Deliveroo Reviews

“ Driver ate our delivery second time No update from Deliveroo just said delivered lol They still tried to take money from bank after claiming a refund my advice is to record the phone call to prove what they said otherwise you have to prove it to the bank ”

“ got 25% refund and a very hungry and unhappy family with our celebration ruined! Wasted time escalating the claim and writing emails only to be told very politely “We've investigated the issue you have reported and reviewed the feedback you shared with us. ”

“ For second time I received my food cold and items missing. All I was told was to provide physical receipt which I had already paid for and picture of the chicken kebab. They never refund money. Disgraceful service ”

“ They charge you for your order and don’t send what you paid for then refuse to refund it. Happened more than once. Customer service are no help they just tell you they can’t refund it ”

“ When a company forgets to send you an item and you report it missing, they will not give you a refund nor will they fix it in any way. ”

“ The conversation became different so my partner told them to take the order back and refund him and then closed the door. ”

“ Jeramiah Terence customer service refuses to fully refund a cold , stone cold meal that was meant to be hot I don't care about your unfair policy. Cold food warrants a hot replacement or full refund they gave me a fraction of the money. Never again, poor service. ”

“ Let me make it clear, the delivery rider has lied through his teeth about this matter, and Deliveroo offered a £12 refund on an order that was £50. ”

“ They did not deliver the food that I had ordered and when I complained said that they had reviewed the case and wouldn’t offer me a refund. I ended up without my food and £30 worse off. I will never use them again and advise others not to either. I felt absolutely cheated and as though they didn’t have the slightest interest in making it right ”

“ Was told would not be receiveing any refund for missing item ! And then goodbye closed chat . ”