Deliveroo Reviews

“ Waited 1.5 hours for rider to be assigned kept being put back I went on chat and requested refund said not possible until food delivered - well that wasn’t happening! So want on chat again luckily found a more helpful CS person got refund and a £5 credit but that’s done me - if they can’t guarantee delivery don’t charge high fees to do it! ”

“ Terrible customer service- they refund you less than 10% of your order when their are issues with it - a £13 order came cold and stale and i got a £1.60 refund which didnt even cover their service and delivery fee. They wont even give you a reason as to why they cant refund you the whole thing- disgraceful multi billion pound company ”

“ When I reached out to Deliveroo for assistance, they refused to issue a refund. ”

“ They were unwilling to offer a refund or even an apology, leaving me feeling completely undervalued as a loyal customer. ”

“ These unskilled drivers are allowed leave the food anywhere due to their incompetency and incapability and the customer won't even get a refund. ”

“ Worst service every they charged and they didn’t deliver my order They refused to refund me ”

“ Driver ate our delivery second time No update from Deliveroo just said delivered lol They still tried to take money from bank after claiming a refund my advice is to record the phone call to prove what they said otherwise you have to prove it to the bank ”

“ got 25% refund and a very hungry and unhappy family with our celebration ruined! Wasted time escalating the claim and writing emails only to be told very politely “We've investigated the issue you have reported and reviewed the feedback you shared with us. ”

“ For second time I received my food cold and items missing. All I was told was to provide physical receipt which I had already paid for and picture of the chicken kebab. They never refund money. Disgraceful service ”

“ They charge you for your order and don’t send what you paid for then refuse to refund it. Happened more than once. Customer service are no help they just tell you they can’t refund it ”