Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very helpful when transporting my two dogs. Made me less stressed and comforting knowing they was handling their transportation overseas.”

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Posted 4 years ago

“Great communication and extremely conscientious. Would absolutely recommend.”

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Posted 4 years ago

“Starwood took exceptional care of our cat and kept us up to date throughout his journey.”

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Posted 4 years ago

“Attentive and professional.”

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Posted 4 years ago

“It has been 6 months since we moved from Seattle to the UK and I am still so glad we chose Starwood. I was very nervous about moving our two cats such a long distance, but they truly took care of everything and were professional and compassionate along the way. My relocation was mostly managed by my employer, so I had specific flight requirements and Starwood was able to work with them. Our cats arrived looking more rested and relaxed than me, and we had no troubles with documentation.”

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Posted 4 years ago

“Starwood have twice now round trip transported my dog for me internationally and it has been excellent from start to finish. In fact it’s now time to schedule the third trip.”

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Posted 4 years ago

“We are very happy with the service provided with Starwood Animal Transport. Once Oscar’s Arrived Singapore Pet 2 Go updated us with Pictures immediately, very responsibly. We will recommend to our friends for sure!”

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Posted 4 years ago

“We had a quick timeline for our move under government orders. The sales rep was good, but once we were handed over to the operations person customer experience quickly devolved. I ended up doing most of the trouble shooting and coordination myself. Our Starwood rep even referred me to a Starwood competitor for assistance with a kennel issue. She also used bad language on the phone with me, and although she was timely with response, was extraordinarily unhelpful. I will not use or recommend Starwood again.”

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Posted 4 years ago

“Overall I was extremely disappointed in the services I paid for. While I understand some of the circumstances were outside of the control of the transport - an embargo at Chicago delaying the flight for my dog, I do not feel as if I was given any respect as a customer and did not feel I was being informed properly throughout the whole process. I will not be using this company again for my transport needs.”

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Posted 4 years ago

“They made the whole process so easy. I felt very confident with trusting them with our fur baby, Elly.”

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Posted 4 years ago

“Excellent service from start to finish.”

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Posted 4 years ago

“Awesome service all around!”

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Posted 4 years ago

“First time ever using a a pet mover for my "kids". I couldn't be more satisfied, I'm in the middle of a stressful move and can't even remember my home address let alone move three dogs on my own. My dogs mean the world to me and Starwood employees made it a complete breeze, they advised me on what paperwork I would need, they double checked each document and made sure everything was correct for a smooth transition from Hawaii to California. Ryan was so helpful and understanding even when i would forget to return an email she always made sure to keep me updated and reach out to make sure things went smooth. They picked my pups up from my home, dropped them off at the airport and did the same thing as soon as they landed to their final destination. I received pictures each time, I had a link to the the flight and was able to see how close the plane would be to landing and pretty much was kept up to date with the entire trip. My heart is at ease and I feel so much more relaxed in this chaotic move. I would definitely use starwood again in the future ❤️.”

Helpful Report

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews