Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication”

Helpful Report

Posted 3 years ago

“pleasant - Kayden was respectful, helpful and very caring. He is an asset to your company.”

Starwood Pet Travel 5 star review on 12th April 2021

Helpful Report

Posted 3 years ago

“Pet cab was amazing! Thank you for delivering Emmie home.”

Helpful Report

Posted 3 years ago

“I would like to express my appreciation to all of Starwood staff but especially for Ryan. During a very difficult time for international travel, the many changes and eventual success Ryan was creative, communicating constantly, providing updates and photos and successfully getting my dog safely to Ireland. I would not hesitate to recommend Starwood to anyone and have already shared my experiences with many animal lovers Thanks for a great job well done. Declan”

Helpful Report

Posted 3 years ago

“I would rate my puppy's ride from the airport as 5 stars as the driver was very congenial and whoever before the airport ride as about 3 stars as the puppy was in transit a week and lost a half a pound.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We have reached out via email with contact information. As the final mile provider for your puppy's travel we only control what occurs once your puppy lands. Thanks for the note on the 5 star service we provided! We will provide feedback to the company where you purchased your puppy from regarding transit time before their flight. Enjoy your new Pup!!

Posted 3 years ago

“Great communication with their customers. The driver Meghan was extremely friendly and delivered our new puppy right on time. Our puppy was very happy and calm.”

Helpful Report

Posted 3 years ago

“Great personalized experience from first call to arrival. Thank you for the attention to detail in having our puppy arrive safely and in good spirits. Keep up the excellent service.”

Helpful Report

Posted 3 years ago

“The driver was courteous, communicated with me to prepare for the puppy's arrival. Everything was presented nicely and clean. Puppy very happy and friendly, not frightened at all!”

Helpful Report

Posted 3 years ago

“My pup arrived safely. There was a delay (understandable) but I was notified in a timely manner. Delivery was wonderful.”

Helpful Report

Posted 3 years ago

“Neal was great! He made sure I had everything I needed and the delivery was flawless.”

Helpful Report

Posted 3 years ago

“Very impressive company! Everyone I spoke with was professional, knowledgeable and pleasant. I would use this company again and would recommend it to friends.”

Helpful Report

Posted 3 years ago

“Josh was great”

Helpful Report

Posted 3 years ago

“The fellow who delivered our puppy was very friendly and kept us up to date on the arrival time. Very pleaased with the service.”

Helpful Report

Posted 3 years ago

“I called my driver Santa Claus. With his white beard and happy disposition he arrived with the best gift he could give me it reminded me Christmas. Being over joyed.”

Starwood Pet Travel 5 star review on 9th April 2021

Helpful Report

Posted 3 years ago

“It was great fast ,easy and professional”

Helpful Report

Posted 3 years ago

“Josh was informative in arriving and was on time. Friendly and nice.”

Helpful Report

Posted 3 years ago

“Love the service.”

Helpful Report

Posted 3 years ago

“Communication was constant. Very happy with the service.”

Helpful Report

Posted 3 years ago

“The Pet Cab driver Kayden did an awesome job in handling and delivering my puppy.”

Helpful Report

Posted 3 years ago

“It was a really great great experience! Very quick, driver Leslie called (as it was promised the day before) and dropped our puppy off shortly!”

Helpful Report

Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews