House Of Nappies Reviews

Name: House Of Nappies
Rating: 4.81

4.8 Rating 1,357 Reviews

96 %

of reviewers recommend House Of Nappies

Company Reviews

Metrics

4.8

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

1800466277

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House Of Nappies 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI- cant review the product as I believe it was stolen from my letterbox”

Helpful Report

Posted 5 months ago

“One of the bottles I purchased wasn’t sealed properly and spilled inside the box, they thought a 5$ in shop voucher was the solution 😡.”

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Posted 6 months ago

“Still awaiting delivery over a week later despite allegedly being dispatched on the 7th. Have made contact and not received a reply beyond a “doesn’t make sense what the tracking is saying we’ll get back to you” and not receiving an update since.”

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Posted 10 months ago

“Please rectify damaged goods due to packaging method”

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Posted 1 year ago

“Sent me working item”

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Posted 1 year ago

“Extremely disappointed with the delivery service. It has been 2 weeks since I placed my order and over 1 week since the courier company attempted delivery. The only options for the delivery company is to be home to accept with a signature or pay extra to have it delivered to another address. You cannot collect from a pickup point. I am a single mum who works in healthcare so do not work from home. When I reached out to House of Nappies for assistance I was given zero apology and told to fix it myself. Order at your own risk.”

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Posted 1 year ago

“I haven’t received my purchase yet. Not happy.”

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Posted 1 year ago

“I did not receive my order yet”

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Posted 1 year ago

“It took a week to get form Noble Park to Mulgrave. The tracking did not work and when called you wouldn’t help and said it was up to the couriers. Never buy here again.”

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Posted 2 years ago

“My order H74975 should have 11 boxes which were bought 10 days ago. After 4 were delivery a couple of days ago, don't know where my other 7 boxes are. Please chase. As a repeating customer, if you changed such terrible logistics, let me down.”

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Posted 2 years ago

“Quick response and quick turnover time to receive goods thank you”

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Posted 3 years ago

“They invoiced my other son instead of my son that the order was for. Then they proceeded to invoiced my son that needed the order. So I’m the end bothe my sons were billed for the same order despite the fact one does not use pull ups anymore..”

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Posted 3 years ago

“My order hasn't arrived yet!”

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Posted 4 years ago

“still waiting on prices and samples”

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Posted 4 years ago

“Received the items very quickly though some were past expiry date and others were damaged so I ended up throwing them away.”

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Posted 4 years ago

“I still have not received the product that I ordered, so I do not rate you at all. Maybe when I receive my product, you can ask me again.”

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Posted 4 years ago

“Apparently I made a purchase and they are fishing for reviews.”

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Posted 4 years ago

“How can I answer a survey when my product has not arrived yet!!!!”

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Posted 4 years ago

“I purchased gloves and spray bottles. They didn't have the size I ordered so they contacted me and offered another size. I was flexible so said yes. The bottles that arrived were very cheaply manufactured, would often not stand up on their own, and arrived dirty (I have photos). Felt like a direct order from China to be honest. I won't use this company again.”

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Posted 4 years ago

“Out of stock and didnt inform me for over a month i was waiting for delivery”

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Posted 4 years ago

House Of Nappies is rated 4.8 based on 1,357 reviews