hoppa Reviews

“ Currently fighting to get a full refund, after being advised via WhatsApp due to an issue with original booking destination, which was accepted by the automated web booking system. ”

“ AVOID . AVOID . due to a booking error, I received an email from them telling me to make a new booking , and to email them with the old reference for a refund. I followed their instruction and now they are refusing to refund me , which means I have paid twice for 1 transfer . They have no contact number, so you can only email and they refuse to escalate to a manger . ”

“ They eventually agreed a refund of £97 minus a cancellation fee we paid ( we did not cancel ) hoppa just did not fulfil their obligations. ”

“ We will refund the money for taxi) So we got a taxi to the airport and provided a receipt of the cost to the local transfer company, they have yet to reply. ”

“ I would give them a 0 if i could. Absolute fraud, no transfer came & they had all the evidence from me too but yet only offering 50% refund. Pls avoid. This was in Tunisia. They can offer me 50% as per their refund 'matrix' whatever that means. I have been going back and forth for weeks now & the customer service is awful. Ruined our trip completely. ”

“ I placed a complaint asking to refund the money paid for the bus and the unplanned spend on the taxi with which I was “nicely” rejected. ”

“ Each time we cancelled it flashed up to say we’d be entitled to a full refund. ”

“ do not use this service we booked a holiday to fuereventura they picked us up ok when we arrived but going back was a nightmare we were ready to be picked up our driver did not arrive we were there half an hour early we phoned them they told us the driver was on his way we waited but he didn't arrive the hotel receptionist at corralejo beach phoned hoppa they denied all knowledge that we phoned them even though the receptionist told them we had as she was there then they tried to say we were not there waiting when he arrived the receptionist told them we were there was road works around the hotel so i think the driver just didn't bother in the end the very rude man from hoppa said we had to get a taxi we then had to run 20 minutes up hill to get one which cost us 59 euros by the time we got to airport we had to run again as they were boarding our aeroplane in half an hour we are in our 70's and really didnt need this we were panicking and worried we were going to miss our flight the taxi driver was brilliant getting us there we will never use hoppa again when we got home we tried to phone them to get a refund they put the phone down on us disgusting company reg and sharyn skinner from southampton ”

“ Do not use hoppa. Booked a one way transfer and received email confirmation. 1 hour later I received a cancellation email. I did not cancel the booking and they will not refund my money. I am not the only person this has happened to. Be warned ”

“ Would rather leave zero stars. Avoid hoppa at all costs. No service, no refund, liars ”