HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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Metrics

1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Froze my business account without warning and refuse to tell me why. Only a relationship manager get lift the hold but mine has apparently left (never spoke to me in 6 years). Now i have to wait for a new one to be assigned but until then my business must suffer and could go under. Absolute disgrace!”

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Posted 3 years ago

“Have received a letter to say my HSBC account is being closed as I’ve not supplied the requested information for the safeguarding review. I’ve already completed and posted the form three times, but the promised email never arrives to enable me to complete this. Seems they don’t want the small businesses any more.”

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Posted 3 years ago

“Do not open a business account with these morons. They queried our SIC code when setting up an account for our Ltd company thereby proving they know nothing about our business. As a result we had to go through a lot of hassle at companies house and all of this resulted in a delay that costed us thousands in lost revenue. No apology. Nothing. Their call handlers are all incompetent and useless. Avoid!”

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Posted 3 years ago

“Awful experience with HSBC, who have moved all their communications to call centers in India to save themselves money at the cost of their customers. I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team. Had someone panic and shut down my account then accidentally hang up. Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted. Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft. I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do.”

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Posted 3 years ago

“THE WORST WORST BANK EVER. PLEASE DO NOT DO ANY BUSINESS WITH THIS BANK THEY WILL HURT YOU AND DAMAGE YOUR FINANCIAL SCORE AND DITCH YOU WITH LOTS OF ISSUES TO DEAL WITH. GOOD LUCK TO ALL DEALING WITH THIS FRAUD BANK LINE.”

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Posted 4 years ago

“I have bad experience with HSBC. Till this lockdown all service it's limited. No credit card, no upgrade acount. For existing customer nothing, everything it's limited. For new customer all it's available.”

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Posted 4 years ago

“Customer service doesn't exist. Bank elsewhere.”

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Posted 4 years ago

“Awful service. Agents are absolutely terrible. They are unable to access transfer information and told me that the transfer could take 4 days to be sent, 4 days! The agent also completely stopped responding and ended the conversation when I ask for further information on the reason behind their inability to access this information and the reason behind the long delay.”

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Posted 4 years ago

“I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their fraud team is around 5 hours. There are security glitches in their system, which are welcomed by organized crime, but HSBC did not plan to correct. It is not safe to keep your money with them.”

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Posted 4 years ago

“Just want to amend a standing order .... have used every code that it has generated but none recognised... now locked out. Everything is so complicated with this app”

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Posted 4 years ago

“THIS IS THE WORST BANK IN THE HISTORY OF A MANKIND MANAGER, & STUFF DONOT UNDERSTAND NOR SPEAK ENGLISHE. THE STAFF ARE ALL RELATED FROM THE SAME COUNTRY AS MANAGER. SHE IS TELLING ME THE IRS IS WRONG, AND MESSED ME UP WITH MY 2019 TAX ALREADY. THESE PEOPLE ARE EXTEREMLY MORON AND DANGEROUS”

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Posted 4 years ago

“I have been transferred from one department to another department each and every time but at the end,when managed to find the right one they have hold me for 58minute and still no one to speak to!!! Absolutely appoling customer service.”

HSBC Employee 1 star review on 1st March 2021

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Posted 4 years ago

“I'm locked out of my online account due to a transaction that I made which was flagged up as possible fraud. I had a phone call from HSBC about the transaction and I confirmed it was genuine...Got back home tried to login to online banking and I'm locked out. Calling the call centre is not an option as I genuinely struggle to understand what most of the call centre staff are saying. My son helped me on the phone and discovered that the transaction I made earlier which I thought that I'd confirmed has been passed over to the fraud team. ?.....All I want is to log on to my online banking. I don't want moblie banking/ mobile app...just ONLINE BANKING”

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Posted 4 years ago

“Starting in mid-January 2021, I have telephoned HSBC on 4 different occasions, to request they send me a: "stamped bank letter, confirming my company holds a US$ account, and to include: account details, IBAN & SWIFT". At the end of each call I have been promised that the letter would be sent out the same day, yet nothing arrives.... As of today, my company has been given a deadline in which to produce the bank letter, yet HSBC is unable and unwilling to offer me a solution that will provide a remedy. Because of HSBC's incompetence, I fear I am about to loose a contract with an internationally renowned consultancy company, for a hospitality consultancy project in the Middle East. I suggested to the HSBC representative today that they could print, sign and then scan the letter to me - but was told this was impossible...... The only serious suggestion from HSBC, seems to be that I should raise a complaint.......... But, how will this help me, when what I need, is a letter from them, confirming I hold a bank account with HSBC, Oxford Street branch......? So frustrating!”

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Posted 4 years ago

“I am waiting two months to get my money refund which 2 unrecognised transactions from overseas, I have complained the matter online and branch, they told me waiting ...”

HSBC Employee 1 star review on 8th February 2021

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Posted 4 years ago

“Worse company to bank with, been on hold for hours then get transferred to some Rajesh from over side of the world. Who can’t even speak English right, not just that, Majority of them guys can’t even speak English properly. They put you on hold an then they hang up. Apparently They say they never disconnect a line. JOKES!! I’m still waiting for my dispute, been 5months. Ridicules.....”

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Posted 4 years ago

“I was tempted to transfer my account to HSBC and receive £125 for doing so. I completed the application and everything went wrong. The online platform didn't work and when I called them for assistance they would not give me a workable solution that didn't involve driving over 10 miles to another town. I did not proceed”

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Posted 4 years ago

“AWFUL !!! Overseas call centre. They cant understand even basic issues. They give basic answers (from the website) which are not helpful to the situation. SHOCKING! How can you get to chat to to anyone who understands English to a higher level ?”

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Posted 4 years ago

“Extremely bad customer service experience. Been ringing for an issue raised in September 2020. I wad told it would be sorted by the 4th of December. Today is the 29th of January 2021. Called the customer services 4 times today. After a hold of 35 minute, the call connected only to be put immediately on hold by the agent. The same happened online. Very dissatisfied and disappointed”

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Posted 4 years ago

“Truly very bad bank , I would never trust them with a penny as it took me 18 months getting my own money back , avoid them like the plague. I read the reviews and cannot understand why this rogue bank is not CLOSED !”

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Posted 4 years ago

HSBC Employee is rated 1.6 based on 679 reviews