Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our pets driver Rudy was kind and amazing to our fur Baby! ❤️”

Helpful Report

(Rudy Ceballos) - Posted 2 years ago

“Leslie was very communicative on keeping us updated with our fur baby’s arrival.”

Helpful Report

(Leslie Rowen) - Posted 2 years ago

“Very smooth and easy process! Employees were helpful and professional. My puppy was handled with care as if it were their own. Thank you for delivering my new best friend/family member”

Helpful Report

(Aaron Sanford) - Posted 2 years ago

“Awesome service, our new baby arrived safe and secure and Kate call as awesome! Thank you!”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“Jaso arrived early, was very helpful and knowledgeable.”

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(Josh Prezgay) - Posted 2 years ago

“Great communication. Driver was very nice. Our new puppy arrived in great condition! Very pleased!”

Helpful Report

(Tyler McGrew) - Posted 2 years ago

“Aaron did a fantastic job with caring for Marley.”

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(Aaron Sanford) - Posted 2 years ago

“Manny kept me aware of his timing when he was late; no fault of his own. Hand-off was quick and easy.”

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(Manny Arellano) - Posted 2 years ago

“They were on time and had very friendly people. Those folks added to the pleasure of receiving a new puppy.”

Starwood Pet Travel 5 star review on 26th May 2022

Helpful Report

(Joe Lokken) - Posted 2 years ago

“My pet courier did a great job. He called me when he departed fir Raleigh with an ETA. He arrived right when expected too. Very friendly & thoughtful guy indeed. He was even willing to snap a couple of pics for me with my phone. I've included 1 below.”

Helpful Report

(Michael Roper) - Posted 2 years ago

“Israel was a great pet cab driver. He delivered our puppy, Olive (Yetta) on time, clean and happy. He was caring and clearly a dog lover. Thank you so much!”

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(Israel Soto) - Posted 2 years ago

“just a added expense for a 2nd middle "person". better and cheaper shipping the dog with an airline.”

Helpful Report

(Stefanie Knapp) - Posted 2 years ago

“Adrian delivered the puppy on the early end of the promised time window and called me to let me know he was on the way, he was friendly and caring and seems like the puppy had a pretty good trip. We are so super happy to have him, thanks for bringing him to us safely and with as little stress as possible.”

Helpful Report

(Adrian Knapp) - Posted 2 years ago

“Driver was courteous & fast. He made the handoff as simple as possible. We genuinely appreciate the care he took in getting our new pet to us safely. Thank you Adrian!”

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(Adrian Knapp) - Posted 2 years ago

“He was pleasant and on time. Also, I noticed he was very friendly to the other pets in carriers. He was talking to them and tried to comfort them as I walked away from his car with my puppy!”

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(Israel Soto) - Posted 2 years ago

“Katie was amazing. She kept me updated my leaving me voice mails and letting me know where they were in their journey. She also sent pics along the way.”

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(Kate Pehlivanov) - Posted 2 years ago

“The car was clean n roomy. The driver/transporters were Very polite and thorough.”

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(Genesis Rosado) - Posted 2 years ago

“Great service and people. Very kind and so caring for my little puppy.”

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(Amanda Lugo) - Posted 2 years ago

“Had no idea how to get to my residence and delayed delivery by 45 mi s with me on the line guiding her”

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(Amanda Lugo) - Posted 2 years ago

“The service was great!”

Helpful Report

(Amanda Lugo) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews