Deliveroo Reviews

“ Absolutely disgraceful company, do not let you cancel order at any time, do not refund when drivers deliver food ,cold,half an order,and drinks spilled ,AVOID ”

“ I had not realised that I had paid by Pay Pal and when the driver arrived I gave him38 pounds the order was 32,88 i told him to keep the change he never told me it was already paid for it and when I realised I contacted the company and gave them all the details and after e mails back and forth they told me they would not refund I was shocked at their lack of empathy and I would never buy from them ever again ”

“ When I then spoke to 2 of your customer representative to request the refund of that particular dish (NOT EVEN THE FULL ORDER), I was told that there was NOTHING that could be done (no refund and no compensation), even though the customer representatives CONFIRMED that the mistake had been on Deliveroo's side, during that first phone call. ”

“ Food cold and items missing which they refuse to refund! No escalatoon process. Avoid! ”

“ Sent me the wrong order, wouldn't refund me ”

“ I want a full refund for the 5 hours I’ve waited for my cold takeaway. ”

“ Scammers do not use Deliveroo and Iceland do not deliver groceries they keep the money and say they cannot raise a refund. I’m disabled and rely of my shopping being delivered but diveroo employ disgusting tactics to steal pensioners money whatever you do do not trust Deliveroo or Iceland ”

“ Waited 1.5 hours for rider to be assigned kept being put back I went on chat and requested refund said not possible until food delivered - well that wasn’t happening! So want on chat again luckily found a more helpful CS person got refund and a £5 credit but that’s done me - if they can’t guarantee delivery don’t charge high fees to do it! ”

“ Terrible customer service- they refund you less than 10% of your order when their are issues with it - a £13 order came cold and stale and i got a £1.60 refund which didnt even cover their service and delivery fee. They wont even give you a reason as to why they cant refund you the whole thing- disgraceful multi billion pound company ”

“ When I reached out to Deliveroo for assistance, they refused to issue a refund. ”