"Heathrow Hotel Hoppa is operated by Rotala not National Express. I had a bad experience similar to many other reviews. Rude, unhelpful driver more interested in his own mobile phone than helping customers. Told me service did not go to my hotel when another driver told me it did. Luggage blocking gangway. Altogether an unpleasant and unreliable service."

"Terrible service - do not use or you might miss your flight."