“‘UK Supplier’ ok firstly......
Why did my product come from Germany!?
Once you have turned the hoverboard on!?
It speaks in German to you!? Well im guessing it German!?
The remote control!
Has no instructions, so u don’t no what to press!?
The bag......has white marks all over it, from the packaging.
I wouldn’t recommend to anybody.
Not impressed by my purchase.
Abby”
Hi Abby,
Thank you for your feedback, we really do appreciate it.
To address your comments, around particularly busy periods such as Black Friday and Christmas items may be dispatched from our central warehouses in continental Europe if there are shortages of stock in the UK.
The hoverboard does not speak German to you, it simply says "Bluetooth device ready to power". This is the only voice used in hoverboards, and is a standard set by the manufacturers.
Regarding the remote control, it has an on and off function. There are instructions provided in the manual, however if you require further information - please do note that the on button, turns the hoverboard on, and the off button, turns the hoverboard off.
We do apologise regarding the white marks on the free complimentary travel bag, unfortunately you never did inform us of this so we were unable to replace it for you.
We hope these replies help your comments to be put into context.
Best regards,
HoverGlide
“I have not received my goods and no one has updated me as to where my delivery is. This is a Christmas gift purchased in plenty of time before Xmas so I hope the issue will be resolved promptly.”
Hi Laura,
Thank you for your feedback!
I have looked through our email trail and can confirm you have been receiving email replies within 1 working day? Can I please check you are getting our emails?
We appreciate the stresses of Christmas but we do state that orders to outside of the UK do take longer, particularly to Jersey/Guernsey as they need to be checked by customs.
Hi Paul,
Thank you for your message.
The parcel delivery date has been changed by the recipient, which is why the parcel has not yet arrived. Please do contact the bill payer to find out why the parcel delivery date was changed.
“I would be happy to write a review if I received both the goods I paid for I’ve emailed and and you did reply quickly but 1 week later I’m still waiting for the red hover board I paid for as I receive the blue one over a week ago”
Hi Ian,
Thank you for your review, we really do appreciate it!
Unfortunately DPD have been suffering delays due to being so incredibly busy at this time of the year, this has been shown on their website as a warning. We appreciate this is terribly inconvenience but is largely out of our control.
As per last email, the item is in transit and should be with you shortly.
“Good service and quick delivery. Beware the prices advertised exclude VAT and only added after checkout. So ended up paying more than expected. Nowhere does it say excl VAT.”
