HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is a staff member at HSBC Branch in London bridge his name is Jamie R he is so helpful and Understanding staff member and I Thank him so much for helping me”

Helpful Report

Posted 7 months ago

“Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given.”

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Posted 7 months ago

“Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!”

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Posted 7 months ago

“My account was frozen 5 month ago without prior notice and/or any logical explanation. After numerous telephone calls, emails, etc., an individual at their complaint department sent me an email today which she calls "resolution" indicating that they have decided to retain the funds (you read steal the funds) and close the account. I am really lost for words by their action. They claim to be the largest bank in the UK and one of the best in the world!!!! HSBC robs people's money out of their accounts by freezing them out and then ask them to make a complaint!!! This is the most ridiculous law I have ever heard..... Terrible treatment of customers. I have already instructed my solicitor to make an official complaint in court to teach these thievs a good lesson. I recommend all of you to be very careful with HSBC and if you can, switch your bank immediately. You will lose big time if you trust and stay with HSBC.”

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Posted 8 months ago

“A big thank you to Caroline at the Watford branch. I needed help with sorting funeral bills and Caroline was not only helpful and super efficient, but also very kind. In these days of online banking it was so refreshing to be able to communicate with such a lovely person who made everything so easy. Thank you!”

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Posted 10 months ago

“The worst bank to use experience on daily basis , no respect no customer loyalty even if you use the bank for long term or long years still the same they will make you suffer doing transfers using their services is just terrible, try and they will make you regret that you choose HSBC , I been with them for some years and for just to transfer money locally they make me regret that I choose them I spend money on calling them and visiting their brunches much more then the transfer I made and from agent to agent from service to service, the best bank give you fake promises.”

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Posted 10 months ago

“I had the most wonderful service from Jasmine in HSBC Muswell Hill, London N10. She solved a problem concerning a bank account for my child. I thought I had met a dead end, but Jasmine wouldn't accept the negative outcome and turned it all around. I am incredibly grateful and appreciative. She went above and beyond for me and I'm sure she does the same for all customers. Thank you Jasmine!”

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Posted 1 year ago

“Very horrible experience with hsbc. No follow up even I carried them 3 times and FB msg them once, and go to their branch today. Let’s see they reply me not!”

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Posted 1 year ago

“HSBC UK compromised my bank accounts. They disclosed my accounts to other governmental departments without my knowledge or consent or court order. HSBC failed to be transparent with me. I felt HSBC abused my legal lack of knowledge giving me some unfounded excuses stating '' We are legally obliged by the Data Sharing Act, to provide the requested information''.. I was unable financially and mentally to fight it back and still feel powerless dealing with corrupt minds in power positions.”

Helpful Report

Posted 1 year ago

“I cancelled a card on line saying it was compromised and on line said a new one would be sent out . I phoned today days after to make sure a new card had been ordered and I was told no. The person would not listen so I was referred to a manager who also said no abd transferred me without saying to a woman who just would not listen and after 45 minutes I had to go to collect my son from school. I then telephoned back and was on the phone to a woman who asked me if I know my security pin no . I said pls ask the questions she asked me how long i had my account and I have held it for approx 38 years. She transferred me and I could not hear what was being asked and thought it was my date of birth. Hsbc froze my account told me I have to go to a branch but you have closed all near by branches down..told me 7 days to receive a new pin but after all this I don't know if you are sending me a new card. 2 hours of my life wasted and still no answer and then I was told by a manager I could be a scammer”

Helpful Report

Posted 1 year ago

“Andrea Dadd from Newbury Branch Very helpful, took her time and cared about helping Thank you very much Andrea a credit to HSBC”

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Posted 1 year ago

“I am a freelancer. I can improve your website. I can give your website a verify 5 star review. You can contact my gmail. thiaogeorge@gmail.com this is my mail.”

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Posted 1 year ago

“I was recently helped by Tajmit at HSBC Bank and she provided exceptional customer service that exceeded my expectations. Their attention to detail, professionalism, and promptness were truly commendable. Tajmit went above and beyond to understand my needs and provided tailored solutions, ensuring a seamless banking experience. They were knowledgeable, approachable, and always ready to address any concerns or queries I had. I was impressed by their efficiency and ability to handle transactions swiftly and accurately. Overall, Tajmit's outstanding customer service made me feel valued and confident in my banking relationship. I highly recommend Tajmit for their exemplary service at HSBC Bank. Thank You Tajmit.”

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Posted 1 year ago

“My experience today at Morley hsbc was marvellous,ms Kennedy Beardsley was 100% 10out of 10 .thank you Mr s p Holt.”

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Posted 1 year ago

“Ridiculous .. my wages ect are over 2,500 a month going into this bank .I have asked several times to open a separate savers account to set extra money aside and been refused every time . I thought with everything going on at the moment heating electricity food mortgages and food we are encouraged to try put something aside if possible but this bank makes it impossible this I find sad so would not recommend it . Looking 2 switch disgusted is an understatement”

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Posted 1 year ago

“Absolutely disgusting, keep reducing branches and services!!! One of the biggest fraudster in the system!!! Stealing from public for thire own pockets!!!! No counter service, no coins machine in branches, not enough staff to help customers... f-cking joke!!!!! F-ck HSBC, the financial services and the government!!!!”

Helpful Report

Posted 1 year ago

“I am extremely disappointed and disgusted with the lack of attention and care that I have received from your bank recently. It is completely unacceptable that I had requested a phone call and planned my day around it, only to be left waiting with no update or explanation from your team. Furthermore, when I spoke to your online chat representative, I was told that I could wait around all day with no guarantee of a resolution or even an acknowledgement of my concerns. This level of disregard for your customers is appalling and reflects very poorly on your bank. As a customer of HSBC, I expect better treatment than this. It is clear that your bank needs to take a serious look at your customer service processes and make significant improvements if you want to retain existing customers and attract new ones. I demand that you investigate this matter immediately and provide me with a satisfactory resolution. I will not tolerate this level of incompetence and disrespect from your bank any longer.”

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Posted 1 year ago

“I went into my Newbury Branch today, I had an issue with my online banking, Alison Eggleton, who has helped me in the past, was there, I just find her so approachable, she’s so helpful easy to talk to, a great asset to have, it meant a lot, I’m a very happy customer, Thank you.”

Helpful Report

Posted 1 year ago

“AMATEUR BANK OF CLOWNS ENGAGED IN DISTURBING, ILLEGAL CAMPAIGN OF VILE ABUSE 1 I suffer from SEVERE HEALTH PROBLEMS, known to HSBC for many years (I have been a customer there for 20). Bank is now engaged in a PROLONGED, MALICIOUS CAMPAIGN OF ABUSE & ILLEGALITIES (involving staff members Geneen, James Tapp, Bethany Hayton). Company seems to think the law/rules don't apply to them - & they can act as they wish. My life/health has been utterly DEVASTATED by the GROSS NEGLIGENCE/INCOMPETENCE & disturbing campaign of ILLEGAL ABUSE embarked on by company & their rogue, Extremist, creepy/voyeuristic staff. I suffer from severe health problems with a HIGH LINK to SUICIDE - & have been left feeling SUICIDAL bu the persistent, prolonged ABUSE, NEGLIGENCE & ILLEGAL CONDUCT of this appalling, dishonest/unscrupulous, BLM-Terror & RACISM Supporting Business”

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Posted 1 year ago

“Trying to get through to anyone on the phone is a nightmare then you get put on hold constantly. It’s painful trying to sort anything with this bank. They used to be the best. Now they’re the worst”

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Posted 1 year ago

HSBC Employee is rated 1.6 based on 665 reviews