Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.68

“When you buy your hose you should have a water tap connector on the hose well itnever have one,so hose link lost me .not good enough I feel.”

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Posted 1 week ago

“The spray is leaking water around the edges”

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Posted 1 week ago

“I ordered two items and only one arrived. A shut off valve has not arrived and my husband is waiting anxiously for it. Noelene”

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Posted 2 weeks ago

Hi Noelene, Thank you for your review! We’re sorry to hear that only one of your items has not arrived and understand how frustrating that can be for both you and your husband. We aim to provide all our customers with timely deliveries, and it’s disappointing when we fall short. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au, and they will assist you in resolving this issue. We appreciate your patience and look forward to helping you! Best regards, The Hoselink Team

Posted 2 weeks ago

“I purchased the Evolve 30m hose real expecting it to be an improved version of the original. To me it feels much cheaper and lower quality than the original. In my opinion every part has been re engineered to reduce manufacturing costs and increase profits.”

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Posted 1 month ago

“First one kept unscrewing at the hose and bursting off. Hoselink replaced and it did the same thing. Hose kinks too easily. Wouldn’t buy again.”

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Posted 1 month ago

“I have a large property with lots of lawns and gardens and over the past 10 years have invested solely and heavily in Hoselink products. I have purchased over 10 auto hose reels, 6 manual hose reels, countless fittings and extras, auto tap timers, garden tools and even 20 solar lights. Unfortunately, the reality is the products in every category do not perform to their price point. The solar lights leaked badly and all had to be replaced. The majority of replacements have also failed. I have experienced a 50% failure rate in the auto hose reels. The manual hose reels have an auto feed that is unreliable and has components made our of mild steel that begin rusting from day 1. The flow control fittings fail which has resulting is us experiencing significant water losses and despite the product advertisement advising that "you no longer need to run to the tap to adjust the pressure or turn the water off and on" you following that diatribe at your own peril! And don't start me about those O rings in the fittings!!! All the fittings leak! You might not be able to pull the fittings apart but you certainly cant stop them from leaking unless you are constantly replacing them!! While support is available from Hoselink, the remoteness makes it difficult and if I am going to pay for products that are constantly failing then I would rather be paying half the price and be able to get replacements straight away from a local vendor. In short, the price point for this products is not justified by their performance and I have had 10 years of constant use to make that assessment. Perhaps those making a one off purchase the shortcomings are not so obvious but despite the product pricing the products don't perform to a level suitable for a larger residential or commercial property.”

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Posted 1 month ago

“Purchase made 6 Jan 2025; Installation done 18 February 2025. Dissatisfactoy!”

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Posted 1 month ago

“I purchased a hose reel and hand held spray attachment and it was guaranteed not to leak. Well I only had it for a short while when the connection started to leak. It now leaks very badly. I have also received an oscillating sprinkler. This thank goodness doesn't leak I thank you for that.”

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Posted 2 months ago

Hi there, Thank you for your feedback, and I'm really sorry to hear about the leaking connection on your hose reel and spray attachment. We strive to guarantee quality, and it's disappointing to know that we fell short in your case. On a positive note, I'm glad to hear that the oscillating sprinkler is working well for you! If you need assistance with the leaking items, please don’t hesitate to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. We’d love to help you resolve this issue. Best regards, The Hoselink Team

Posted 2 months ago

“My hose link evolve hose reel is leaking from inside”

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Posted 2 months ago

Hi Roger, Thank you for taking the time to provide your feedback. I'm sorry to hear that your Hose Link Evolve hose reel is leaking. This is certainly not the quality we aim for, and I understand how frustrating this can be. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au so that we can resolve this for you. Kind regards, The Hoselink Team

Posted 2 months ago

“i have purchased a huge amount of Hoselink products, 5 hose reels for just one property and countless attachments, the early products are functioning well considering the age, newer items havent performed as well so tells me corners being cut due to cost pressures no doubt. Biggest issues i have emailed concerns and issues on a couple of occasions and no reply's which is poor form.”

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Posted 2 months ago

Hi Gary, Thank you for taking the time to share your thoughts with us. We're sorry to hear that the performance of our newer products hasn't met your expectations. We understand your concerns about quality, especially after investing in multiple items for your property. I haven't been able to find any emails from you in our inbox so there may be an issue with them coming through to us, I am sorry they have been unanswered. Your feedback is invaluable, and we would love the chance to address your concerns more thoroughly. Please reach out to our customer service team directly at 1300 900 617 or hello@hoselink.com.au, and we will ensure you're taken care of. Best regards, The Hoselink Team

Posted 2 months ago

“Was very happy to receive my products I have brought 2 hoses and a few other items but had issues with the hoses and connections which broke very quickly and I couldn’t fix them I did let you guys know and didn’t get a good response so I’m not sure if I will be purchasing any more”

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Posted 2 months ago

Hi Belinda, Thank you for sharing your feedback with us. We're genuinely sorry to hear that you experienced issues with your hoses and connections. It's disappointing when products don't meet expectations, and we understand how frustrating this can be. We appreciate you bringing this to our attention, and we apologise for the response you received previously. Your experience is important to us, and we would love the opportunity to make things right. Please reach out to our customer service team on 1300 900 617 or hello@hoselink.com.au. Warm regards, The Hoselink Team

Posted 2 months ago

“The Hoselink product is definitely of high quality. The let-down, however, is in the auto timer which for unknown reason does not allow manual control at all. This is very disappointing and for my personal application rendered it useless.”

