The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.08

2.1 Rating 107 Reviews

23 %

of reviewers recommend The House of Bruar

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Metrics

2.1

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My elderly aunt paid a premium postage charge and ordered a birthday gift for a November date. The gift has still not arrived. My aunt in her late 80s, who is very articulate, intelligent ordered the gift over the phone as she does not use on line technology. She has telephoned the company numerous times...still no gift, some customer support staff were rude and unhelpful. At no point has she been offered any compensation for inconvenience. She has never had an apology and she is still out of pocket!!!! What sort of company is this???? It has an evident disregard to its elderly customers. Absolutely appalling service, dishonest and disrespectful.”

Helpful Report

Posted 11 months ago

“First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer.”

Helpful Report

Posted 11 months ago

“Trying to get a refund from this company I have all the receipts and tracking since December 4th but not one word from them, I have enlisted PayPal but still no joy. The item, a coat for £450.00, was returned with another item, the cardigan has been refunded BUT NOT THE COAT, if Bruar read this Why no refund disgusting treatment as I have been a customer for over 5 years, never again and certainly will not recommend”

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Posted 11 months ago

“Still awaiting a refund after 2 weeks??”

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Posted 11 months ago

“No stars in fact. I returned two items and have only been refunded for one as they say that was all that was in the parcel. They say they have camera evidence but are refusing to send it to me. Meanwhile keeping my £60”

Helpful Report

Posted 1 year ago

“I have returned a gilet that was too big for me (at a cost to myself) & 4 weeks later I am still waiting for my refund. I have emailed them many times & have had no response. Luckily I paid through paypal so have opened a case against them. It is so very disappointing as I have visited the shop many times over the last 20 years but their on line service leaves a lot to be desired. Won't be using it again!”

Helpful Report

Posted 1 year ago

“Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out.”

Helpful Report

Posted 1 year ago

““Buyer, beware.” This company charges for returns, basically they are not offering a mail-order service. Which is very disappointing. I feel the marketing team should make people aware that they do not give free returns. Or maybe this is part of their marketing ploy. The end result is of course is that I won’t ever be doing any business with house of Briar again, As I feel I’ve been scammed. I returned the products at a cost of £7. This was to send, second class, as it would have cost me considerably more to insure the contents worth £470. To be honest it’s not about the money it’s about the principle of the thing. There are many companies supplying similar quality products online. I suggest any customers who like tweeds and country attire look elsewhere. Lord Mark Durrant”

Helpful Report

Posted 1 year ago

“I was trying to place an order online, but Bruar’s website had an issue. It’s 2 weeks ago now. Phoned several times. Been blatantly lied 🤥 to that someone had phoned and left me a vm, but the Advisor couldn’t tell me what the message was!!! Still unresolved. Even emailed the Director, you guessed……. No reply or even acknowledgment. Bitterly disappointed 😔”

Helpful Report

Posted 1 year ago

“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

Helpful Report

Posted 1 year ago

“Perfect goods perfect packing ,very please with all Thank you”

Helpful Report

Posted 1 year ago

“I have yet to be disappointed with ANYTHING from this Company...and the Sales Team are extra-helpful...deliveries go out the same day as Phone Orders are placed, and arrive well-wrapped within 3 Days via Royal Mail, even while that Organisation undergoes Indusrial Action...the Employee Reviews are worrying, but we don't know the 'Other Side'!...”

Helpful Report

Posted 2 years ago

“I bought a shawl collar cardigan color moss for my partner, amd it is absolutely amazing, great cardigan! He loves it. I simply adore! I have a soft spot for cardigans and this was 5th cardigan I gave him. I was trying to find something that is warm, cool look, like, a bit over sized, and stylish, but also rural. And to my surprise this was the perfect cardigan! I love it so, that I wear it, when my partner is not. I do want another one, just so I always have one to wear! I do find it super cool on me too! Moss color is just so beautiful! Quality is amazing! Truly, my favourite cardigan now! Thank you House of Bruar! Also, I received it in a fine box, that made it even better for a present! Absolute love!”

Helpful Report

Posted 2 years ago

“I only bought one item from The House of Bruar in the early part of this year. It was a Liberty print cotton skirt. The material was thin, unlined, see through and poor value for money. Shortly after, I unsubscribed from the mailing list. But it did not stop The House of Bruar from sending me catalogues. Each time I received the catalogues, I forwarded it back without opening it. Then came the letter, attached with promise of FREE DELIVERY. I did not expect such an aggressive marketing strategy from The House of Bruar. You're Tops. No other retailer does it.”

Helpful Report

Posted 2 years ago

“Today my husband, son and 2 grandchildren were in the restaurant. One of my grandchildren has a chronic allergy that is life threatening if he eats the wrong food, or foods that have been cross contaminated with another intolerant food. Anyway, we were at the carvery counter and myself and husband ordered the roast beef, and to be honest the quality was not as good as it used to be, last time was April 2022(we are quite regular customers as we travel this road to visit grandchildren) my son asked one of the guys behind the counter if he could have 2 bowls of chips for the children as they were our safe bet, but my husband asked if he could have fresh ones that were in the drier. The guy said those in the Bain Marie were fresh, my son said he wasn’t disbelieving him, but the tongs that were on the chips could have been used in other dishes of food as you can’t guarantee a customer don’t use the same tongs/ spoon for other food. My son was just trying to keep his son safe, but the guy behind carvery said, there’s not dairy or anything in them they’re just potatoes, and he started to laugh!!! My son was so taken aback by his attitude that he raised his voice and said he wasn’t stupid and he knows what chips are made out of, but couldn’t guarantee that they had not been contaminated with the tongs if they’d been used for anything else. To be honest, it was a small ask to wait for fresh chips but yet your staff member had to make a thing out of it. I was standing down the line from my son, then the guy came to serve me and he was laughing and said did you hear that guy, I said I did and told him it wasn’t a laughing matter and he was my son. He then shut up and got on with serving. The other guy behind the carvery took over and served my son. I’m just appalled at the customer service. I worked in tourism for most of my career with Visit Scotland and have recommended thousands to the House of Bruar over the years. But after today I’m so upset and disgusted( that’s a strong word) but I am. How can a first class 5* establishment change so much in a short time. Not sure if you still have the 5* but I don’t think if that’s the attitude to your customers you should have. Also just to point out, my son has to carry an epi-pen with him as my grandsons allergies are life threatening.”

Helpful Report

Posted 2 years ago

“Your customer service is amazing. So quick and efficient. Delivery and refund swift. I ordered a replacement which arrived next morning. I will definitely be buying more from House of Bruar”

Helpful Report

Posted 2 years ago

“So am u being unreasonable. I bought nearly a 1000 pounds of gear off briar 6 years ago. Most of it has worn well .except a jacket of a suite I bought at the same time and have worn 5 times and the lining has come apart in the jacket and the pocket.. they are saying its to long since I bought it .I'm saying I've worn it for less than 12 hours total.”

Helpful Report

Posted 2 years ago

“Received a pair of boots and they had a mark on the toe. I emailed house of Bruar 06..04.22 it’s now 19.04.22 and still not had a reply. Really bad customer service, I will not shop here again.”

Helpful Report

Posted 2 years ago

“I ordered a large size ladies' sweater 'a few left' so I put it quickly into the basket. I was told that my order had been confirmed by email. I wish I had not accepted this and instead printed off or taken a screen print of the basket-page. When I got home late last night I found that the 'confirmatory email' confirmed an order for another item which I had not made and did not want. Not surprisingly (at c 10pm) the sweater concerning the order I HAD made was 'out of stock'.”

Helpful Report

Posted 2 years ago

“My Husband ordered online a ladies jacket on my behalf as a Birthday gift . The picture showed the jacket in a lovely pale green with an orange lining. The jacket did arrive promptly, however was nothing like the picture on the website. The jacket I received was a deep dark green with an orange lining. We explained the problem to an assistant on the online chat, who just said, return the item if you don’t want it. It wasn’t my fault that the colour was not as described but I’ve had to pay £12 to return the jacket, which I’m hoping will be refunded sooner rather than later, although from reading some of the other reviews I have my doubts. I am surprised that no explanation has been offered by the company for this error on their behalf, as I get the impression they regard themselves as providing a quality service. I won’t be shopping with The House of Bruar in the future and will not be recommending it to others either.”

Helpful Report

Posted 2 years ago

The House of Bruar is rated 2.1 based on 107 reviews