Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My pet cab was wonderful. I received a call the night before with an estimated time of arrival of our puppy and then got another call when our puppy was almost here. They were very kind and curious and I would recommend them to anyone needing to transport a pet.”

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Posted 4 years ago

“Excellent - Three people brought my puppy in from the airport. Puppy was happy, clean, and ready for the kids to play with ALL night long.”

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Posted 4 years ago

“While I was very happy that our puppy arrived safely, the process was very frustrating. We know that she landed at 8am and did not hear from anyone until after 11:40am. I think it’d be much better if the person made a phone call as soon as they receive the puppy/once the puppy lands to let the family receiving him/her know that the puppy is okay and what the plan is for delivering him/her. We tried calling the cab line and got an automated message with no way to speak to anyone or leave a message so had to just sit and wait until we finally got that call.”

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Posted 4 years ago

Thank you for the feedback. We did have phone issues that morning that were eventually resolved. We have an extensive health check and cleanup process at the airport which also give the puppies a small travel break. We call the night before with a delivery window and your new family addition was delivered in that time frame. We show that a message was left on Tuesday night and we will review our process. Enjoy your new Fur baby!

Posted 4 years ago

“Brought puppy home in mentioned time and were delighted to see us”

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Posted 4 years ago

“Kept us well informed, arrived on time with our precious cargo who was in great shape, and were very positive and friendly.”

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Posted 4 years ago

“My Pet Cab called when I was told they would and gave a time window for delivery. They then called again to confirm that they were”

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Posted 4 years ago

“The driver was friendly and maintained good communication.”

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Posted 4 years ago

“We had a great experience. Pet Cab Called us the night before our puppy’s arrival to give us the time frame during which he would arrive and what to expect and told us who our driver was and that she would call Once she was on the way with our puppy and her ETA. Everything went exactly as planned and our puppy was very well cared for. He was happy and eager to meet us upon arrival.”

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Posted 4 years ago

“Great service and communication.”

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Posted 4 years ago

“The driver was VERY friendly and on time! My puppy was well taken care of! The driver took a picture of me and my puppy Melody at our first meeting - I was wondering if it would be possible to get that photo? Thanks so much!!”

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Posted 4 years ago

Thanks for the Great review! Jeary treats every Puppy as his own ! Pictures sent to your email!

Posted 4 years ago

“My driver communicated clearly and gave me updates. He was friendly and on time.”

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Posted 4 years ago

“Arrived promptly, very nice people!”

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Posted 4 years ago

“They just dropped off the puppy. Not much to it.”

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Posted 4 years ago

“No problems, nice people”

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Posted 4 years ago

“Delivered on time and was very professional!”

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Posted 4 years ago

“Came on time, gave updates of location and very friendly”

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Posted 4 years ago

“Great service! Our puppy arrive happy and safe!”

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Posted 4 years ago

“Great experience”

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Posted 4 years ago

“June was absolutely wonderful. She was communicative and a delight to speak with. It was evident that she truly cared about delivering a high-class experience.”

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Posted 4 years ago

“They were informative, timely and notified me a half hour before they got to my door, as promised. The two gentlemen wore masks (as its still Covid-safe world) and were very friendly. One was holding my puppy in his arms when I opened the door. That was a very nice touch. 😃❤️”

Starwood Pet Travel 5 star review on 9th July 2020

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews