Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your driver kept me informed as to where he was and arrived almost exactly on the minute that quoted. He was polite and had her on my porch with paperwork quickly. Took our picture (she weighed a little more than I was expecting lol) and was on his way. I don’t think I thanked him enough so please pass along my gratitude!”

Helpful Report

(Jesse Rodriguez) - Posted 2 years ago

“Kept me updated, puppy came in safe and sound”

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(Jeary Beaudette) - Posted 2 years ago

“Very friendly and kept in touch.”

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(Daniel Cruz) - Posted 2 years ago

“Amazing! On time and very caring. And I love he took a picture with all of us and the puppy. Will trust your services every time.”

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(Jeary Beaudette) - Posted 2 years ago

“We were very impressed. Tim was wonderful. Our puppy was calm and clean upon delivery. All communication went smoothly. Could not be happier. Thank you so much! We have already recommended your service to friends.”

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(Tim Hohm) - Posted 2 years ago

“On time and plenty of notifications. Very good experience!”

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(Paul Tuccelli) - Posted 2 years ago

“Excellent and timely.”

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(Adrian Knapp) - Posted 2 years ago

“He was on time and professional.”

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(Michael Roper) - Posted 2 years ago

“The whole experience was terrific. My Pet Cab was very communicative - we got several calls ahead of our new Puppy’s flight keeping us apprised of details like her flight, expected time window, required documentation from us, as well as our driver’s name and contact information. On gotcha day, I got a call confirming the plan and another call from Rich the driver letting us know he was about an hour away. Our new Puppy Indy arrived in great condition and it is clear Rich loves what he does. We would highly recommend My Pet Cab!”

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(Rick McCarthy) - Posted 2 years ago

“Genesis was incredibly caring and so so kind.”

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(Genesis Rosado) - Posted 2 years ago

“Penny my Shih-Tzu was delivered on 5/18/2022, safe and sound, by Jamie Reyas. Penny is beautiful and very happy in he new home. There was only one slight problem, I had asked you to call my home phone, a landline 860 563-2449. Jamie texted my home phone so I never received the two-hour notice from Trenton. NJ.”

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(Jamie Reyes) - Posted 2 years ago

“Excellent experience and service! Joseph was awesome. He kept me updated and very helpful.”

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(Joseph Leblanc) - Posted 2 years ago

“I appreciate the photo he took and then sent to me. The puppy was very calm when she arrived.”

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(Paul Tuccelli) - Posted 2 years ago

“Very good service - excellent communication!”

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(Daniel Cruz) - Posted 2 years ago

“My Pet Cab was fabulous! A huge thank you to our driver, Darrell, for communicating with us right up until our puppy arrived at our front door. I highly recommend My Pet Cab!”

Starwood Pet Travel 5 star review on 26th May 2022

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(Daryl Specter) - Posted 2 years ago

“Michael, was so kind and responsive. Bella was well cared for!”

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(Mike Pettengill) - Posted 2 years ago

“Great driver and just as excited as us to get our new puppy ! So grateful she made it safe”

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(Kylie Higgins) - Posted 2 years ago

“The delivery service was great! Very personable!”

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(Joe Lokken) - Posted 2 years ago

“Darrel was wonderful. He let us know exactly when he would arrive and was so helpful when he arrived with our puppy.. A great experience!”

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(Daryl Specter) - Posted 2 years ago

“Communicable, friendly, dog arrived happy!”

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(Kristi Popik) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews