Hose-Pro International Pty Ltd Reviews

Name: Hose-Pro International Pty Ltd
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.71

4.7 Rating 623 Reviews

93 %

of reviewers recommend Hose-Pro International Pty Ltd

4.7

Based on 623 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Hose-Pro International Pty Ltd 5 star review on 9th January 2025

Richard MacEwan

Hose-Pro International Pty Ltd 5 star review on 7th January 2025

Jenny Meline

1743

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a shut off valve for you to evualtate as it had failed in the nylon valve . You sent me a replacement (did note ask for one but thanks). The ball valve is the only part not carried as a spare part. I have ordered some of the Grey type and they seem to be better quality.”

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Posted 2 months ago

Hi Gary, Thank you so much for your review! We're glad we could promptly send you a replacement for the shut-off valve, and it's great to hear that you're finding the grey types to be of better quality. Your feedback is invaluable to us as we strive to improve our products and services. Thanks again, The Hoselink Team.

Posted 4 weeks ago

“Ordered a new handheld pistol grip, a new design much better than the trigger type, it arrived promptly and in good condition.”

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Posted 2 months ago

Hi Glen, Thank you for your awesome 5-star review! We're so glad to hear that you're enjoying the new design of the handheld pistol grip. Your positive feedback about our prompt delivery and product quality truly makes our day. We appreciate your support and look forward to serving you again! Best, The Hoselink Team.

Posted 1 month ago

“I bought this hose for my Husband who struggles with hoses crimping and catching 😂 He said it is the best hose he has ever used in his life thank you”

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Posted 2 months ago

Hi Heidi, Thank you so much for your wonderful 5-star review! We're over the moon to hear that your husband is loving the hose and finding it easy to use. 😊 It's always our goal to provide products that make life simpler and more enjoyable. We appreciate your support and are here for you whenever you need us! Warm regards, The Hoselink Team.

Posted 1 month ago

“I paid an extra $100 to expedite delivery . It arrived weeks later”

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Posted 2 months ago

Hi Carol. Thanks for your feedback. We did look into this and can see you placed your order on the 8th of October. We can also see that all parcels were successfully delivered to WA (Which normally takes around 9 business days) within 5 days of you placing the order. If you would like to discuss this further or have any other questions, please feel free to call us at 1300 900 617. Kind Regards, The Hoselink Team

Posted 1 month ago

“So far we have purchased a hose reel and various solar lights. All items have been of the highest quality and look and operate exactly how we want. After sale service is great too. Can't wait to get more! 😊”

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Posted 2 months ago

Hi Brett, Thank you for leaving us such a glowing 5-star review! We're thrilled to hear that you’re enjoying your hose reel and solar lights—they truly are top-notch products. It's fantastic to know the quality and after-sale service have met your expectations. We can't wait to assist you with your future purchases! Cheers, The Hoselink Team.

Posted 1 month ago

“Great Hose Package, was easy to mount to an existing wall and is very durable. Great customer service! Highly recommended”

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Posted 2 months ago

“All great products that I have purchased, have not been disappointed.”

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Posted 2 months ago

Hi Rob, Thank you for your incredible 5-star review! We’re so glad to hear that you’ve had a great experience with all the products you’ve purchased. Your satisfaction is what drives us, and we truly appreciate your support. Thanks again, The Hoselink Team.

Posted 1 month ago

“Purchased a cover for my 30 m hose reel but it doesn't seem to fit.”

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Posted 2 months ago

“Great products, easy ordering, quick delivery. Love my crackle glaze garden lights.”

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Posted 2 months ago

“I've been enjoying hoselink reels for years now however a small issue this reels is very difficult to pull the hose out. Otherwise very good”

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Posted 2 months ago

“The products I purchased were easy to install and they work perfectly for me.”

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Posted 2 months ago

“I’ve got three hoselink retractable hoses around the house and have never been let down. One would nearly be ten years old and still going like the day I got it. Amazing product and service.”

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Posted 2 months ago

Hi Michael, Thank you for your outstanding 5-star review! We're thrilled to hear that you've been consistently satisfied with your Hoselink retractable hoses, especially the longevity of your nearly ten-year-old one. It's wonderful to know that our products continue to perform well for you, and we truly appreciate your kind words about our service. Thank you for choosing Hoselink, and happy watering! Best, The Hoselink Team.

Posted 1 month ago

“Very good, you can clearly see that it’s well thought through design, functional and easy to use.”

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Posted 2 months ago

“I'm very disapointed that I had to renew the nozzle after on 2 years.”

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Posted 2 months ago

Hi Wayne, I’m really sorry to learn that you’re disappointed with the nozzle after just two years. We strive for quality in our products, and it’s disheartening to hear we fell short in your case. Your feedback is vital, and I encourage you to reach out to our customer support team at 1300 900 617 or via email at hoselink@hoselink.com.au. They’d be more than happy to assist you further. Kind Regards, The Hoselink Team

Posted 1 month ago

“Have used hoselink for years cannot fault their products.”

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Posted 2 months ago

“customer service is outstanding and products are second to none.”

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Posted 2 months ago

“Brilliant service throughout the buying and installation service.”

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Posted 2 months ago

“Disappointed when buying a replacement reel that it would not fit into the attachment from my original reel. This resulted in having to pay for a handyman to replace the backings including extra holes in my brickwork. Not happy”

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Posted 2 months ago

Hi there, I'm really sorry to hear about your disappointment with the replacement reel not fitting your existing attachment. That sounds incredibly frustrating, especially having to incur additional costs for installation. Your feedback is invaluable, and we genuinely appreciate you bringing this to our attention. If you have any further questions or if there's anything we can assist you with, please don’t hesitate to reach out to our customer service team. We’re here to help! Kind Regards, The Hoselink Team

Posted 1 month ago

“I purchased a spray wand from Hoselink and received $10 off for my birthday which was nice. I buy Hoselink products because they are super reliable and the shopping/delivery process is always seamless. Why would I want to shop anywhere else for my watering products?”

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Posted 2 months ago

“fantastic service”

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Posted 2 months ago

Hose-Pro International Pty Ltd is rated 4.7 based on 623 reviews