Hose-Pro International Pty Ltd Reviews

Name: Hose-Pro International Pty Ltd
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.68

4.7 Rating 946 Reviews

92 %

of reviewers recommend Hose-Pro International Pty Ltd

4.7

Based on 946 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hose-Pro International Pty Ltd 5 star review on 21st February 2025

1795

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to try find a good Australian brand for my garden and cleaning needs. Big fan of Hoselink! Exactly what I wanted and more. Quality of the products are excellent!”

Helpful Report

Posted 3 weeks ago

“I have 3 Hoselink hose reel products. Quality very good and the hose never gets twisted and unworkable. Customer service is also A1, had a slight hiccup, but issue fixed to my satisfaction.”

Helpful Report

Posted 3 weeks ago

“So compact. Looks good. And it just works!”

Hose-Pro International Pty Ltd 5 star review on 27th January 2025

Helpful Report

Posted 3 weeks ago

“great item to add to my hoselink collection”

Helpful Report

Posted 3 weeks ago

“Easy to use and fit swappable from device to device”

Helpful Report

Posted 3 weeks ago

“Old connection had deteriorate from the sun.”

Helpful Report

Posted 3 weeks ago

“Excellent product. Highly recommend to anybody looking to buy a hose reel.”

Helpful Report

Posted 3 weeks ago

“Australia Post still have delivered, who uses Australia Post, its been 3 weeks!!!!”

Helpful Report

Posted 3 weeks ago

Hi James, Thanks for your review. Many apologies this has been your experience. We will get one of our team members to give you a call regarding this, as we do not want our customers to have to wait almost a month for delivery. Kind regards, The Hoselink Team.

Posted 3 weeks ago

“There are hose reels and there is Hoselink hose reels. Beyond the best quality around, the service is second to none. I had an issue with one of my orders and it was addressed without the normal back and forth. Well recommended!”

Helpful Report

Posted 3 weeks ago

“Great product overall. I wish the hose nozzels would be made even stronger as they sometimes go bad with long, hard use.”

Helpful Report

Posted 3 weeks ago

“Company was good at getting products out.Solar lights are pretty but seems solar unit is not reliable.Switch off frequently and one has now stopped completely.Have been trying to contact but yet to be successful.”

Helpful Report

Posted 3 weeks ago

Hi Fiona, Thank you for your feedback. We're glad to hear that you found our service efficient in getting your products out to you. However, we're sorry to learn that you're experiencing issues with the solar lights. It's frustrating when a product doesn't perform as expected. We understand you’ve had difficulty reaching out to us, and we sincerely apologize for that. Your satisfaction is important to us, and we want to assist you in resolving these concerns. Please try contacting our customer service team again, and we'll make sure to help you as quickly as possible. Warm regards, The Hoselink Team

Posted 3 weeks ago

“I think these products are fantastic. I did a load of research when looking for a retractable hose and there was a lot to like about Hoselink. What I didn't realise was the products aren't compatible with the standardised connectors. I know this is my fault for not realising before I bought. It means you then have to buy a heap of adaptors. The issue I have is that HoseLink is, for the most of the country, only available online. So an adaptor set, while reasonably priced itself, ends up being double the cost when you factor in shipping. I think charging for shipping, when there's no alternative way of purchasing a necessary product, is a hard pill to swallow. As I said, the products are great but I hate getting stung for shipping.”

Helpful Report

Posted 3 weeks ago

“Best products for your gardening needs. Customer support are also great”

Helpful Report

Posted 3 weeks ago

“Excellent quality and service”

Helpful Report

Posted 4 weeks ago

“Bought an Evolve Retractable Hose Reel. Mechanically excellent and sound. Strong spring back action. Easy to install with everything provided. Not advertised as kink free, but dissappointed on ease of kinking of hose though. Wasn't ready for the plethora of follow up marketing emails and texts. Ridiculous really.”

Helpful Report

Posted 4 weeks ago

“Always a wonderful company to deal with! So fast with orders! Maree Martin”

Helpful Report

Posted 4 weeks ago

“great service and delivery was very fast, arrived before birthday present,thank you”

Helpful Report

Posted 4 weeks ago

“As usual HoseLink comes through with a fix to my problem, they always seem to look after there customers when things arise not being anyones fault they just come up with a solution to fix it, Thank you HoseLink”

Helpful Report

Posted 4 weeks ago

“We are long term " Hoselink" user's and remain so....The purchase of replacement parts after many years of service from the older hand sprayer's was a simply remove the old and replace with the new, no more than that... I / we, expect just as many years of service from the new hand sprayer's as we got from the older unit's, because they are " Hoselink"...Try them, you can't go wrong...”

Helpful Report

Posted 4 weeks ago

“Used my 10m compact portable hose today. Very pleased with it . It pulls out of its case easily and rewinds just as easily. Perfect for my small front garden. A little disappointed with the 9 pattern sprinkler. Once the water sprays out of the square or round pattern they are the same. However love the quality of it ,so overall quite happy. It does the job 😊”

Helpful Report

Posted 4 weeks ago

Hose-Pro International Pty Ltd is rated 4.7 based on 946 reviews