Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.68

4.7 Rating 1,218 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hose reel I got was 3 metre retractable hose , it constantly kinks and I would not recommend I am very very disappointed”

Helpful Report

Posted 3 weeks ago

“Two weeks have passed since we have received the product and despite repeated follow ups, our calls for someone to come and install it has been completely ignored! As it stands, your product is a nonfunctional p. of s. I have not added a review on Google yet but I will, very soon. Our preferred course of action right now is a full refund!”

Helpful Report

Posted 3 weeks ago

“Received half order only since 10 days not received full order”

Helpful Report

Posted 1 month ago

“I have only heard wonderful reports about Hoselink and I often use one to water our neighbours garden. When ours arrived I was more than excited…but I am having great difficulty pulling the hose out from the reel. Extending the hose is almost impossible fir me. My husband is also finding it difficult to use.”

Helpful Report

Posted 1 month ago

“Bought the fertiliser mixer bottle and it was delivered in parts. It seemed impossible to put it together as one part does not want to fit over the other. I contacted hose link and advised if the issue , convinced it was sent to me Incorrectly. Without responding to my email - they simply shipped another item…… same issue !!!! My husband eventually hammered the plastic valve in ver the metal section - which resulted in damage to the item. So ridiculous!!! The item actually says perfect for people who suffer from arthritis haha…. No chance anyone with arthritis is putting these pieces together. This is a design flaw- the unit should be despatch intact and deco not I pieces. Very disappointed with customer service support on this matter .”

Helpful Report

Posted 1 month ago

“So far my lights still do not work - so hence the poor review. Hank Spoer”

Helpful Report

Posted 2 months ago

Hi Hank, Thank you for your feedback. I'm really sorry to hear that your lights aren't working as they should. That's understandably frustrating, and it's certainly not the experience we strive to provide. We'd love the opportunity to assist you in resolving this issue. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au, and we’ll do our best to help you get this sorted. Best regards, The Hoselink Team

Posted 2 months ago

“Australia Post still have delivered, who uses Australia Post, its been 3 weeks!!!!”

Helpful Report

Posted 2 months ago

Hi James, Thanks for your review. Many apologies this has been your experience. We will get one of our team members to give you a call regarding this, as we do not want our customers to have to wait almost a month for delivery. Kind regards, The Hoselink Team.

Posted 2 months ago

“New gun,no trigger only thumb acrtivation atop hand grip Uncomfortable.”

Helpful Report

Posted 2 months ago

I am sorry to hear you are not happy with the Comfort 8-Pattern Flow Control Sprayer. We do still have our other Spray Gun which is our 7-Function Spray Gun with the hand trigger available to purchase. Kind Regards, The Hoselink Team

Posted 2 months ago

“I would not recommend this product. We bought the evolve hose and was so excited. But this thing is HEAVY and was impossible to install on our brick wall. The wall connector broke when we finally got it on. I’d hate to see how heavy it would be with water in the hose. Returning it involves taking it to a post office.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience, and we're sorry to hear about the difficulties you faced with the evolve hose. We understand that weight and installation can be challenging, especially on a brick wall. It's disappointing to learn that the wall connector broke during installation and strongly recommend for you to reach out to our customer service team at 1300 900 617 if you haven't already. We hope to resolve this for you soon. Kind regards, The Hoselink Team

Posted 2 months ago

“Don't have your call centre lady tell me that a product that is out of stock will be in stock within 2 working days, then I wait 10 working days and it still isn't in stock, and then when I call a second time have a call centre lady tell me is will not be in stock with enough time for it to ship before Christmas (it was meant to be a present for my mother), so I purchase a gift card so that she can purchase it later, and then 2 days later the product is available. Cool.........”

Helpful Report

Posted 3 months ago

Good morning Adam, We are sorry for any confusion caused when you contacted us regarding dates that a particular product would be back in stock. Whilst we will always try our best to give customers accurate timescales, this is not always possible. These dates can change at short notice and therefore this is why you received this information from our team. Apologies again for any inconvenience caused. Kind regards The Hoselink Team

Posted 3 months ago

“These are expensive systems. To have a valve break and need to be replaced seems poor!”

Helpful Report

Posted 3 months ago

Hi there, We appreciate your feedback, and we're sorry to hear about the valve issue you've encountered. We understand how frustrating it can be when a product doesn't meet expectations, especially at a higher price point. Our products are designed for durability, and it’s disappointing to hear that you experienced a failure. Please reach out to our customer service team at 1300 900 617, and we will do our best to assist you with a resolution. Kind regards, The Hoselink Team

Posted 3 months ago

“Purchased 3 retractable hose kits early December, along with paid installation. Kits delivered but still waiting for installation to happen. Ezi-instal subcontractors are useless - despite me speaking with them regularly.”

