Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet arrived healthy and happy! Easy communication.”

Helpful Report

(Thierry Kabuya) - Posted 2 years ago

“Great service! Izzy was so professional and polite when he called to confirm our puppy's arrival time! Rick at drop off was super great too. Told us how well she traveled what she ate throughout the course of her trip. I would highly recommend your company and services! Thank you for making it a great experience! Mary Grace Leonard”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“Kristi was great! Super friendly, professional and I knew our puppy was handled with the best care.”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Excellent experience. wonderful and caring driver for our new puppy.”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“I was super impressed with my expierence with Pet Cab. Alex was incredible and made the whole expierence for my family a great one.”

Helpful Report

(Alex) - Posted 2 years ago

“Excellent Job”

Helpful Report

(Alex) - Posted 2 years ago

“Give the driver a raise pls! My pup was experiencing extreme separation anxiety and the driver stopped to help calm him. The driver still managed to arrive on time!”

Helpful Report

(Daniel Merlos) - Posted 2 years ago

“Dawn was wonderful. She very caring and excited for us as she delivered our tiny puppy.”

Starwood Pet Travel 5 star review on 28th February 2022

Helpful Report

(Dawn Wickman) - Posted 2 years ago

“My puppy, Mitzi, was delivered to our door in Ventura CA by a wonderful driver who was exceptionally careful and a lover of dogs himself. He stayed for awhile to give me some advice and that most of the information was in the material he gave me. Also explained about the dog food and the progression of changing to the type of food we had on hand for our other dog. It was just a wonderful moment to see her for the first time. I had a guest with me who wanted to see her, too, and did remark what an extrodinary thing to have the puppy delivered directly to your house. Now I didn't have to drive for some distance to pick her up. Thank you for the wonderful service provided.!!! Karen Wu”

Helpful Report

(Daryl Specter) - Posted 2 years ago

“Great communication and our driver brought our new puppy to our home safely. Puppy arrived warm and clean despite the trauma of traveling. The driver also helped bring the puppy inside and made sure all.was okay!”

Helpful Report

(Paul Tuccelli) - Posted 2 years ago

“No complaints. They were great.”

Helpful Report

(Anthony Graci) - Posted 2 years ago

“On time, puppy safe and secure, big smiles and very friendly. I appreciated your service thank you”

Helpful Report

(Josh Prezgay) - Posted 2 years ago

“Everyone kept us up to date and informed every step of Raven's trip. Our driver was a sweetie, and we appreciate our new pup getting here safe and sound. Thank you!”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Just as hoped it would be. Arrived on time. Very clean and full of energy. Love this little girl.”

Helpful Report

(Bruna Pinheiro) - Posted 2 years ago

“Rick was so nice and thorough thank you”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“Very professional”

Helpful Report

(Calvin Conner) - Posted 2 years ago

“Daniel called ahead and let us know when our new best friend was to arrive. We were really worried about him and his long travel day, especially as a small breed puppy, but Daniel mentioned that he took him out to play with him and that he ate and drank before arrival. Our puppy immediately started wagging his tail when he saw us, through his carrier, and had obviously been in great hands.”

Starwood Pet Travel 5 star review on 26th February 2022

Helpful Report

(Daniel Merlos) - Posted 2 years ago

“The driver, Izzy, kept you informed about how the transit was taking place. As a new fur mom, it was appreciated to know my baby was in good hands🥰 Best delivery I’ve ever gotten!”

Helpful Report

(Izzy) - Posted 2 years ago

“Dawn was trying to contact me before she arrived. But was given the wrong number to call. So she arrived at the door about 3:30 with Ada. My two grown kids and I were waiting for her to arrive and surprised when she was at the door. The delivery went well and quickly. I tried to rate Dawn per the card that was left and never found a way at the site given to leave a review. Bottomline you need to check these details,”

Helpful Report

(Dawn Wickman) - Posted 2 years ago

“Puppy wa relaxed. Driver was cheerful.”

Helpful Report

(Daniel Curz) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews