HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“I am waiting two months to get my money refund which 2 unrecognised transactions from overseas, I have complained the matter online and branch, they told me waiting ...”

HSBC Employee 1 star review on 8th February 2021

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Posted 3 years ago

“Worse company to bank with, been on hold for hours then get transferred to some Rajesh from over side of the world. Who can’t even speak English right, not just that, Majority of them guys can’t even speak English properly. They put you on hold an then they hang up. Apparently They say they never disconnect a line. JOKES!! I’m still waiting for my dispute, been 5months. Ridicules.....”

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Posted 3 years ago

“I was tempted to transfer my account to HSBC and receive £125 for doing so. I completed the application and everything went wrong. The online platform didn't work and when I called them for assistance they would not give me a workable solution that didn't involve driving over 10 miles to another town. I did not proceed”

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Posted 3 years ago

“AWFUL !!! Overseas call centre. They cant understand even basic issues. They give basic answers (from the website) which are not helpful to the situation. SHOCKING! How can you get to chat to to anyone who understands English to a higher level ?”

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Posted 3 years ago

“Extremely bad customer service experience. Been ringing for an issue raised in September 2020. I wad told it would be sorted by the 4th of December. Today is the 29th of January 2021. Called the customer services 4 times today. After a hold of 35 minute, the call connected only to be put immediately on hold by the agent. The same happened online. Very dissatisfied and disappointed”

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Posted 3 years ago

“Truly very bad bank , I would never trust them with a penny as it took me 18 months getting my own money back , avoid them like the plague. I read the reviews and cannot understand why this rogue bank is not CLOSED !”

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Posted 3 years ago

“The worst bank to deal with. Find someone else for your own sanity”

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Posted 3 years ago

“Mobile phone app worked, went to online banking to set up standing order, and it just won't recognise password and locked all online banking . Just avoid HSBC, .this is the worst online service we have ever used .”

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Posted 3 years ago

“Avoid this bank , started to block accounts and freeze monies . HSBC have the worst reputation as they are simply a joke . Avoid this bank unless you want to say goodbye to your money . HSBC are closing all branches in UK and are going to relocate back to China .”

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Posted 3 years ago

“Dreadful all round.”

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Posted 3 years ago

“Absolutely terrible customer services. We have fraud on our account which we need to talk to someone about. We can get through to the fraud team, despite being transferred by the customer services team, we have been on hold for hours over the last few days, after 2 hours of waiting each time we get hung up on. I've banked with hsbc for 11 years but as soon as I can I will be moving banks. They have ruined our Christmas, hundreds of pounds have been taken from our account and no one will help us. I'm on the phone to customer service as I write this but as usual after being put on hold the line goes dead. My husband has been on hold since 8am this morning. Absolutely horrific customer services.”

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Posted 3 years ago

“Our treasurer left our bowls club at the beginning of August. Since then we have been trying to have our new treasurer made a signatory and to have access to our account online. Well so far after months the new treasurer can sign cheques but otherwise they continue to let our old treasurer have online access to our account and continue to send post to his address. Everything takes an age and of course there is nobody to speak too. After our first complaint they sent us £50 and basically told us to get lost. They are rubbish, do yourself a favour and bank somewhere else.”

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Posted 3 years ago

“I am a customer of John Lewis financial services, which I have discovered is run by HSBC . John Lewis' are great, HSBC are rubbish. Have been trying for over a month to get some back statements. To begin they seemed professional, my query would be dealt with 'as a matter of urgency', two weeks later got an email I couldn't open, phoned back my query would be dealt with 'as a matter of urgency' eventually got another email I couldn't open. Phoned back was told they would deal with it 'as a matter of urgency' asked for a manager, very reluctant but I insisted,the manager was apologetic and said someone would be in touch. I said not good enough asked for her manager, she refused, apparently it is not their policy. Said someone would be in touch, someone rang but I was out tried 1471 and was told by computer the matter was being dealt with. Pathetic, just pathetic. I gave them one star only because there was no way to give them zero. Thank god my own bank account is not with them.”

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Posted 3 years ago

“Have tried calling them so many times over the past few months! Each time I end up waiting for over an hour before I decide I cannot wait any longer. Finally someone picked up today and said he will put me on hold for 2 mins. I waited over 45 mins and then my call was cut. So I had to call again and wait again for another hour before giving up. This is ridiculous. Why have phone customer service if you cannot do your job right. We customers do not sit at home all day with nothing better to do. If we are a customer and have a query we expect someone to help us. I have not had any problem with any other banks’ customer services. HSBC is so rubbish, staff are not professional, the most useless and the worst bank there is!”

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Posted 3 years ago

“I have been an HSBC Customer since 1973?! and I have to say the online Banking app has been fantastic - I hardly ever go near my branch and if I do call I have voice recognition and usually get an actual 'person' talking to me within a few minutes. However, I am an Advance customer (advanced in years as well!) but everything is clearly set out on the App and it is easy to set up payments. I think the security is secure and well managed. I have no complaints at all.”

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Posted 4 years ago

“I am happy with their services and help but sometimes it can be hard to communicate with them due to heavy accent over the phone.”

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Posted 4 years ago

“Hong Kong and shanghai Banking Corp couldn't get any worse. I've had my accounts for 40 years (back when it was Midland Bank.) On line tells you to phone, they tell you to go online. Then told to go to the branch and the branch say to go online. Clueless”

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Posted 4 years ago

“Hong Kong and Shanghai Banking Corp couldnt get any worse if the tried. Looking to leave after 40 years. (WAS MIDLAND BANK BACK THEN)”

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Posted 4 years ago

“Very poor customer service. Sending letters asking us to contact them on the attached contact details and not supplying any.”

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Posted 4 years ago

“I had a charge I didn't recognise! Turned out it was an insurance policy I'd taken out 3 years ago via aviva HSBC but I'd not changed my address with the policy - just with my HSBC card. When I saw the random charge (I'd not noticed in previous years due to undiagnosed ADD) I queried it and the team and Fiona were SO HELPFUL in sorting it out. They helped refund me for the unknown charges even though it was partially my fault for not moving my address on the actual policy (which I had thought would email me). I have so often been screwed by companies that I was astounded at the immediate human understanding I was given and that they refunded me for this misunderstanding. I am very grateful for the customer service and has left me feeling very grateful that I'm with this bank.”

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Posted 4 years ago

HSBC Employee is rated 1.6 based on 665 reviews