HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hsbc treats customer really unfairly. Their customer service is poor and complaint department will make you cry. Stay away”

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Posted 2 years ago

“The worst bank ever !!!In banking history I am currently chatting with customer care about an issue Ai have called to have rectified several times but it’s still not done .. Yet they keep asking if there is anything they can help with ..what I am asking to you to rectify you can’t get right ??how can I trust you to help with more ?? It’s not astral physics guys ..help them customer with their actual problem then ask for more ..sheesh”

HSBC Employee 1 star review on 29th May 2022

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Posted 2 years ago

“New account - won't accept my username - MOBA sends me to 'forgotten username' link but after entering details next page then says 'system error'. Going back to MOBA just goes around in circles if you try to explain. Help and support just goes to MOBA - how do I speak to a human? Surely by closing most of the branches in Cornwall (and the UK I presume) the cost saving could pay to have 24 hour manned help service.”

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Posted 2 years ago

“I I only can give under a star,they refused three proof of address just because the post code is before the world Manchester!”

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Posted 2 years ago

“HSBC has been the absolute worst bank I've ever used, they're customer service exactly like watching the movie Brazil. Utter Garbage”

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Posted 2 years ago

“I was an HSBC customer for 7 years, never had any perks of sorts; I decided to leave the bank and close my account. Unfortunately I received two refunds to my old account, and the money.. seems to have disappeared into thin air! The retailers swear they don't have it, HSBC refuses to provide proof that they bounced it back.”

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Posted 2 years ago

“the worse bank I have ever used… This the worse bank I have ever used ,they closed my account I lost everything,when asked them why did they closed my account, I was directed to email somewhere I did all that,they responded by saying send copies of your documents and proof of address to us,I did all that, From there, they failed to tell me why or any valid reason for doing that, beware, don't use them ,you might lose your money , total scammers”

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Posted 2 years ago

“opened an account, can not get the telephone number or internet number. Have spent months calling the service centre which appears to be india and they just ask a lot of questions but have not as yet sent a telephone security number or bank security number. Would be easier to become a roicket scientist than get a working internet account.”

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Posted 2 years ago

“HSBC USE customer support is completely useless. I have transferred some amount in the local bank on 29th April Still 9th of May money is not received by the beneficiary bank. Raised a complaint on 9th May. Today is 12 th still no update from the bank. The customer support team provides the same response "under process". Recommend to avoid HSBC and switching to some other bank. I am switching too.”

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Posted 2 years ago

“If I could give 0 stars I would NO NOT GO NEAR THIS USELESS BANK. Useless customer service, useless systems, nothing good to say about any aspect of the bank.”

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Posted 2 years ago

“Worst bank ever. I transfered money locally, got debited. The beneficiary did not receive the amount after 8 days. Then i called and they asked me to wait again 2 to 3 working days. Switching to DIB”

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Posted 2 years ago

“I'm an HSBC Premier customer . The customer service even for this type of account is awful , it takes ages to answer calls , unable to perform simple tasks and everything is so slow.”

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Posted 2 years ago

“Long queues on phone, then unsatisfactory answer.”

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Posted 2 years ago

“02nd May 2022. Attn: The Manager, HSBC Complaints International I'm a HSBC Credit card holder from Year 2001. My card's issued by HSBC Srilanka. Past 21 years I have done plenty of transactions through my card. I have fully utilized my card limit and I have paid minimum amount and financial charges without failure. I think around three times, I didn't make the payments on time and afterwards done payments for lateness charges and financial charges. Some time I exceeded my limit, that relevant charge also I had done. Frequently I'm receiving calls from your recovery department when my limit's exceed or before the due date. After I had done the payments through the machine, several time I have tried to speak to the relevant agent (recovery) , the person who receives the call always take my mob no.. and not transferring to the relevant agent. After done the payment through CDMA machine, Next couple of days again and again I receiving call from recovery department while I'm @ work. when I try to dial unable to speak to the agent, the same scenario. I'm a marketer and sorry to say I have never experienced these kind of ridiculous service from any organisation in Srilanka or any Gulf country. Meanwhile I'm using a local bank card also, their customer service's excellent. Within few minutes I can reach the agent and get the feed back. But HSBC Srilanka very difficult to contact a customer service agent. Local banks provides 24*7 customer service. But HSBC limited their customer service At last I cancelled my credit card. Its a real shame an International banking chain providing these kind of worst service to the customers and I spoked to a Manager named Krishan Fernando and he never call me back. If you compare with other local banks HSBC employees perks are very high but the service wise their very poor. Thanking you, Roshan Fernando MOB: 0094784775955 Card No: 4910 1399 6356 1904 ( Expiry 01/26)”

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Posted 2 years ago

“You have made it increasingly difficult to access my account with your multiple verification procedures, and now have forced me to the mobile phone app which I did not want to do. I gain nothing from keeping this account and despite having banked with HSBC for 40 years, I will be closing this account within this month.”

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Posted 2 years ago

“Nightmare bank customers pick another bank trying to activate a card was a nightmare and customer service the worst”

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Posted 2 years ago

“Awful customer care. Quite frankly so rude I will give up with their online banking and look to take my business elsewhere”

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Posted 2 years ago

“Awful customer service. So incompetent that they couldn’t even increase a payment for an old standing order… twice! Yep, they’re that bad”

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Posted 2 years ago

“Dreadful! Constant loud pop music playing at the service counter meant it was impossible to hear what the cashier was saying. The printer wasn't working so I had to wait for another cashier to be available so that they could process my request. Staff were apologetic. My advice: LOSE THE MUSIC AND GET A PRINTER THAT WORKS!!!”

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Posted 2 years ago

“One star is far to high an absolute shower 2 hours queuing and then dumped”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 679 reviews