Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good , good quality”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Quick and good service.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Todo muy bien, los experimentos en laboratorio han sido satidfactorios. Por favor, elige el envío con rastreo, son unos pocos euros más perto te aseguras de que el paquete llegue a los pocos dias. Muy agradecido con esta empresa!!”

Helpful Report

Posted 2 years ago

Hi there, I'm really glad you are satisfied with our services. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“excellent delivery, excellent service.”

Helpful Report

Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! I'm really glad you are satisfied with our services! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“une premiere commande jamais arrivé, la 2e ils avaient recu le virement mais ne m'avais rien envoyer jusqu'a ce que je les contact et lorsque il me l'on finallement envoyer il 'y avais pas les bon produit dedans en gros pour 1 commande : 3 mois d'attente mini plus 2 paiement”

Helpful Report

Posted 2 years ago

Dear client, we appreciate your feedback! We're really sorry for the inconvenience! We do our best to provide a fast reply, but sometimes it may take 24-28 hours to get the request reviewed. Please, do not hesitate to contact us in case you received the wrong product. We are always ready to provide a fair solution in such cases. Please, be advised, that all payments should be processed automatically if you put your order number as a reference for your transaction. Otherwise, our system would be simply not able to identify your payment and process your order, so it may cause additional delays. You also mentioned that you didn't receive tour's first order. As far as I can see - your order was placed with Standard Airmail which takes 1-7 weeks to deliver. We wish we could speed up the delivery process or influence it in some way, however, we regret to inform you that it's out of our hands. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and on top of that, the current holiday season that caused a lot of unexpected delays. We always highly recommend our clients select only tracked and insured shipping methods like DHL or UPS. Please, be advised, that only these shipping methods are covered with 100% re-ship in case the package is lost or not delivered. However, we understand how frustrating this situation must be and we'd like to apologize on behalf of Post NL Airmail for the inconvenience that occurred. Your feedback is very important for us and we always trying to find an individual solution for our clients, so you can be sure that we definitely won't leave you empty-handed! Our upper manager has just contacted you again with the details and the solution. We're looking forward to your reply and hope to see you as our regular client in the future! Sincerely, RC Team Customer Support Team

Posted 2 years ago

“good products”

Helpful Report

Posted 2 years ago

Hi Massimo, Thank you very much for taking the time to share your experience! We are glad you are satisfied with the product! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Bon vendeur, assez rapide, pour la France, juste que pour certains produits, il faut se déplacer pour récupérer le ou les colis Sinon pas d'inquiétude, good chem😏”

Helpful Report

Posted 2 years ago

Hi Gérard, Thank you very much for taking the time to share your experience! We are glad you are satisfied with the product 😏 Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“🌬️ They are real and not fake as people think or write and they're 🤙 the best in this field among other online webstores ✅”

Helpful Report

Posted 2 years ago

Hi Hellmann, Thank you very much for taking the time to share your experience 😉 Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“They are quick, anonymous, products are well preserved and qualitatives. Thank you Realchems”

Helpful Report

Posted 2 years ago

Hi Jude, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services, we do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Been waiting for over a month now for my parcel which they have shipped.They told me they would make an enquiry because it hasnt shown any movement for 5 days they didnt and told me to contact them in 30 days again there not responcible for any issues regarding shipping but gladly take your money.Avoid these scammers they even offered a 5% discount on my next order as compensation.Looking like an exit scam.”

Helpful Report

Posted 2 years ago

Dear customer, thank you for reaching out! We appreciate your feedback! I have checked your conversation with our agent and I can see that you confirmed that your package had been seized. We're really sorry for the inconvenience! Our agent has just contacted you with the details. All Post NL Tracked orders are insured for 50%, however, it's not applicable for seized orders. Though we offer another solution for such cases since we never leave our clients empty-handed. Sincerely, RC Team Customer Support Team

Posted 2 years ago

“My order went back to the sender. More than a month after I made it, with a DHL option… I am still waiting. Bad luck?”

Helpful Report

Posted 2 years ago

Hello Thomas, We're really sorry that you have any issues with your delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“thank you very much”

Helpful Report

Posted 2 years ago

Hi there, Thank you very much for taking the time to highly appreciate our work! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“I'm happy with Realchems but I still haven't received my order n° 2000016155 Why not?? Thank you”

Helpful Report

Posted 2 years ago

Good day, Christophe! Thank you for your great feedback! I have followed up on your order and as far as I can see - it was re-shipped and received successfully. We hope to see you as our regular client and appreciate that you chose us :) Sincerely, RC Team

Posted 2 years ago

“I wish they could be more explaining about how to use the substances ,I guess you don't want to get into legal problems ,but at the end of the day the people who ,let say ," experiment" with it ,is the only one responsable ,so I don't understand the secrecy sometimes.”

Helpful Report

Posted 2 years ago

Hi David we do in fact sell all the products for research purposes only. However, you can always find interesting info about chemicals in our blogs (https://realchems.net/blog), or by researching it in online communities. Unfortunately, we cannot physically provide all the information there is, about each chemical, as the field of research is Really wide. Hopefully, you can find the needed information online or by conducting tests yourself, Please take care, RC Team

Posted 2 years ago

“Goodjobs!”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Productos de buena calidad, recomiendo.”

Helpful Report

Posted 2 years ago

“The order realized fastly and properly.”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the delivery dates! Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Good quality product and fast delivery”

Helpful Report

Posted 2 years ago

Hi Alexis, Thank you very much for taking the time to share your experience! We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“I was pleasantly surprised it came in 5 days and it was perfect quality.”

Helpful Report

Posted 2 years ago

Hi Patrik, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Good service, good product Thank you”

Helpful Report

Posted 2 years ago

Hi Benjamin, We are glad you are satisfied with the product and service. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews