Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet Cab arrived at allotted time. However, they did text us, but we would have preferred a phone call, as we did miss the text. We were greeted politely and our puppy was fine.”

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Posted 3 years ago

“The whole experience was very enjoyable from start to finish! Thank you for having your team give me a call the evening before to confirm a window. Our driver Neal was wonderful as well! I so appreciate him calling to give us a heads-up when he was en route and for taking our puppy out of the crate before the hand off. Our little guy showed up clean and seemed mostly unfazed. I am very impressed :)”

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Posted 3 years ago

“Prompt and friendly and took great care of my pet”

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Posted 3 years ago

“Pat was very kind and awesome. Thank you”

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Posted 3 years ago

“amazing and we love the dog!”

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Posted 3 years ago

“Jerry was our driver and he is lovely! He was very personable and communicative. I got the sense that he took great care of the pups under his watch.”

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Posted 3 years ago

“I was very pleased on how the Driver took care of not only my puppy but the puppies that were in his care, when he dropped my Harley off, he walked the other puppies and gave water to the other ones in his care, Great Job!”

Starwood Pet Travel 5 star review on 17th March 2021

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Posted 3 years ago

“Sue L. was amazing! Kept me in the loop an arrived exactly when she said she would and was incredibly friendly and caring!!!!”

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Posted 3 years ago

“Saige arrived calm and well cared for! Thank you!”

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Posted 3 years ago

“On time, very pleasant driver, great service”

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Posted 3 years ago

“Gary was excellent in communicating the plan the previous day and called a couple of times on the day of delivery. He handled the pet with extreme care. He was very helpful in answering any questions. Overall, we are very happy with Gary and My Pet Cab's services.”

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Posted 3 years ago

“Very caring and reliable. Let us know exactly when he was arriving!”

Starwood Pet Travel 5 star review on 13th March 2021

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Posted 3 years ago

“Shay was amazing. Called us 25 min in advance and dropped off our girls with professionalism and care!”

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Posted 3 years ago

“Our driver was wonderful and Martha arrived right on time. We were concerned about how long she was traveling but she was just fine.”

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Posted 3 years ago

“My puppy arrived alert and happy. I was very pleased. Eunice David”

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Posted 3 years ago

“Excellent all the way around”

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Posted 3 years ago

“Loved our driver, great communication. Look forward to working with you again in a few weeks ❤”

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Posted 3 years ago

“Amazing service. Got an estimated arrival window the day before from 11-2 which is a short window as it is. The day of, i was notified 30 minutes before he arrived which was so appreciated. Our guy Josh was so kind and patient, the whole thing was great.”

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Posted 3 years ago

“The driver Shaye was so nice and my puppy arrived safe at her new home.”

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Posted 3 years ago

“The service was everything we could ask for. Arrived right in the time window promised, the puppy was clean & the driver, Kayden was so nice. Unfortunately we were so excited we forgot to give him a tip, can we still get that to him?”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews