Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proper communication and flawless puppy handoff. Puppy seemed happy throughout the process.”

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Posted 3 years ago

“Great friendly service. My puppy had a couple accidents once one the plane and again on the trip home. They cleaned him up the best they could and he seemed happy coming out of the crate. Nice people. Thanks!”

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Posted 3 years ago

“Dean was great! We can tell he loves dogs.”

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Posted 3 years ago

“Kim was an excellent communicator and prompt with time especially with the terrible weather!!! Happy and Healthy puppy. thank you to Kim!! Best, Heather Holahan”

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Posted 3 years ago

“Bob was wonderful...very informative, kind and kept me up to date on travel times...”

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Posted 3 years ago

“Very friendly personable so glad puppy was in kind hands! On time- great service”

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Posted 3 years ago

“I want to thank Alex for transporting my puppy to me safe we appreciate your kindness”

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Posted 3 years ago

“Very good service. They kept me well informed throughout the entire process.”

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Posted 3 years ago

“Ray was there in the 3 hour window as Pet Cab said he would . Very friendly and our puppy was happy (but tired) when he arrived. Thanks Pet Cab!”

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Posted 3 years ago

“Great service, I appreciated the regular follow up and care. Tim who delivered her home was so friendly, caring and professional- I’m so grateful to your company for safely transporting my little one.”

Starwood Pet Travel 5 star review on 28th February 2021

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Posted 3 years ago

“My Pet Cab was very thorough in communication and safely getting my puppy home. Thank you!”

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Posted 3 years ago

“We couldn't be any more pleased with Josh's (our driver) caring and friendly personality! In addition, the communication with your company was outstanding!! We greatly appreciated the day before receiving a phone call giving us a time frame in which to expect our new puppy. Then the day of waiting had finally arrived and Josh gave us a call to let us know that he was on his way. It was a pleasure to work with your company. Your company gets a 5 star rating from us!! M~”

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Posted 3 years ago

“They communicate very well and arrived on time. Very courteous.”

Starwood Pet Travel 5 star review on 27th February 2021

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Posted 3 years ago

“They were timely and friendly. My puppy was safe and happy and everything went smoothly.”

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Posted 3 years ago

“We received a well cared for pup in the timeframe that was promised.”

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Posted 3 years ago

“Great experience and service. Took wonderful care of our little puppy and kept us informed about their travel throughout until he was safely brought home. 5 stars!”

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Posted 3 years ago

“Adam was great, kept me posted on his timing and made getting our pup super easy”

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Posted 3 years ago

“We had an excellent experience with Pet Cab. They called ahead of time and even when they were on our street. We were able to meet our new puppy and surprise our kids too. Thank you 😊”

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Posted 3 years ago

“Great communication!”

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Posted 3 years ago

“Bob was professional and friendly and good communication skills.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews