Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional services, great products, research is very safe and predictable.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services and product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“All was perfect. Very precise packaging, fast shiping. Absolutely satisfied.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services, we do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Not received the order”

Helpful Report

Posted 2 years ago

Hello Pierre, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Correct!!!”

Helpful Report

Posted 2 years ago

Hi István, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“well managed service , fast solutions quick reaction.”

Helpful Report

Posted 2 years ago

Hi Al-Zankawi, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Never received the order.”

Helpful Report

Posted 2 years ago

Hello Jakub, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Hi, 2 out of 3 of my last orders did not arrive, the two orders not to arrive were 150mcg blotter art and the one that arrived was 100mcg blotters. Does this mean RC ran out of the product that didn’t arrive? Anyhow it would be good to have some kind of refund or something… Thank you, Erwan”

Helpful Report

Posted 2 years ago

Hello Erwan, We're really sorry that you have any issues with your order. We'll definitely raise this question with our backing team. Please, do not hesitate to contact us in case you find out that some of the product is missing from your order. We will definitely re-ship it or issue a refund if it's out of stock. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Serious Shop with good stuff”

Helpful Report

Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Je recommande !”

Helpful Report

Posted 2 years ago

Hi Châu, Thank you very much for taking the time to rate our work! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Good products for a reasonable price and good communication.Eaven the chat helped to resolve problems or questions”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality and service! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. And special thanks from the Support Team! We do work from 8 am to 11 pm CET every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“No problems, got my order in time and good product.”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“incredible products amazing progress”

Helpful Report

Posted 2 years ago

Hi Gabriel, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our products. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Goods have not been delivered.”

Helpful Report

Posted 2 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“After waiting for over 1 month due to what they said postnl delays.I got this reply yesterday that it could take up to 2 months.Dont contact us until then.Before that they said they will make an enquiry because it hasnt made any movement for 5 days.Avoid at all costs not worth the stress and the way they treat there costumers.”

Helpful Report

Posted 2 years ago

Hi there, We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 2 years ago

“Products are ok but 2 times not received by airmail and with the last order by DHL, 5g of 3-MMA ordered and paid but only 3g in the bag... So not very happy about that !”

Helpful Report

Posted 2 years ago

Hi Jean, We're really sorry that you have any issues with your order. We'll definitely raise this question with our packing team. Please, do not hesitate to contact us in case you find out that some of the product is missing from your order. We will definitely re-ship it or issue a refund if it's out of stock. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“Quickly tracked smoothly by DHL. I am satisfied.”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the delivery dates! Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“After 2 months I have received nothing”

Helpful Report

Posted 2 years ago

Hi Almudena, We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 2 years ago

“did not recieve”

Helpful Report

Posted 2 years ago

“Placed an order 2 weeks ago using registered post.Costumer service told me that post nl are having problems and it could take another 7 weeks for it to arrive i asked for a refund they refused.But offered me a 5% discount on my next order for compensation they expect me to make another order.Costumer service is a arrogant idiot probably sniffin all the 3-mmc,.Not recomended as they blame the shipping company for all the problems delays.Waste of time and space avoid at all cost”

Helpful Report

Posted 2 years ago

“I order 17 days ago. They sent me DHL labels 4 times but don’t deliver the stuffs. So I don’t recommend. I lost my money.”

Helpful Report

Posted 2 years ago

Good day, Rafael! We appreciate your feedback! Unfortunately, we had some difficulties with DHL recently, though I have followed up on your order and as far as I can see - your order was delivered succesuly. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews