Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Danny was fantastic and our new fur baby, Colin, arrived super happy.”

Helpful Report

(Daniel Merlos) - Posted 2 years ago

“The driver was very nice”

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(Jeary Beaudette) - Posted 2 years ago

“I was so impressed with my puppy’s delivery! I received a confirmation call with a 3 hour time window, a call when she was 30 minutes away & a call when the currier was outside. He was calm & so was my puppy! I was so worried about her travels but she arrived safely, on time & I am so grateful!”

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(Anthony Graci) - Posted 2 years ago

“Very good experience. Tracy was kind and thorough. She kept me up to date with time windows and departure and when I had a question, she made sure she was in a safe place to respond to my questions which told me she won't text and drive. I really appreciated her service threw my pet cab. She was also very informative and cared for my puppy juniper very very well. Thank you Tracy and my pet cab foe your great service.”

Starwood Pet Travel 5 star review on 11th March 2022

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(Traci Brearly) - Posted 2 years ago

“Our driver was very nice and the puppy was happy!”

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(Rudy Ceballos) - Posted 2 years ago

“The service was wonderful! Henry was a pleasure to work with to organize delivery of our sweet puppy!”

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(Henry) - Posted 2 years ago

“Everything was good except for one thing. Our puppy was delivered in a carrier that looked like it had been through a lot of banging around. It is broken and cannot be used again. I’m wondering was this little 2 pound puppy in it at the time it was damaged Or was she shipped in the cargo area. The last time we had a puppy delivered she came in a beautiful travel airplane approved carrier. I am shocked over this.”

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(Josh Prezgay) - Posted 2 years ago

“Great communication, timely delivery, and very polite driver.”

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(Rebekah) - Posted 2 years ago

“My Pet Cab was great! Dawn was just the best.”

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(Dawn Wickman) - Posted 2 years ago

“My pet came in early! Thanks to Pet cab. Puppy came in good shape and documents intact! Good job!!🙏🏼”

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(AJ Santamaria) - Posted 2 years ago

“I was very pleased with the service. Dawn, the driver was friendly as well as helpful and knowledgeable.”

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(Dawn Wickman) - Posted 2 years ago

“Traci did an absolutely fantastic job of contacting me and getting my new puppy to me in record time!”

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(Traci Brearley) - Posted 2 years ago

“I was very concerned about my little puppy Willow traveling an hour & half to my house after flying. Willow’s driver Rick was great! He called to inform me of Willow’s estimated time of arrival to his new home & was right on target. He took Willow out of the crate & carried him in to my house. I had the Nutrical ready but it was not needed as Willow was full of energy. Thank you Rick & Pet Cab for a safe delivery of my precious puppy! ⭐️⭐️⭐️⭐️⭐️”

Starwood Pet Travel 5 star review on 7th March 2022

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(Rick McCarthy) - Posted 2 years ago

“Amazing service thank you so much for delivering my new bundle of Joy”

Starwood Pet Travel 5 star review on 6th March 2022

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(Daryl Specter) - Posted 2 years ago

“I was very impressed with my driver and kindness professionalism.”

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(Traci Brearley) - Posted 2 years ago

“The driver (Jamie) was wonderful. She communicated her estimated arrival time, was easy to deal with and seemed to genuinely care for the pets she was delivering. This was a great experience!”

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(Jamie Reyes) - Posted 2 years ago

“I was running a little late in receiving Airis as I was at work when she arrived. The driver was very nice and was pleasant and waited patiently with the air conditioning running and ice in her water on a very warm day. I was very appreciative.”

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(Nick Knecht) - Posted 2 years ago

“Patricia was friendly and kept us informed throughout the transport process. Excellent experience!”

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(Patricia Pera) - Posted 2 years ago

“Called me when within an hour of arrival. Very pleasant and proffesional”

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(Valerie Foster) - Posted 2 years ago

“Puppy arrived as expected.”

Starwood Pet Travel 5 star review on 4th March 2022

Helpful Report

(Manuel Arellano) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews