The House of Bruar Reviews

“ Jumper arrived with hanging loose thread. Returned at my expense. Three weeks later ‘you can have it back mended, or wait until July for a new one’. Instant refund. Btw it’s only the overseas telephone number that works. Appalling service, don’t bother to shop there…… ”

“ Having sent an item back and confirmed received, I am struggling to obtain a refund. ”

“ Good day to everyone, If you are an American and looking to buy clothing from The House of Bruar. Beware, I've placed an order on 09/25/2024 and after 3 month passed they informed me that Barbour Ogston Men's jacket is not available and they will refund funds back to my bank account. I've patiently waited for 3 month, absolutely worst online purchase experience. ”

“ I have to return a lovely fairisle sweater as it is far too big, but not for a refund, just an exchange for a small size. There is a printed label for sending it back but on speaking to customer serices they have just told me I have to pay for my own postage!! This is not what most mail order companies do!! I won't be ordering from them again. ”

“ Do not order from this company I have never received my order placed on 11 March and still no refund Chased twice now and been told that I will be contacted in their convenience Dreadful customer service and still over a month waiting for my refund if £250 ”

“ I had to return an item. Customer service had advised the wrong size. I phoned for a return code and the man was awful. Very rude and condescending. I had to pay a return postage and wait 2 weeks for a refund. I did get a full refund! I won't be shopping with them in future. I was satisfied with a pair of Chelsea boots I purchased . ”

“ My item never arrived , You cannot speak to customer services, they are not part of House of Bruar, you wait for them to call you, they never do. I never received a refund, I am £175 out of pocket. ”

“ I returned an order as the blouses were not suitable, a refund was authorised but 5 weeks later I still havn’t received any money. I have made numerous phone calls and sent emails but no communication at all. This is the worst customer service I have ever come across . Would never buy anything from them again ”

“ Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. ”

“ First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer. ”