Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't reservv my order Soon 2022 To late late come on please”

Helpful Report

Posted 3 years ago

Good day sir! Thanks for reaching out! We appreciate your feedback! We understand you completely and understand how this situation may be frustrating for you. Please accept our sincere apologies for this. We truly wish we could speed up the delivery process, however, to our regret, we have no control over the shipping companies. We shipped your order on the 1st of December, and Standard Airmail delivery usually takes 1-7 weeks. Please, be advised, that Regular Airmail takes the longest among all other shipping options - and we warned you about this on the website. Please kindly allow some more time for the package to be delivered. In case the order is still not with you within the mentioned period, you can freely let us know and we will definitely offer you a solution. We appreciate your patience and hope for your understanding. Sincerely, RealChems Team

Posted 3 years ago

“Top customer service and delivery”

Helpful Report

Posted 3 years ago

Thank you so much for giving us such a rating! We are very grateful!

Posted 2 years ago

“26 days after my purchase I still haven't received my package...??!!”

Helpful Report

Posted 3 years ago

Hello Stephane, Thank you for your feedback! We are really sorry your package is still not with you and please take our sincere apologies for the inconvenience. As far as I can see you chose Standard Airmail UNTRACKED and UNINSURED shipping method. This option usually takes the biggest amount of time for delivery (1-7 weeks) and we did clearly state this on our website. Please, no worries, the order should arrive within this period of time. Therefore, we are just kindly asking you to allow a bit more time for the order to be delivered since there were a lot of days off due to the Christmas and New Year celebrations. You are always welcome to contact us directly via the form on our website: https://realchems.com/contact-us, once the allotted time pass. Our customer support is really fast and friendly and will be always happy to advise you and take all measures needed to leave you satisfied. We're looking forward to your reply! Sincerely, Realchems Customer Support

Posted 3 years ago

“Much much happy with RC. Wish you all merry xmas and a happy new year :')”

Helpful Report

Posted 3 years ago

Thank you for the positive feedback!

Posted 2 years ago

“Rien a redire sur ce site toutes les commandes passées ont été reçu via Dpd bien sûr. Avant je me faisais livrer par courrier normal et je me suis aperçu qu’on me voler toutes les enveloppes venant des pay bas . Mais depuis Dpd 100% des commandes reçu. Je recommande.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We appreciate your commentaries!

Posted 2 years ago

“Very good stuff,very fast to arrive”

Helpful Report

Posted 3 years ago

We are glad you are satisfied with the product quality and delivery dates! Thank you for the review, and hope to see you as our repeat customer in the future :)

Posted 2 years ago

“nice'n'eazy”

Helpful Report

Posted 3 years ago

Thank you! We appreciate the high rating given to our store!

Posted 2 years ago

“Unfortunately, I have not received my order or had a response to my request for a tracking update.”

Helpful Report

Posted 3 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“it's been a month since im waiting for my package and im not sure if it will arrive.”

Helpful Report

Posted 3 years ago

Hi Santos, Thanks for reaching out! We appreciate your feedback! We're really sorry that your package doesn't make it to you. As far as I can see your order was shipped on the 25th of November. Please, be advised, that Regular Airmail takes the longest among all other shipping options - typically it's 1-7 weeks. You should receive the package within this time. Regular airmail is a bit overloaded due to the upcoming holiday. I wish we could speed it up - but it's beyond our control, unfortunately. Please, do not hesitate to contact us via e-mail or online chat, once the allotted time pass. We'll do our best to leave you satisfied! We value all of our customers and appreciate hearing how we can improve and better support you in the future. Best regards, Customer Support Team

Posted 3 years ago

“Safe and nice people !”

Helpful Report

Posted 3 years ago

We appreciate you sharing your experience. Thanks for the feedback!

Posted 2 years ago

“Good and fast”

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Posted 3 years ago

We are glad you are satisfied with the product quality and delivery dates! Thank you for the review, and hope to see you as our repeat customer in the future :)

Posted 2 years ago

“Perfect delivery (1 day later then foreseen) and quality.”

Helpful Report

Posted 3 years ago

We are glad you are satisfied with the product quality and delivery dates! Thank you for the review, and hope to see you as our repeat customer in the future :)

Posted 2 years ago

“Excellent. Très vite.”

Helpful Report

Posted 3 years ago

Thank you for your positive feedback! We are very thankful!

Posted 2 years ago

“Awesome quality Even better customer service”

Helpful Report

Posted 3 years ago

We are glad you are satisfied with the product quality! Thanks for taking the time to share your experience with RealChems! Special thanks from the Support Team! We work from 8 am to 11 pm every day to be there for our customers and answer any questions promptly :)

Posted 2 years ago

“Good products but after having 100 euros of product seized for no reason whatsoever, and nothing you can do to rectify the situation , I'll never use real Chems again. 25% off isn't gonna cut it.”

Helpful Report

Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Unfortunately, if you still didn't receive your order it may be considered lost, but we never leave our clients empty-handed and are always ready to provide a fair solution. Our manager will contact you with the details right away. Sincerely, RC Team

Posted 2 years ago

“Very good service, no source of disappointment after several orders.”

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Posted 3 years ago

Thanks for taking the time to share your experience with RealChems! We are glad to acknowledge you have been satisfied with our services

Posted 2 years ago

“Quick delivery (DPD), top quality products for research. Great customer service. Always make sure to follow all safety rules before your research!”

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Posted 3 years ago

We are glad you are satisfied with the product quality and delivery dates! Thank you for the review, and hope to see you as our repeat customer in the future :)

Posted 2 years ago

“I would suggest choosing tracked shipping to make sure you have higher chances of receiving the package . Other than that A+”

Helpful Report

Posted 3 years ago

Thank you so much for the positive feedback!

Posted 2 years ago

“Item came in 2 weeks in a proper packing.”

Helpful Report

Posted 3 years ago

We are glad you are satisfied with the delivery dates! We do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Thank you for the review, and hope to see you as our repeat customer in the future :)

Posted 2 years ago

“100% recomended”

Helpful Report

Posted 3 years ago

Thanks for taking the time to share your experience with RealChems! We are glad to acknowledge you have been satisfied with our services

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews