Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Puppy arrived safely. The person who delivered was very professional and courteous.”

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Posted 3 years ago

“your people were great and were here earlier than scheduled”

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Posted 3 years ago

“Excellent, smooth transition. My puppy arrived happy and ready to play.”

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Posted 3 years ago

“Patricia was friendly and helped us coax little Lizzie out of the travel kennel. She even took a picture of our family meeting its newest member. Thank you, Anne”

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Posted 3 years ago

“Rick was very courteous and helpful. Service was excellent.”

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Posted 3 years ago

“Very good experience. On time, very friendly driver. 5 out of 5 stars”

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Posted 3 years ago

“Gary was great throughout. His superb communication made it easy to coordinate. We are grateful and our pup arrived calm and happy from a peaceful ride. Thanks Gary!”

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Posted 3 years ago

“Excellent! Kept me informed along the way. Was very friendly in handling my new puppy!”

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Posted 3 years ago

“True pet lovers. Awesome job!”

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Posted 3 years ago

“Very kind”

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Posted 3 years ago

“So happy with the service. Seamless and most important my puppy arrived happy not nervous or sad.”

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Posted 3 years ago

“Tracey was great!”

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Posted 3 years ago

“Attendant was terrific in communication and delivery We are so happy to have our puppy home”

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Posted 3 years ago

“Neil was great. On time , very professional and seem to love pets.”

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Posted 3 years ago

“The driver has full-on love for pets in general. imho a key feature for anyone working in your company”

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Posted 3 years ago

“Prompt courteous and kind. You really have such wonderful employees working there. Impressed, speaks a lot about the company culture and management.”

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Posted 3 years ago

“Great communication on the timing of delivery and very prompt.”

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Posted 3 years ago

“I received a call the day before to let me know my time window. Ray called me right before to let me know he was on his way. Ray showed up on time right at the beginning of my window. My puppy was in good spirits upon arrival!”

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Posted 3 years ago

“We were so please with the communication with Pet Cab and just how we knew exactly when to expect our new fur baby to be here. He was placed in a larger crate for his ride, for his comfort. We are so grateful for having such a kind person to deliver our Dallas to us. Thank you! Randy and Faye H”

Starwood Pet Travel 5 star review on 9th March 2021

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Posted 3 years ago

“The driver was very kind and personable. My girls were so excited to receive their new puppy and he treated my kids as they were his own. He even helped take the pup out of his crate and handed it to them personally. He cleaned up an accident our pup had in his crate which was very kind and thoughtful. Peeked inside the van, very clean and organized.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews