Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,972 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Team did a great job getting my dog from the US to Australia safely. He is adjusting well and it was so great to be reunited”

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Posted 2 years ago

Thank you so much for your review, Amanda! We hope Blue is settling in well! :)

Posted 2 years ago

“We had an amazing experience using Starwood to transfer our pup from Boston to London. It seems expensive but it was worth every penny knowing that Pippa was in good hands. The whole process was seamless; from initial booking to pick up of Pippa from our apartment in Boston to landing in Heathrow and being reunited again. 100% recommend.”

Starwood Pet Travel 5 star review on 12th July 2022

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Posted 2 years ago

Thank you so much for your review, Alberto! Your feedback means the world to us! Wishing you and Pippa all the best!

Posted 2 years ago

“The driver let me know when she was on her way and she also contacted me when she was 5 minutes. Was very professional.”

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(Genesis Rosado) - Posted 2 years ago

“Juliet arrived with no trauma. The young man who delivered her was very pleasant.”

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(Joel Quezada) - Posted 2 years ago

“We were very pleased to have timely updates and perfect delivery of our puppy by Tim.”

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(Tim Hohm) - Posted 2 years ago

“I was promised things they then couldn't provide (after they had my deposit, of course). I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for. My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control. I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered. They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.”

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Posted 2 years ago

Hi Sarah. We are sorry you did not have a positive pet shipping experience. However, we do not lie to our customers about issues with airlines or relationships abroad. Would you like to schedule a call with us to further discuss this?

Posted 2 years ago

“Very happy to receive Liberty. She seemed well cared for.”

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(Mike Pettengill) - Posted 2 years ago

“The driver was so friendly and helpful. She let us know when she would be arriving with our new puppy. Wonderful experience! I would recommend your service highly.”

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(Janet Sharp) - Posted 2 years ago

“Fantastic communication and my dog arrived safely, right on time. Traci took such wonderful care of our dog and we are so happy with the experience. Thank you!”

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(Traci Brearley) - Posted 2 years ago

“Traci was very nice, she clearly cares about the dogs in her charge. She was informative and helpful! She called to let me know her time frame for showing up and was there within said frame.”

Starwood Pet Travel 5 star review on 1st July 2022

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(Traci Brearley) - Posted 2 years ago

“Great communication”

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(Kate Pehlivanov) - Posted 2 years ago

“Excellent communication regarding puppy and arrival times”

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(Jeannine Dugan) - Posted 2 years ago

“Thank you Pet Cab for doing a great job bringing Gryffin to us. Patricia kept in contact with us every step of the way. We would recommend and definitely use Pet Cab again in the future!!”

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(Patricia Pera) - Posted 2 years ago

“Tracy was very friendly, calm, gentle, understanding, and caring towards our newest baby & me. She even sniffed around the van to take notice of the other puppies before leaving us to continue on her "SPECIAL DELIVERIES". I didn't want to use the service as it was only a 30 minute drive to pick him up, but when Puppy Serve upgraded my service to include the Pet Cab delivery, I am glad he was handled by such a wonderful service and knowledgeably capable staff. Thank you! -Jess H.”

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(Traci Brearley) - Posted 2 years ago

“An amazing experience all around”

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(Janet Sharp) - Posted 2 years ago

“Paul was incredibly communicative and delivered our new puppy with so much care! We could tell that she was well taken care of along the way.”

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(Paul Tuccelli) - Posted 2 years ago

“Tim was very professional and enthusiastic. Provided timely updates of ETA, and brought our puppy on time. Tim provided all information for our puppy including what he ate and drank after his flight, also about the extra food and documentation that came with our puppy. He took a picture of our family with the new addition and texted us the picture. Very impressed with the service!!”

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(Tim Hohm) - Posted 2 years ago

“Our driver was very friendly and prompt.”

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(Paul Tuccelli) - Posted 2 years ago

“Everything was great! Our driver was extremely nice and profession as well!”

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(Traci Brearley) - Posted 2 years ago

“Great service. Jamie kept me informed every step of the way regarding my puppy’s arrival. Thank you”

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(Jamie Reyes) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,972 reviews