Sunmar Holidays Reviews

Name: Sunmar Holidays
Address: 272 Bath Street, Glasgow
Rating: 4.95

5.0 Rating 759 Reviews

99 %

of reviewers recommend Sunmar Holidays

Company Reviews

Questions

Metrics

5.0

Based on 759 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0800 270 7644

Email:

res@horizon-direct.co.uk

Location:

272 Bath Street
Glasgow
G2 4JR

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Sunmar Holidays 5 star review on 19th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks again to Nicola for getting a great deal and for her very quick response.”

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Posted 7 years ago

“Staff that go the extra mile 😀”

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Posted 7 years ago

“I feel that all my requirements are meet, Nicola couldn't help me enough checking various hotels and always getting me the best price. I intend to keep using you for all my holidays in the future. X”

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Posted 7 years ago

“Quoting a very good price. Attentive Service delivered with knowledge and passion.”

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Posted 7 years ago

“1st class service as always Short notice holiday and everything booked and checked in for us Horizon go above and beyond”

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Posted 7 years ago

“Booked our 2018 holiday to Cuba through Horizon and I have to say they made the whole process very easy. Got us a brilliant deal. Would definitely recommend them to everyone”

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Posted 7 years ago

“Very friendly assistant who helped me with everything I needed to know & went that extra mile to help.”

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Posted 7 years ago

“did not have any trouble nicola was very helpful”

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Posted 7 years ago

“Superb assistance from Nicola, nothing is too much trouble. Nicola has always been around to answer any questions. Will definitely continue with her services.”

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Posted 7 years ago

“Andrew wallace did a fantastic job finding me the best flight price /times for my upcoming holiday to Australia.. thankyou Andrew xx”

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Posted 7 years ago

“Used harris travel s few times. Always very helpful and will do all they can from when you book a holiday till the last of a vacation. All courtius and most help at any i have spoken on the phone. Totally reccomend this company”

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Posted 7 years ago

“Have dealt with Nicola before and always had a pleasant, smooth and positive experience. I would not hesitate to recommend her to friends and family and will certainly be using her again!”

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Posted 7 years ago

“Booking handled very efficiently and offered an excellent price. Thank you Kirsty.”

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Posted 7 years ago

“Great company”

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Posted 7 years ago

“Help with all things I had worrys about”

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Posted 7 years ago

“Nicola could not have done more to help me I will book with Nicola again”

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Posted 7 years ago

“Wowser is all I can say about these guys, once again another Holiday booked at an amazing price. This makes Holiday number 8 booked with Horizon Direct, nothing is too much trouble and the care & attention that you receive is second to none! I definitely won't go anywhere else for my Holiday Bookings and have recommended you to loads of other folk - Well done!”

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Posted 7 years ago

“Booked an amazing Cape Verde holiday with Nicola and paid £250 less for my wife and I than Thomas Cook had quoted. Really friendly she gave me tons of advice and spent a lot of time when I was asking lots of questions.”

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Posted 7 years ago

“Given no confirmation of holiday being booked until 2 weeks after. Given one total price for holiday initially then it worked out 300 pound dearer. Ended up cancelling holiday as service provided by staff shocking.”

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Posted 7 years ago

Thank You so much for your review. Having looked into your booking I can confirm that you cancelled your holiday because you could not afford to pay the balance and my staff provided you with an excellent service. We even arranged for you to only pay 1/4 of the cancellation charges - Which I think along with all the other genuine reviews here proves our commitment to customer service. I also note from the records that you were unhappy because you were unable to make a payment on another companies website - even though you hadn't booked with them. You changed your initial booking and accepted a charge of £50pp admin fee which is half that charged for the change you made plus added pre-booked seats which makes up the entire difference above. You provided acceptance of this in writing! I am genuinely sorry that despite all of our amazing service to you that you were still unhappy.

Posted 7 years ago

“Nicola has been absolutely fantastic. I will not be booking anywhere else it via here :)”

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Posted 7 years ago

Sunmar Holidays is rated 5.0 based on 759 reviews