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“Since COVID 19 there is no way to go talk to a human banker at the Highlands Ranch branch unless by appointment. (Springer Drive) with most of the other branches closed for tellers.
The Fraud department and the bankers inside the branch are not helpful at resolving Fraud cases.
Last week I had someone get the information on my business ATM, and perform a fraudulent Western Union transfer that the WF fraud department contacted me on. I told them over the phone, as well with a banker it was fraud, and I needed my money back. I had to wait over 30 minutes to try to reach a phone banker. I finally was able to make an appointment to get to see a banker whom called the fraud dept for me.
They filed a claim that still has not been resolved, days later. With 49. in my account, I think it's time to get a more useful bank that is more responsive out of all the years of business. This has occurred in the past of my ATM cards with WF being intercepted and it always takes f- days to get my money back.
I'm still waiting for the fraud department to fix the problem, and have had not resolve yet. WT_ takes to long to stop a electronic transaction and deny the transfer or just stop the funds, HUH?
They seem to be easy marks and this has not been the first problem like this with their ATM cards as this has happened in the past. The police after filing a report echo my statement as well. WORTHLESS FRAUD DEPARTMENT.
I'm still on hold as I type this review. Time for another bank, as the years of thousands of dollars of my business has not been a top priority. WORTHLESS.”
“For quite some time I have been upset with banks in that ludicrous interest rates are being charged under the shelter of "fees". Yes, sure banks have to make there money; on the other hand they don't have to take a 1/4 of a check either (*Most of us, I assume, have been there); I mean, literally "How I am supposed to survive?", I'm thinking to myself & aloud on the phone with the WF representative. It is moments like the one where this man, a customer service agent presumably of Asian descent, said "Sir, we are going to go ahead and take care of the four overdraft charges totaling $160." that truly restore your faith in the world. I was so caught off guard I had forgotten to say thank you in action; I was thinking, man, that guy -- going off and making peoples days and what not. I imagine if thanks in person he'd say, "just doing my job." He made me feel valued as a customer, and on a more personal level, valued as a member of our community. I'm not sure he expected a thank you; nonetheless, thank you.*** That being said, providing customers with the option of "charge declined" as opposed to overdraft need be considered a financial right; e.g. on an upper bound this happening to an individual on multiple accounts due to week long deviations in account balances as far as reflecting accurate principal - they might just be in a pickle; and is this justified? In my case, yes as many times I have been provided leniency and intend to establish a savings balance for overdraft protect; should fees yet be associated with this, I almost with a surety will be finding a bank that ascertains the basic right of non-obligatory debt; i.e. fees wherein an individual's bank would realistically provide the customer the option of rejecting chargers on the basis of insufficient funds. I understand good intent. I do, I see that Wells Fargo cares about its customers, to the extent that they are willing to lose a customer in order that they without misdirection, guide their clientele to becoming financially responsible citizens. I always strive to see most definitively the positive motives behind any given choice.
Thanks for being a great bank, going on approximately 9 years now!
Thank you WF, thank you.
HessJ.”
“bought furniture w/ mor and Wells Fargo. Had a promo plan. Was never informed the end of promo is on my monthly bill. Paid acct every month through phone. Was never called, or sent separate mail or email stating promo times expiring. I find out a month after expiration. I say I'll pay in full but it's too late. We're in an age where everything has a reminder. To say that a 2 year monthly agreement will not have a small section that states "end of promo is" is stupid. No body scans their monthly bills they are meant to tell you what you owe and that's always been t. If there's something that will expire, reminders should be sent out. That's customer service. Not this unapologetic Bs your customer service reps try to sell me on. You don't care for the customer. You only hope they don't notice that small text so you can collect. That's why I will no longer work with you. Ive banked with multiple banks, and they all have sent reminders separately. Fix your flawed system”
