The House of Bruar Reviews

“ Ordered on 9 December, no order update or tracking available. Clearly was a Christmas present, no response to emails, eventually passed to Evri to deliver within 2 days and Christmas Eve due for delivery. Item did not arrive until 29 December. No apology, no response. Do not order from this company ”

“ Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out. ”

“ Then came the letter, attached with promise of FREE DELIVERY. ”

“ Appalling service. Ordered shoes over two months ago and they still have not arrived. I have phoned House of Bruar twice and promised two delivery dates - still no shoes. No contact at all from House of Bruar to explain appalling delay. ”

“ Delivery was slow. ”

“ When returning an item recorded delivery to them, no acknowledgement that it has been received and complaint being dealt with. ”

“ A total joke of a company to be honest. Instead of wasting money and paper sending brochures to people (this isn't 1999), they should concentrate on sending orders on time!! I made a purchase on 1st Jan and opted for next working day delivery. I called them on the 3rd of Jan only to tell me the item hasn't left their store!! That is the first and last time I will be ordering from them!! Ridiculous. ”

“ SERIOUSLY APPALLING CUSTOMER SERVICE! I ordered a red suede belt back in November and paid for express delivery. ”

“ Terrible customer service. We ordered a meat delivery which was supposed to arrive a week ago but we are still waiting. When you contact them they just say they'll tell customer services but nobody calls back or seems to do anything. It is an appalling way to treat customers. ”

“ Still awaiting my delivery a week later . Very disappointing ”