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Posted 3 months ago

Hi James, Thank you for taking the time to share your feedback. We're glad to hear that you recognise the quality of the Hoselink product. However, we understand your frustration with the auto timer's lack of manual control. While it’s designed for convenience, we appreciate that it may not suit every application. We continually seek to improve our products based on customer input, and your comments will be noted. Please feel free to reach out to our customer service if you need assistance or have further suggestions. Kind regards, The Hoselink Team

Posted 3 months ago

“Whilst I wanted to rate as 5 star in clear conscience I could not. Specifically there were 2 disappointments. 1. The hose diameter for the 10m Compact Portable Hose Reel is smaller than Hoselink standard hose. It meant that I could not directly add a flow control connection to allow me to turn off the water flow without having to travel back to the tap. An oversight on my part for 'assumming' compatability of parts. 2. When I connected the Reel to test the unit both hose ends leaked. On inspection the hose nut and ferrules were not tight. I tightened them and checked if this was a requirement in the assembly instructions. It was not. As stated, disappointing.”

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Posted 3 months ago

Hi Steven, Thank you for your review. We truly appreciate your feedback! We’re sorry to hear about your experience with the hose diameter and the leakage issues. Regarding the leaks, we strive for quality in our products, and it’s unfortunate that this was the case for you. Your comments will be addressed with our team to ensure we continue to improve. If you have not already, please reach out to our customer service team at 1300 900 617 so we can assist you with this. Kind Regards, The Hoselink Team

Posted 3 months ago

“We've had to replace the washers several times. Doesn't always retract back and takes several attempts to do so.”

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Posted 4 months ago

Hi Irene, We are sorry to hear that you have had to replace washers, and you are having retraction issues. Please contact our customer service team on 0411 254 638 or at hello@hoselink.com.au so that we can help resolve this for you. Kind regards The Hoselink Team

Posted 4 months ago

“I replaced the connectors as I got drenched every time I watered as they leaked profusely. I then put new connectors on and can’t stop the fitting blasting off the hose. Expensive and still no use.”

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Posted 4 months ago

Hi Faye, I’m sorry to hear you’re experiencing issues with the connectors. It’s surely frustrating to deal with leaks and fittings that don’t hold. Your feedback is important to us, and we appreciate you sharing your experience. If you haven't already, please reach out to our customer service team at 1300 900 617 or via email at hoselink@hoselink.com.au. They would be happy to assist you and help find a solution. Kind Regards, The Hoselink Team

Posted 4 months ago

“I I purchased over $100 worth of product in the next week they had a 40% sale. Not Happy.”

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Posted 4 months ago

I am sorry about this Lindy! I can appreciate where you are coming from, it's never ideal to miss out on a sale. As I'm sure you can understand, all sales must have a start and end date and there are always going to be people who miss out. Unfortunately though, we are bound by the start and end date of each promotion, and backdating these is not an option given the huge number of requests we get. We do however, run various promotions throughout the year and the best way to be notified of these is by signing up to our newsletter. Sorry again! Kind Regards, The Hoselink Team

Posted 4 months ago

“Reduce the minimum spend for dree postage!”

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Posted 4 months ago

Thank you for taking the time to leave a review! I am sorry you had this issue Christopher, we are usually flexible if you have done a recent order if it is a small part with the shipping. Please next time get in touch and we can see what we can do for you. Kind Regards The Hoselink Team

Posted 4 months ago

“Over priced hose reel device and could do better with other brands.”

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Posted 5 months ago

Hi there, Thank you for your feedback. I’m sorry to hear that you found the hose reel device overpriced compared to other brands. We understand that price is an important factor when making a purchase decision. Our team continually strives to provide quality products and ensure they're worth the investment. Your comments are invaluable to us, and we appreciate you sharing your thoughts. If you would like to discuss this further, please get in contact with our customer care team. Best Regards, The Hoselink Team

Posted 4 months ago

“I paid an extra $100 to expedite delivery . It arrived weeks later”

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Posted 5 months ago

Hi Carol. Thanks for your feedback. We did look into this and can see you placed your order on the 8th of October. We can also see that all parcels were successfully delivered to WA (Which normally takes around 9 business days) within 5 days of you placing the order. If you would like to discuss this further or have any other questions, please feel free to call us at 1300 900 617. Kind Regards, The Hoselink Team

Posted 4 months ago

“Disappointed when buying a replacement reel that it would not fit into the attachment from my original reel. This resulted in having to pay for a handyman to replace the backings including extra holes in my brickwork. Not happy”

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Posted 5 months ago

Hi there, I'm really sorry to hear about your disappointment with the replacement reel not fitting your existing attachment. That sounds incredibly frustrating, especially having to incur additional costs for installation. Your feedback is invaluable, and we genuinely appreciate you bringing this to our attention. If you have any further questions or if there's anything we can assist you with, please don’t hesitate to reach out to our customer service team. We’re here to help! Kind Regards, The Hoselink Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hoselink Reviews