Hotter Shoes Reviews

“ Called customer service and that was an absolute waste of time. ”

“ DONT BUY FROM THIS SHOP EVER! You have been warned! Worst customer service with a very rude manager! I bought a pair of sandals (£50-£60) for my mom, as a gift, from their shop in Cambridge a couple of months ago. ”

“ I phoned customer service who said I put my home address as delivery address. ”

“ Their customer service is just awful. They took 15% of the purchase price from my refund and then sent me a rude email when I asked for the rest of my money. I will never buy from them again. ”

“ This is due to the Delivery Service offered by Royal Mail. ”

“ I have bought multiple pairs of Hotter Shoes in the past. I am unable to create a shipping label from their website. Customer service was not at all helpful. I would not advise placing orders from the U.S. The shoes I ordered do not fit so I am out $109. plus shipping. I will no j longer purchase from them. ”

“ I was disappointed with the unimaginative customer service which would not allow me to return them outside the 30 day period. ”

“ Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage ”

“ DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. Got refund eventually only to find it was £2.95 short phoned was told oh you have to pay to return the item too. So not only do you pay for delivery but if you don't like it or it doesn't fit you have to pay to send it back so nearly £7 in postage RIP OFF COMPANY WITH DREADFUL CUSTOMER SERVICE AVOID AVOID ”

“ " I said to them "So, when I buy a fridge and it turns out it is not fit for purpose, do I not have a right to return it because it has been used?" At this point, it is very clear Hotter do not care about customer service, refunds and ignore your statutory rights. ”