Helpful Report

Posted 3 months ago

Good morning Natasha, We are very sorry to hear that you have experienced this level of delay with the installation of your reels as this is certainly not within the timescales expected. I can see that the installation is now scheduled for this week so apologise again for any inconvenience caused. Kind regards The Hoselink Team

Posted 3 months ago

“Verry disappointed withthe 30m hose real we purchased as a Christmas gift had to resort back to the old hose as the preasure out of the hoselink hose was not enough to drive the sprinkler and water leakes out out the bottom of the casing when it is in use”

Helpful Report

Posted 3 months ago

Good morning Daryl, We are very sorry to hear of the issues you have experienced with your new Hose Reel. Please contact our customer service team on 1300 900 617 or at hello@hoselink.com.au so we can get this resolved as soon as possible for you. Kind regards The Hoselink Team

Posted 3 months ago

“After readying all the hype of how good Hoselink was I ordered one. Very disappointed, leaked like a sieve from the cover, so much for Australian made, No quality control. Still waiting for a replacement and have to spend my trying to send the dud one back.”

Helpful Report

Posted 3 months ago

I am sorry to hear you had this experience Frank! All of our hose reels have been rigorously tested so it is disappointing this has happened! I am pleased to hear a replacement has been sent, I hope you receive this soon and can get it all set up for watering as soon as possible. Kind Regards, The Hoselink Team

Posted 3 months ago

“Sick of the emails after the purchase”

Helpful Report

Posted 3 months ago

Good morning Ray, We apologise that you are unhappy with the number of emails you are receiving from us. Please contact our team via hello@hoselink.com.au confirming the email address linked to your account and we can unsubscribe you from receiving any further emails. Kind regards The Customer Service Team

Posted 3 months ago

“I bought a fertiliser sprayer. Three issues. it falls apart when I go to use it due to poor design, it doesnt swivel easy, upon sending an email to discuss weeks ago I have had no response.”

Helpful Report

Posted 3 months ago

Hi Chris, I’m really sorry to hear about the issues you’ve experienced with your fertiliser sprayer. It’s frustrating when a product doesn’t perform as expected, and I understand your concerns regarding its design and functionality. We have investigated further and can see one of our customer service team members responded to your email back on Monday the 30th of December. Please do read this reply and get back to us so that we may assist you in resolving this issue. Thank you for bringing this to our attention, and we appreciate your feedback. Kind regards, The Hoselink Team

Posted 3 months ago

“I purchased a Hose Connector with Flow Control 12mm which was sent in a reverse configuration, to which HoseLink replaced. Now the replacement has pulled away from the screw making the unit inoperable. I was very happy with HoseLink a few years ago but for the price it's now seems like junk that is trading off it's once good reputation and name. Dissatisfied”

Helpful Report

Posted 3 months ago

Hi David, Thank you for taking the time to share your experience. We truly understand your frustration regarding the Hose Connector's issues. It’s certainly disappointing when a product does not meet your expectations, especially when you’ve had positive experiences in the past. We'd really like to assist you further and find a resolution to this matter. Please contact our customer service team at 1300 900 617 or hello@hoselink.com.au, and we will do our best to make this right for you. Kind regards, The Hose-Pro Team

Posted 3 months ago

“I have not been able to mount the hose as I have hollow brick like 99% house in Australia and the screw is not tight to hold the hose. The screw is good enough for timber but not brick. I need chemset to mount hose which is not easy.”

Helpful Report

Posted 3 months ago

Thank you for your review Fanish! You are able to still mount the Hose Reel with Hollow Brick, you do just need to add Sikaflex to make sure the wall bracket is stable enough. I will send over instructions on how to mount a long with a video. Apologies if that was not clear. Kind Regards, The Hoselink Team

Posted 3 months ago

“Product got shipped.. the new and ‘improved’ evolve series 30m hose.. I install it, put it on.. leaks.. via the housing unit. Write to ask for help via the website.. no return:( Disappointing.”

Helpful Report

Posted 4 months ago

Hi Mitchell, We’re sorry to hear that you’re experiencing leaks with the new Evolve series hose. It’s disappointing when products don’t perform as expected, and we want to help you resolve this issue. Please reach out to our customer service team on 1300 900 617 or hello@hoselink.com.au so that we can organise your return. Kind regards, The Hose-Pro Team

Posted 4 months ago

“I followed the instructions and attached the reel to a brick pillar The plastic insert on the drilled holes were inadequate and it fell off I was looking forward to converting everything to Hoselink but will go back to Bunnings”

Helpful Report

Posted 4 months ago

Hi Alan, I’m truly sorry to hear that the reel did not meet your expectations and that it fell off despite your careful installation. We understand how disappointed you must feel, especially when you were looking forward to converting everything to Hoselink. Your feedback is valuable to us, and I’ll be sure to share this with our team to improve our products. If you’d like to discuss this further, please feel free to reach out to our customer service at 1300 900 617. We’d love the opportunity to assist you. Kind Regards, The Hoselink Team

Posted 4 months ago

Hoselink is rated 4.7 based on 1,218 reviews