirmed parts required for repair were on stock and ordered however he confirmed he would not be available until 22 Apr and hoped Hoover/Candy (H/C) would assign the job to another engineer. Called H/C on 08 Apr and was told parts not yet dispatched but they were on order and would be sent to the same engineer who ordered them. I explained the position but it was clear no progress would be made so I simply advised I would check back later in the week. Today 10 Apr received a text message from H/C stating that the parts are "still out of stock" which I find somewhat doubtful and smacks of a stalling tactic until the original engineer is available again. I should point out that from experience the original engineer responsible for our area is excellent however it is a pity that the H/C appears to fall far short on the service level.”
“We have extended warranty with Domestic & General. The dryer plug melted in the socket while being used. We were given a date for the candy engineer to come out. So reported fault 30 Dec 23 candy engineer due out 8th Jan 24. This happened and we were told it was the lead and plug. He would order and we would see him in around 7 days. After untold appointments and all of them being cancelled because computer error or broken down vans or engineers being sick. Today 25th March 24 we were given a time slot 0806-1006 hrs guess what appointment missed. Phoned Candy 5 times only to be told to phone Demestic & General and complain which we did and they have now wrote off the dryer and we can pick a replacement. We will never purchase an Candy Hoover items again. This has been the worst after service ever poor poor poor.”
“Bought a Hoover/Candy washer/dryer in December 2021 and i have had a problem with the tumble dryer ever since. No heat while drying . I have had 8 engineer visits so far and my next one is due Monday 27th March. What do you have to do to get this replaced as it really is unfixable. Thank God i took out Insurance. Will never buy Hoover Products again.”
“I am absolutely disgusted with hoover candy i would never purchase a kitchen appliance again . But they just ignore you don't reply back to you .all you are is a number .
My case has been going on for 6 months The engineer arrived late so that didn’t help . So .the hoover candy engineer came out to fix my drum . He spent god know how many hours banging and moving my tumble dryer around . He eventually left . I went into the kitchen i could of cried there was black pools of water all over my kitchen flooring and as he moved my tumble dryer around he has damaged my laminated flooring he broke all the edges of my flooring. I couldn’t believe it . He left around 7:50 pn Then i spent so many hours mopping up all the water . . I could of done without this .
So the next day i rang up hoover candy and explained what happened with the engineer they told me they were going to send out another engineer to look at the damaged I couldn’t believe this why would i lie for . It is a joke i then had to wait for hoover candy to send me out a from which I completed they asked me to supply to independent builder quotes which i done . They eventually did make a offer but it was half of the cheapest quote I couldn’t believe it . After all this time. If I accepted the offer it would of mean i would of been out of pocket financially. Which i thought that was unfair. Considering to get to my flooring my kitchen appliances and cabinets need to come out so my floor can be replaced.
I wasn’t asking alot but it would of been nice for them to make me a offer nearer to the quotes i wasn’t expecting for hoover candy to pay for the whole amount. But i have sent hoover candy loads of messages and a letter but they have totally failed to respond to me i find that really outrageous considering they are a large company if this is how you treat your customers. All i wanted was for a amicable out come instead of being ignored. By HOOVER CANDY”
“I purchased a new cordless vacuum from hoover and it broke about a year later. I contacted hoover and explained the situation. I was heavily pregnant and then with my newborn at the time so did not complain as soon as it became faulty and therefore went slightly over the 12 month period. I was met with no understanding and no help whatsoever from Hoover. I asked if they would supply me with the relevant part as I purchased a new Hoover which lasted a year which they refused and said I needed to purchase a new Hoover or part. A disposable and terrible quality product it would appear. I was given an email link for the new part which I had no other option but to purchase for £60.00 plus postage which is extortionate. I purchased the part on the 1st of Feb and have been without a working hoover for months now with a newborn. I've not received the part and have been receiving contradicting emails of a delivery date and an email yesterday to state it's not even in stock. Dreadful products and service all round. Needless to say would give no stars if available.”
