Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He was great, PuppySpot was an issue. This dog only had a pee pad in crate, no blanket, awful. He just picked up what they gave him.”

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Posted 3 years ago

Thanks for the review! As the last mile piece of your puppy's journey home My Pet Cab takes over once the airplane lands. We do know for puppy safety no blankets are allowed in the kennels while in the airplane but we will pass on your review concern to the company where you purchased your pup . Congratulations on a new family addition!

Posted 3 years ago

“Great courteous service and was provided with timely updates on transport and arrival times.”

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Posted 3 years ago

“Was notified a good amount ahead of arrival. The puppy's food was supposed to arrive with her but there wasn't any. I'm not sure if it was lost in transport or if the breeder didn't include it.”

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Posted 3 years ago

Thanks for the review! As the Last mile piece of your Puppy's journey home we take over once the airplane lands. We will pass on your concern about the food to the company where you purchased your new family member as feedback for them to improve the experience.

Posted 3 years ago

“Driver was communicative and followed directions on where to park (I live in an apt building). Driver was professional and friendly.”

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Posted 3 years ago

“All good.”

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Posted 3 years ago

“Kate was FANTASTIC! She obviously loves animals and was thrilled to bring our pup home for us. So grateful!!”

Starwood Pet Travel 5 star review on 9th November 2021

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Posted 3 years ago

“Very good and communicated very well!”

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Posted 3 years ago

“Whole experience was wonderful!!!!”

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Posted 3 years ago

“I was very impressed with the communication and service. I recommend Pet Cab to everyone”

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Posted 3 years ago

“Kate was beyond amazing! Called me, to let me know, her estimate arrival time. She was right on designated time. It was my second puppy, so seeing her again was a welcome surprise. Friendly, outgoing and her true love for the job, shines through. Thanks, Kate!! :)”

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Posted 3 years ago

“Rick was amazing! He kept us informed of arrival time and was very professional and friendly. When he arrived, I opened the door to him carrying the kennel in one hand, and my new fur baby in the other! It was a special and beautiful moment.”

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Posted 3 years ago

“The lady ( Kate P ) that delivered Josh was very nice. Josh was in good condition & arrived on time. Very happy with the service.”

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Posted 3 years ago

“Very smooth. My puppy came clean and in great spirits.”

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Posted 3 years ago

“Nick was wonderful and very gentle with his "load" of furry passengers.”

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Posted 3 years ago

“Driver was Sue. Puppy arrived on time and she was lovely to talk to.”

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Posted 3 years ago

“Nicole driver was so nice. I even received a picture of my adorable new puppy while on her trip home. Nicole was clean and happy.”

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Posted 3 years ago

“Susan kept us updated and even arrived early especially impressive given the weather conditions that morning.”

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Posted 3 years ago

“Kep't in contact with me and arrived on time”

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Posted 3 years ago

“Thomas arrived safe and happy Earlier than I expected. The team Did their identification of me as They were instructed and left.”

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Posted 3 years ago

“Everything was just fine”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews