Realchems Reviews

Name: Realchems
Rating: 4.18

4.2 Rating 2,169 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish i could give more stars, the product landed but the feedback was atrocious the whole time, delivering a bunch of excuses to buy some time instead of being honest from the start. I'll do another order to them and if they improve i will switch my score.”

Helpful Report

Posted 2 years ago

Good day, Christian! Thank you for sharing your feedback! Please, accept our apologies for the issues you faced with our service! We always do our best to provide the most friendly and efficient customer support. We will definitely raise the question of customer service quality with our team. Meanwhile, I have forwarded your request to our upper authority and our agent will get back to you shortly with the details. We always pay attention to our clients' feedback and are ready to fix our mistakes and improve. We would be really happy f you could give us another chance to prove that we're a reliable and trustworthy company! Sincerely, RC Team

Posted 2 years ago

“Very good communication”

Helpful Report

Posted 2 years ago

Hi David Antonucci, I'm really glad you are satisfied with our services. We do work from 8 am to 11 pm CET every day since it is very important for us to be there for our customers and answer any questions in a timely manner:) Have a great day, RC Team

Posted 2 years ago

“The products arrived in 2ish weeks and they all were super high quality :))))”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Fast deliver, secret package, everything's good”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services, we do take packaging seriously as we need to keep the products in perfect shape & quality for our clients. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“I have placed many orders with Realchems and can say nothing bad about them. Customer service is excellent, usually they wrote back in under 5min. Packages came very fast too, never waited more than 10 days. 10/10 vendor.”

Helpful Report

Posted 2 years ago

Hi Jan Sullivan, We are glad you are satisfied with the service and delivery dates! Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Wasn't sure at first as I had read good and bad reports about these guys but I must say they are great, i found the honest reliable and they have great quality stuff. Thanks guys”

Helpful Report

Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Haven't received it yet. Been around 4 weeks so I'm still waiting.”

Helpful Report

Posted 2 years ago

Hi Caleb, We appreciate your feedback! We're sorry to hear that you faced a delay with your order delivery. Unfortunately, a lot of factors may affect delivery timeframes, such as weather conditions, warehouse maintenance, transit delays, and COVID factors. Our shipping team always takes care of dispatch time and tries to ship all orders in a timely manner. However, shipping companies are not immune from delays, and to our regret, it may happen sometimes. We really appreciate that you raised this question and shared your feedback with us. I have forwarded this to our shipping team and our agent will get back to you shortly with a solution. Sincerely, RC Team

Posted 2 years ago

“Setbacks occur and on vacation dates they interfere more or less directly in the normal development of work activities, affecting the end customer. After being affected by these unforeseen events, I reported the incident to Realchems who responded quickly and after a few days they solved the problem by sending me the order along with an additional free-gift and two discount codes. I want to congratulate the Realchems.net team for the classification and information of their high quality products, their efficient incident management and excellent customer service. 😉👍🥇”

Helpful Report

Posted 2 years ago

Hi Fernando, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Very good service, although it was a little bit complicated to have an answer regarding the delivery delay.”

Helpful Report

Posted 2 years ago

Hi Agnes Libessart, I'm really glad you are satisfied with our services. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Five stars”

Helpful Report

Posted 2 years ago

Hi Olimpio Gorjao, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Always great service and quality of goods. Tracked shipping takes about a week to Czech.”

Helpful Report

Posted 2 years ago

Hi there, We are glad you are satisfied with the product quality. We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Great products, and decent delivery time.”

Helpful Report

Posted 2 years ago

“Rapidisimo y muy bien.”

Helpful Report

Posted 2 years ago

Hi there, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Very good product, and the delivry is so fast !”

Helpful Report

Posted 2 years ago

Hi Amanda Da silva, We are glad you are satisfied with the product quality and delivery dates! We put tremendous attention to the quality of our products. All batches are lab-tested, and HNMR results are available per request. Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Shipped very fast.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! Delivery dates are highly dependent on the shipping method, so we always encourage customers to choose DHL or UPS, which are insured and generally take less than 1-2 weeks within the EU. Thank you for the review, and hope to see you as our repeat customer in the future:) RC Team

Posted 2 years ago

“Plusieurs commande chez eux, 0 problème. Site sympa Je recommande”

Helpful Report

Posted 2 years ago

Hi Guillaume Bornarel, Glad to hear you are coming back to us! I hope it is the beginning of our long and exciting relationship:) RC Team

Posted 2 years ago

“IT take's over a month too get my Monny Back an over 20 e Mail a Lot live time vor nothing what can Help too make my brain better.”

Helpful Report

Posted 2 years ago

Good day, Daniel! Thank you for sharing your feedback! Please, accept our apologies for the issues you faced with our service! We always do our best to provide the most friendly and efficient customer support. However, some human factors may play a role that may cause some delays or errors during the ordering process. We will definitely raise the question of customer service quality with our team. Meanwhile, I have forwarded your request to our upper authority and our agent will get back to you shortly with the details. We always pay attention to our clients' feedback and are ready to fix our mistakes and improve. We would be really happy f you could give us another chance to prove that we're a reliable and trustworthy company! Sincerely, RC Team

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

Hi Volodymyr, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“excellect service”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your experience with RealChems! I'm really glad you are satisfied with our services. Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

“Goede service, alles ok!”

Helpful Report

Posted 2 years ago

Hi Adrian, Thank you very much for taking the time to share your experience! Hope to you see soon at RealChems.net:) RC Team

Posted 2 years ago

Realchems is rated 4.2 based on 2,169 reviews