“One of my jars broke in a recent order. Not only did the replace it, but they included it in my other order and expedited shipping. All of that, without even being asked. Great company, great products!”
“The unit broke almost immediately. The heat generated by the small metal tip doesn’t allow for any use of the features it was bought for. I was given a base unit from a friend and it worked better than the premium unit i purchased. The concept behind this is stellar, just need a better execution. Tip; use a metal sleeve cases in thin wood instead of threading the wood. This is going to be a point of failure every time. Will continue to use the stock piece that doesn’t thread out, as it’s uncomplicated and steadfast.”
“As a wood product you have certain expectations. 100% met them all, by far. Magnets aren't over done. Lids meet perfectly. Tools & Lids attracted perfectly, just like I wanted. You guys need more advertising! 2nd time buying and I'll be back!”
“both my husband and i had to buy new mouthpieces because ours were cracked. my husband's new one is already cracked again. we've decided it's the heat when being used. a design that could need a little improvement.”
