Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good support. Quick delivery”

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Posted 1 year ago

Thank you for your support!

Posted 1 year ago

“all received on time. shame thare are country restrictions.... but not RC faults...”

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Posted 1 year ago

Thanks for your 5-star rating, we appreciate customers like you

Posted 1 year ago

“Best of the best.”

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Posted 1 year ago

Thanks to our wonderful customers like you :)

Posted 1 year ago

“they sell proper stuff and send it with good packaging”

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Posted 1 year ago

Thank you very much, we will do our best to increase your hapiness up to a 5 star review :)

Posted 1 year ago

“Perfec delivery and quality”

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Posted 1 year ago

Our whole team thanks you !

Posted 1 year ago

“Great service, short time delivery, awesome”

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Posted 1 year ago

Thank you very much, appreciate it :)

Posted 1 year ago

“I see wrong billing and shipping address in order status. If i get update i will update review”

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Posted 1 year ago

Good day, Please note that the billing and shipping address should be the addresses you used while placing the orders. If there is any mistake, please be free to contact our CS via the contact form on the site or the chat and they will be able to help you. Kind regards

Posted 1 year ago

“OK pour moi, Livraison en 4 jours, bon produit. (1V)”

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Posted 1 year ago

Merci, nous sommes heureux que vous soyez heureux :)

Posted 1 year ago

“Not received Disappointed”

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Posted 1 year ago

Hello Hamid, We do not have any records that your parcels have not been delivered or that it needed to be reshipped. If you have chosen a tracked shipment and the parcel has not been received, you can contact our customer service and they will look into this and discuss a solution. Thanks.

Posted 1 year ago

“Punctual and very correct, good quality of the product purchased”

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Posted 1 year ago

Thank you very much, we appreciate this.

Posted 1 year ago

“Placed first order for a small dollar amount which I received. Then placed a larger order for a larger dollar amount and have not received order after 2 months. Have been emailing for several months now with no response, except the confirmation order email being sent to me which is useless. Very disappointed as communication has been very poor and I still don't have any answers as to what is going on??”

Helpful Report

Posted 1 year ago

Sorry to hear that you did not received your parcel yet. We have checked and we can see that there was an attempt to deliver the parcel but it failed as there was no answer at the door. We kindly request you to contact the courier to make an appointment to deliver the parcel, as they still have it in hand.

Posted 1 year ago

“Have been waiting for my order for another 8 months as of today. 8 months ago I sent you third email about an update when I ordered stuff from you. Tracked shipping which you never provided. You never sent it, you never replied. I’m willing to edit this review if you reach to me. 300EUR down the drain because of the lack of your communication. Let me remind you that was the time when you removed your online chat from your website so nobody can reach you and you didn’t respond for 3 months already. That order was made and paid 1 year ago….”

Helpful Report

Posted 1 year ago

Hello Jay, Sorry but for your order you have chosen the airmail, the untracked shipment option, which we never recommend as we clearly mention that it is an untracked, uninsured and risky shipping method. We always recommend to choose a tracked option, as we have a compensation scheme for tracked shipments. At the moment we shut down the chat for a while our customer service could still be reached via the contact from on our side. Please always be free to contact them again so we can see what we can do for you.

Posted 1 year ago

“Decent service, fast delivery”

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Posted 1 year ago

Thank you very much!

Posted 1 year ago

“Super Service! Goods was Always correct! Nothing to blame them. Insteed a big HALLELUJA to the brave fighters for a real free world, and Not one which is ober controllled where No one hast the right to live Like He wants ,aslong AS No other is harmed. Imean If i wants i can JUMP from the roof ,Run before a train , when you get what i mean In the USA an 18 Young get can get war guns which Harms and Kills very quick hundreds of innoceNt people and Childs , and that is legal and protektet by the ground laws. Enough now . C ontinue with your brave acts of bringing good experience to the ones which are able to be Not a Bad example for this . Never Stop ,keep on going the good ways”

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Posted 1 year ago

It makes us happy to see satisfied customers. We hope to see you back soon!

Posted 1 year ago

“Hi, i have order 3 times (2 of the times were through a friend account) all 3 times realchems has put the address wrong and iv had big headaches to try and retrieve the packages most recent order from 2 days ago which i made new account put postage address checked everything but on the email confirmation from https://tracking.postnl.nl/ the address is again wrong... i don't understand how this keeps happening iv emailed to find out why with no response so far from realchems im hoping realchems see this review and get in contact because they have great prices and products and i just want to receive my orders please”

Helpful Report

Posted 1 year ago

Please note that the address we provided to the courier is correct. The system of the courier requests us to fill in the number seperate from the street and therefore it might be displayed differently. This has nothing to do with Realchems. As far as we can see the parcels have been all delivered. We of course are sorry if it causes some inconvenience. We will double check next time if there is any way we can make the address more clear, by e.g. add an extra row.

Posted 1 year ago

“Not returning to support emails --They did respond, very professionally”

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Posted 1 year ago

Hello Marin, We are very sorry to hear that. I will contact our customer service immediately to check our system to see where it went wrong, as they always reply all tickets. Kind regards,

Posted 1 year ago

Thank you for your revised comment, we are very happy to hear that we have been able to sort the issue and make you happy as well :)

Posted 1 year ago

“They never confirmed the payment or sent the package. They don't reply any support or sales emails so it looks like I got scammed. It has been over a month now. Sad to see that the site that once worked went bust.”

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Posted 1 year ago

We are sorry to hear that you are not happy. Our customer service has worked on your ticket, but it seems you did not reach any answer. They will contact you again to resolve the issue.

Posted 1 year ago

“very good, good communication and shipment”

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Posted 1 year ago

Many thanks for your nice review!

Posted 1 year ago

“Never receive my package, and no news from the Realchems team. I think this site is a hoax.”

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Posted 1 year ago

Sorry to hear that you are not satisfied. Unfortunately I cannot find any order in our system which is linked to your mail. If you have chosen for a tracked shipment and the parcel did not arrive. Please contact our customer service and provide your order number, then they will be able to look into this. We have a compensation policy for tracked shipments.

Posted 1 year ago

“I never received my purchase and this is not the first time”

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Posted 1 year ago

Good day Laurent, we are sorry to hear that you are not satisfied. We can see that you have placed multiple orders in the past, if you have chosen for a tracked shipment then we alwasy compensate or re-ship if the shipment does not arrive.

Posted 1 year ago

Realchems is rated 4.2 based on 2,167 reviews