Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,167 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problème de transport sur les deux dernières commandes et ça continue”

Helpful Report

Posted 2 years ago

Good day, Gu Ve! We appreciate your feedback! We're really sorry that you faced any issues with the shipping company. We always do our best to resolve such issues, however, sometimes it may be out of our control and should be dealt with directly with the shipping carrier. Though, we never leave our clients empty-handed and always do all necessary from our side. I have sent your request to our shipping team, so they could follow up on your order and get more information. Our support agent will contact you shortly with the details. Sincerely, RC Team

Posted 2 years ago

“Best shop, fast shopping. Anything you want.”

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Posted 2 years ago

Thanks man!

Posted 2 years ago

“Quality tends to vary, for which I blame wholesale suppliers. Customer service is prompt and professional. My main gripe is that Shipping can be a black hole. Packages given to Post NL can sit with them for WEEKS without moving at all - and some never do move. This is COMPLETELY the fault of PostNL, and should not be held against RealChems, which is at least willing to work with you to address problems with that shipper, as was done in my case. This is an "edit" of my earlier review, which I am making after the Company responded here, and to me personally by email. RealChems and I worked together over the course of some weeks to identify the problems with my orders. Because I am a frequent customer, this caused extra trouble for the customer service folks as new orders appeared in the que, but they remained cheerful and upbeat - despite some setbacks and mixed communications. Staff took some of my email correcting a couple of things that got away from us with good cheer, and no resentment or justifications. IMO, some of that was complicated by initially having several CS folks attempt to help me, rather than just assigning the case to one person, who should have then seen it through to the end. It seems like this is indeed what happened towards the latter part of the resolutions phase (thanks, Daniel!) Anyway, my verdict is that most of the delivery delays and other problems, and particularly tracking issues, are being caused not by RealChems, but by PostNL - which sucks in every way imaginable, and I hope I can find a place to leave them the review they truly deserve. After our marathon efforts to get information and to resolve my order issues, RealChems valiantly provided me full compensation for my (multiple!) orders lost by PostNL, and a store credit in consideration of my inconvenience. I am humbled and grateful for the good service I received, and for the fact that the upper management even became involved to help me. I do hope that steps will be taken by RealChems to protect itself by further holding PostNL accountable for errors and loss, and to prevent such things in the first place by more vigorous and frequent tracking that is also transparent to the customers. In consideration of the above, I am re-rating RealChems from 3, to 5 stars.”

Helpful Report

Posted 2 years ago

Hey Kimberly! First of all, thank you for your honest review here online. We really appreciate that! If you don't mind me asking: did you choose a tracked PostNL shipment or just regular airmail? If you chose a tracked shipment, then you are absolutely right! In that case it is 100% our responsibility to take and i'm really sorry if the Realchems employee you spoke to for some reason failed to do that, going against our own strict company policies. In that case I would sure love to hear from you what we can do to make this right! However, in case you chose an untracked shipment (regular airmail), that does make it a bit of a different story. The second that package leaves our warehouse, we have no control over it anymore whatsoever. We cannot track where the package is, what happened to it or if it was in fact delivered. Choosing airmail (we always advice tracked shipments!) does in fact makes the package your own responsibility, but even in that case our customer support agency usually has the courtesy to contact PostNL for you, to see if they perhaps have the package somewhere. We certainly should have done that, if in fact you chose airmail. Could you please let me know what exactly happened here? We would the opportunity to make this right.

Posted 2 years ago

“Fast shipping and good products , would recommend .👌🏻”

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Posted 2 years ago

TY!

Posted 2 years ago

“Vini, vidi, vinci”

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Posted 2 years ago

That's right...Thank you!

Posted 2 years ago

“Prodotto sempre uguale”

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Posted 2 years ago

Hi Simone, thanks for the review! Glad to hear you are coming back to us! I hope it is the beginning of our long and exciting relationship:) RC Team

Posted 2 years ago

“Great for researching. It can change the world”

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Posted 2 years ago

Spread the word! Thank you for your review.

Posted 2 years ago

“no complaints”

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Posted 2 years ago

And we can't complain about this review either! :-) Thank you!

Posted 2 years ago

“Best shop And by far THE best customer service I ever experienced!”

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Posted 2 years ago

That's awesome! Means a lot to us. It really does. Thanks!

Posted 2 years ago

“Top notch customer service,they always reply and are dedicated to their customers. Merchandise is 10/10,by far the best rc vendor out there!”

Helpful Report

Posted 2 years ago

Hi, Thank you very much for taking the time to share your experience! We do work from 8am to 11pm every day since it is very important for us to be there for our clients and answer any questions in a timely manner:) And we are happy that our clients like RealChems merchandise, there's more in the future!:) RC Team

Posted 2 years ago

“Best Research chemicals in all europe”

Helpful Report

Posted 2 years ago

Hi, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request, Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“After a long and exhaustive search to compile a list of research chemical companies, I settled on Realchems.net. All the orders arrived without problems, but in the last one, I noticed that for a long time the shipping process did not show any progress. So I got in touch with Realchems and in a few minutes they replied that they would do the necessary checks. They processed the incident satisfactorily, keeping me informed of the process and in a reasonably short time I received the order. I congratulate Realchems for its excellent customer service, its correct and satisfactory resolution of incidents, and for the quality of its products and services. Best regards. ######## Después de una larga y exhaustiva búsqueda para compilar una lista de compañías de investigación química, me decidí por Realchems.net. Todos los pedidos llegaron sin problemas, pero en el último, noté que durante un tiempo excesivo el proceso de envío no mostraba ningún avance. Así que me puse en contacto con Realchems y en unos minutos me respondieron que harían las comprobaciones necesarias. Tramitaron la incidencia de forma satisfactoria manteniéndome informado del proceso y en un tiempo razonablemente corto recibí el pedido. Felicito a Realchems por su excelente servicio al cliente, su correcta y satisfactoria resolución de incidencias, y por la calidad de sus productos y servicios. Saludos.”

Helpful Report

Posted 2 years ago

Hi Fernando, Thank you very much for the detailed review We are actually inspired to provide our clients with the best products, shipping, and support. Some delays with shipping carriers may occur, but if you choose DHL or UPS we would always offer a reshipment for the lost order. So we are glad that you have received the products and everything is good:) Hope to see you again in the future! Have a great day! RC Team

Posted 2 years ago

“fast shipment to France (~5 days), good quality, thank you”

Helpful Report

Posted 2 years ago

Hi, thanks for the review! We are inspired to provide the best overall service, in everything, product quality, shipping, and support. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and usually take less than 1 week within the EU. RC Team

Posted 2 years ago

“Great professionist”

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Posted 2 years ago

Hi, thanks for the review! Glad to hear you are coming back to us! I hope it is the beginning of our long and exciting relationship:) RC Team

Posted 2 years ago

“I NEVER RECEIVED WHAT I ORDERED”

Helpful Report

Posted 2 years ago

Hello Dear Client, We're really sorry that you have any issues with your order or delivery. I have forwarded your request to our support team, so they could follow up on your order and get any updates. Our agent will get back to you with the details and solution shortly. We never leave our clients empty-handed and always do our best to resolve any issues that may occur. We appreciate your patience and understanding! Sincerely, RC Team

Posted 2 years ago

“EDIT : I Think they started scamming people, I've made an order on the date 17/07/22 after 2 reship the package hasn't arrived yet, only promises no facts. Now I have to wait 10 days to be "checked" with DHL. Shame. I've made more than 14 orders in past with them and NOW they have started scamming people? Dumb move, this is my last order with them, i'm DONE. Also by looking at other reviews I'm not the only one. IF and i say IF i will receive my package i will change my review.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your feedback and the time to share your experience with RealChems! I'm really glad you are satisfied with our services, we do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) Sincerely, RC Team

Posted 2 years ago

“Real good products, fast delivery and a very helpful customer service!”

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Posted 2 years ago

Thanks for your feedback! Our products are actually Real, and so is our shipping and customer service:) Hope to see you again soon, Have a nice day, RC team

Posted 2 years ago

“Great service overall. Order shipped the same day and arrived at my door the next day. Quality was top as always. Very happy with this order. Never had any issues in the past, will continue using them and can recommend them to others. Thanks! 👍”

Helpful Report

Posted 2 years ago

Hi, We are glad you received your order the next day and satisfied with everything:) Some orders are actually delivered within just a few days, for fast and insured delivery it is important to choose UPS or DHL shipping options. Thanks for sharing your experience, Have a great day! RC Team

Posted 2 years ago

“RealChems, your operation is hot, and the things you do make me want to touch myself, and your chemicals are Way Out and your principles as a business operation are right on the spot and just make me so hot so look yall guys and gals, all I gotta say is that YES and you better keep on chemicaling like all u crazy psychonauticauull europeans is because if not—if NOT—THEN I WILL NOT FRENCH KISS EVERY PART OF UR WEBSITE. And u dont want that. So keep on selling these chemicals for research and everything will be A-O-K. Now lick me”

Helpful Report

Posted 2 years ago

Exacly what did we sell you? :-) Thanks for your review, Mark! Certainly put a smile to our face. RC Team

Posted 2 years ago

“I came across this site by chance and I have already bought 3 times and I am very happy. It is better to order by mail for sure. Good products”

Helpful Report

Posted 2 years ago

Hi, really glad that you are happy after your 3 orders! If there's something we could do to make your experience worth 5 stars please get back to us:) Hope to see you again soon! RC team

Posted 2 years ago

Realchems is rated 4.2 based on 2,167 reviews