The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.04

2.0 Rating 116 Reviews

22 %

of reviewers recommend The House of Bruar

Company Reviews

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Metrics

2.0

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

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“Absolutely awful service, repeated calls over the phone were not returned regarding a food order. I eventually went in myself when passing, and bought it with my two own hands. Staff were more interested in hoovering than helping me achieve anything. And I found that elsewhere it was much cheaper online, but I specifically went in because i wanted some chocolate, (that they didn't have, although the website said it was "in stock"). Nobody had any solutions for me, they looked annoyed that I was even asking, and said they couldn't verify if they had any in the warehouse as they were closing. Shocking place. I will not be returning with my custom.”

Helpful Report

Posted 1 year ago

“I had to return an item. Customer service had advised the wrong size. I phoned for a return code and the man was awful. Very rude and condescending. I had to pay a return postage and wait 2 weeks for a refund. I did get a full refund! I won't be shopping with them in future. I was satisfied with a pair of Chelsea boots I purchased .”

Helpful Report

Posted 1 year ago

“I never received any order number, confirmation or details whatsoever. A Live Chat representative told me they have no way of tracking orders. All of the contact information i.e. email and telephone where even worse..the telephone numbers are disconnected and after several unresponsive email attempts I called my bank and stopped payment and have been refunded by my bank. Caveat Emptor!!”

Helpful Report

Posted 1 year ago

“My item never arrived , You cannot speak to customer services, they are not part of House of Bruar, you wait for them to call you, they never do. I never received a refund, I am £175 out of pocket.”

Helpful Report

Posted 1 year ago

“This company makes it impossible to withdraw your money. I already terminated my business with them After An asset recovery team Againstcon. com tracked and recovered my money”

Helpful Report

Posted 1 year ago

“I returned an order as the blouses were not suitable, a refund was authorised but 5 weeks later I still havn’t received any money. I have made numerous phone calls and sent emails but no communication at all. This is the worst customer service I have ever come across . Would never buy anything from them again”

Helpful Report

Posted 1 year ago

“As an online retailer this company is extremely efficient at taking orders, dispatching the same after swiftly taking payment. However, should there be the need to return a purchase, this is when the returns policy fails. Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. Therefore it would be most foolish to trade with this company without protecting your method of paying for the goods. Be aware of this retailer.”

Helpful Report

Posted 1 year ago

“My elderly aunt paid a premium postage charge and ordered a birthday gift for a November date. The gift has still not arrived. My aunt in her late 80s, who is very articulate, intelligent ordered the gift over the phone as she does not use on line technology. She has telephoned the company numerous times...still no gift, some customer support staff were rude and unhelpful. At no point has she been offered any compensation for inconvenience. She has never had an apology and she is still out of pocket!!!! What sort of company is this???? It has an evident disregard to its elderly customers. Absolutely appalling service, dishonest and disrespectful.”

Helpful Report

Posted 1 year ago

“First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer.”

Helpful Report

Posted 1 year ago

“Trying to get a refund from this company I have all the receipts and tracking since December 4th but not one word from them, I have enlisted PayPal but still no joy. The item, a coat for £450.00, was returned with another item, the cardigan has been refunded BUT NOT THE COAT, if Bruar read this Why no refund disgusting treatment as I have been a customer for over 5 years, never again and certainly will not recommend”

Helpful Report

Posted 1 year ago

“Still awaiting a refund after 2 weeks??”

Helpful Report

Posted 1 year ago

“No stars in fact. I returned two items and have only been refunded for one as they say that was all that was in the parcel. They say they have camera evidence but are refusing to send it to me. Meanwhile keeping my £60”

Helpful Report

Posted 1 year ago

“I have returned a gilet that was too big for me (at a cost to myself) & 4 weeks later I am still waiting for my refund. I have emailed them many times & have had no response. Luckily I paid through paypal so have opened a case against them. It is so very disappointing as I have visited the shop many times over the last 20 years but their on line service leaves a lot to be desired. Won't be using it again!”

Helpful Report

Posted 1 year ago

“Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out.”

Helpful Report

Posted 1 year ago

““Buyer, beware.” This company charges for returns, basically they are not offering a mail-order service. Which is very disappointing. I feel the marketing team should make people aware that they do not give free returns. Or maybe this is part of their marketing ploy. The end result is of course is that I won’t ever be doing any business with house of Briar again, As I feel I’ve been scammed. I returned the products at a cost of £7. This was to send, second class, as it would have cost me considerably more to insure the contents worth £470. To be honest it’s not about the money it’s about the principle of the thing. There are many companies supplying similar quality products online. I suggest any customers who like tweeds and country attire look elsewhere. Lord Mark Durrant”

Helpful Report

Posted 1 year ago

“I was trying to place an order online, but Bruar’s website had an issue. It’s 2 weeks ago now. Phoned several times. Been blatantly lied 🤥 to that someone had phoned and left me a vm, but the Advisor couldn’t tell me what the message was!!! Still unresolved. Even emailed the Director, you guessed……. No reply or even acknowledgment. Bitterly disappointed 😔”

Helpful Report

Posted 1 year ago

“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

Helpful Report

Posted 2 years ago

“Perfect goods perfect packing ,very please with all Thank you”

Helpful Report

Posted 2 years ago

“I have yet to be disappointed with ANYTHING from this Company...and the Sales Team are extra-helpful...deliveries go out the same day as Phone Orders are placed, and arrive well-wrapped within 3 Days via Royal Mail, even while that Organisation undergoes Indusrial Action...the Employee Reviews are worrying, but we don't know the 'Other Side'!...”

Helpful Report

Posted 2 years ago

“I bought a shawl collar cardigan color moss for my partner, amd it is absolutely amazing, great cardigan! He loves it. I simply adore! I have a soft spot for cardigans and this was 5th cardigan I gave him. I was trying to find something that is warm, cool look, like, a bit over sized, and stylish, but also rural. And to my surprise this was the perfect cardigan! I love it so, that I wear it, when my partner is not. I do want another one, just so I always have one to wear! I do find it super cool on me too! Moss color is just so beautiful! Quality is amazing! Truly, my favourite cardigan now! Thank you House of Bruar! Also, I received it in a fine box, that made it even better for a present! Absolute love!”

Helpful Report

Posted 2 years ago

The House of Bruar is rated 2.0 based on 116 reviews