“Sadly we went to cheap by buying from Hoover Candy. Don't make the same mistake. Product blew up after 10 uses and the inaction.desk are still refusing to provide an uplift code that will enable me to return it to Curry's.
The customer service staff go out of their way to mess you around by providing inaccurate advice, email addresses that don't exist and no complaints procedure or manager. In a world where companies can do better this one is determined to be rubbish and will try to get you to give up on getting your money back. Don't give up though. Avoid avoid avoid.”
“I have new candy Hoover products for new fitted kitchen
ADVICE TO ALL DO NOT BUY ANY CANDY HOOVER KITCHEN ITEMS AS THE WARRANTY DOES NOT EXIST NOT WORTH THE PAPERWORK IT'S WROTE ON AND IT IS NOT WORTH THE PHONE CALL TO REGISTER THE WARRENTY. I AM SO FED UP WITH THE PORE SEVICE AND UNABLE TO GET PARTS THAT ARE INFERIOR REPLACE UNDER 12 MONTHS OLD.”
“Don't waste your money. Ordered a CANDY CHW74WX 75 cm Gas Hob in Nov 2023. it didn't get fitted until December at which point we realised that the grills that the pans sit on were completely misaligned due to their flimsiness. Rang Candy and got passed around over and over for about 30mins until Ref Shaina ordered new parts which were supposed to arrive the following Tue. 1 month later nothing. Called again today, only to be told nothing had actually been ordered and an engineer visit needs to take place before this can even be done! No manager to speak to, no process to escalate this, no one gives a monkey. Ref Mia re-raised the issue and kept apologising, which is no help at all. Save your sanity and fork out an extra £100 if you have to go with a decent company that manufactures decent products, not flimsy rubbish... I'm very angry as not been able to use 4 of the 5 rings since installation. In addition, the 2 back burners make a whistling noise when on the lowest settings. If you put a wok on the middle ring, no large pots fit next to it so do a stir fry but you can't cook the rice or noodles at the same time. A totally useless piece of kit.”
“Don't ever buy this brand and don't take out domestic and general cover. So much to say but after months of fault repairs that failed and a damaged kitchen floor due to botched repairs. £1600 to have a new floor and I'm going to claim from them. Sent hours on phone being cut off etc. New one came 27th November was broke by 28th November. Another engineer came said need new one (again) spent 2.5hrs in 1 day trying to sort it. Complaint team called apologising and new one to come today between 230pm and 630pm. Gets a text saying not coming and to rebook. For 22nd Dec, if it turns up I would of been without a fridge for almost 2 months.”
“The worst company, rubbish customer service. Washing machine broke down within months of buying. They referred us to a repair company that never answer. It has been two weeks and we have no washing machine. I am pretty sure it won’t be 4 weeks before the machine is fixed. I wish I could give them less than 1 stars they worth nothing. I asked the customer service rep to put herself in my shoes having no washing machine for over two weeks her respond was why don’t you buy I new washing machine, absolutely disgusting.”
“I was sold a washing machine with what the technician told me was a known fault with Hoover.
After 2 technicians coming out to inspect the machine. I was told the concrete block had came detached from the drum. Smashing the outer case of the machine and the drum but that the would replace to drum but not the case as the case doesn't affect the working of the machine.
6 months old and they were to happy to leave me with a machine with dents all in the front of it.
I was then told that if the machine wasn't repaired within 28 I could get a code for a replacement machine.
Needless to say 28 days came round and the machine hasn't been fixed. So I rang to get a code only to be told that this could take up to another 5 days. For a code really !!!!!!
Also on top of all this the 2 technicians that came out to inspect the machine found it acceptable to pull out the push back under the counter top the washing machine with smash bits of concrete all over the floor cause damage to my laminate floor.
DO NOT BUY HOOVER PRODUCTS
PRODUCTS AND CUSTOMER SERVICE IS SHOCKING !!!!!!!!”
