HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 9th April 2025

Anonymous // 01/01/2019

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“Terrible customer service . First they froze my card midday for no reaason and without any notice . When i tried to contact them on the phone they were completely rude, unhelpful and talking way too fast for me to understand what they were saying. So i tried to ask them to talk a bit slower with no success . I guess they have to say what they have to say and be quick about it . Not to mention that they did NOT explain the reasons why they froze my card , even try to help me understand what can be done afterwards.”

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Posted 6 years ago

“The worst Online banking experience. My password never works and now i have to buy a new mobile phone in order to manage my account. NEVER go to HSBC i am going to change bank asap”

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Posted 6 years ago

“ABSOLUTE NIGHTMARE!! I have been trying to set up a new business account with HSBC for the last 2 months! Comedy of errors and lost documents, repeated requests for information, broken promises and long waits on the Helpline?? trying to sort it out. This has impacted my company cashflow as I have not been able to invoice customers. I wish I had never started the application and gone with another bank.”

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Posted 6 years ago

“Afshan, customer support, absolutely brilliant”

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Posted 6 years ago

“New app sucks ! No more fast balance because every time you just have to log in completely with passwords and secret questions etc before you finally get in....god !”

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Posted 6 years ago

“Don't listen, just going round and round in circles, all jobsworths !!!”

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Posted 6 years ago

“Their Webb site is confused and counter intuitive. No logic anywhere and no interest in customers unless the customer is a multi billionaire. Bank elsewhere HSBC don't want small value customers.”

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Posted 6 years ago

“Fraud on my account spent an age getting through to be told don't worry its nothing, basically fobbed off. Guess what! It IS something!! There has been fraud on my account!! Phoned again (standard LONG wait) the next chap took me a little more seriously and actually bothered to check, so he was helpful. Card now cancelled and the correct process followed hopefully. Seriously thinking of changing banks.”

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Posted 6 years ago

“Insane amount of passwords and log in details to remember which are different based on whether you're on the app or website or on the phone, terrible customers service. Made an account and now can't access it because I forgot one of my many codes so they locked me out. Closing the account would take an insane amount of effort so I'll just leave the little money I had in there and I've opened a monzo which is miles better.”

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Posted 6 years ago

“Hsbc turned into complete shambles. They can't even manage a payment! I arranged for a payment last Friday in a branch and noticed the money still haven't gone through! Its a business payment which means there are timing obligations. They aren't even able to give an answer by phone, can't reach the transaction department... What a joke this bank is...”

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Posted 6 years ago

“I would give HSBC business no stars if this site would let me. Awful customer service and a hindrance to doing business. Very pleased not to be banking with them any more!”

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Posted 6 years ago

“Hi just tried to do a bacs payment informed to contact bank drove 10 Miles only to be informed go home and ring safety department so rang them 30 minutes later had answer told that they’re going to send me the total amount in my account by cheque and account will be closed I asked to see bank manager to try to sort it out was told I could in 1 weeks time so am now going elsewhere after 30 years in business at same bank surely there is something wrong with the system not a happy customer”

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Posted 6 years ago

“I've only been banking with HSBC for about 6 months and have been satisfied. Opening my accounts and getting my cards, etc. has been flawless and efficient. My only complaint is that, hard as I try, I can rarely understand the telephone customer service agents.”

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Posted 6 years ago

“Worst internet banking and app. It is almost impossible to make any transaction on the website. You can’t pay to your own credit card easily. Very disappointed.”

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Posted 6 years ago

“HSBC has shown unprecedented incompetence in regard to the Charity's bank account, and demonstrated total disregard for the Trustees' personal information entrust to them. These points were considered at the Charity's annual review of financial controls a decision was made to discontinue banking with HSBC”

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Posted 7 years ago

“If I could give 0 stars, I would. Simply appalling. Two very difficult phone calls and four online complaints and I still have not recieved a written/emailed copy of confirmation of closure of my account (a simple request). Instead I have recieved a copy and paste email multiple times stating a member of the team will be looking into my complaint and numerous identical letters in the post asking me to log onto an online account to an incorrect email account which I do not have. Shoddy is an understatement, not to mention the terrible service I recieved as a customer. Very happy I switched to Nationwide.”

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Posted 7 years ago

“They did not! Very poor response from both their telephone and email support”

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Posted 7 years ago

“Quite simply the worst website - I bank both personally and business wise with HSBC...well not for much longer. Personal banking I have moved over to Monzo - slick and stylish and guess what - it just works, it's not complicated HSBC - why have you made it soooo effin' complicated! And your webiste - oh my days! horrendous! Why, when I try to log onto YOUR business banking does YOUR website tell me to contact my system administrator because there is an ERROR WITH YOUR APPLICATION!!! It's nuts!!! arrrggghhh!!!!! Rant over. And like somebody else says - I can't actually give 1 star else that would be their true score.”

HSBC Employee 1 star review on 6th April 2018

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Posted 7 years ago

“The customer service sucks! I have been waiting for my card since ages. They messed up.”

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Posted 7 years ago

“There bank and customer service is totally rubbish and poor my account had different transactions going on but with good grief they gave me the money back but they modeled all my transactions and cause they made it that complicated I had no choice but too pay my own transactions back because I couldn’t do with the headache and case taking this to court and in one the branches when my card got eaten the managers approach was very poor like in the street when gangster approaches you for when you owe them money. HSBC is a rubbish bank Halifax and Barclays I rate them better”

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Posted 7 years ago

HSBC Employee is rated 1.6 based on 679 reviews