Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

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“Clear communication and a friendly handler.”

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Posted 3 years ago

“The driver was super friendly and loving to my puppy she was very professional. I would highly recommend my pet can to anyone needing puppy transportation.”

Starwood Pet Travel 5 star review on 17th August 2021

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Posted 3 years ago

“Your driver was very informative and upfront very curtius.”

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Posted 3 years ago

“Adam did a very good job transporting my puppy safely. I would have appreciated it if he had called when he left the airport rather than 20 minutes before he arrived here. I had expected him to call earlier as advertised and therefore had to rush home to meet him. However, it was no big deal. Thanks”

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Posted 3 years ago

“Samy was great - professional, timely, and communicative. I felt good knowing he took care of our baby and got him to us safely.”

Starwood Pet Travel 5 star review on 16th August 2021

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Posted 3 years ago

“Everything was great!!”

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Posted 3 years ago

“We are very, very happy with the way our puppy’s final mile transport was handled. We got a call the day before confirming address, the name of the driver and approximate delivery time. On the day of arrival, Alex called and gave us a 1 hr heads up when he was on his way. He arrived right on time, and we loved the way he handled our puppy.”

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Posted 3 years ago

“Joan? was very friendly, professional and prompt. A pleasure.”

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Posted 3 years ago

“My new "Baby Girl" arrived happy and well cared for. Driver was cheerful and obviously enjoyed his job. Exceeded expectations.”

Starwood Pet Travel 5 star review on 15th August 2021

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Posted 3 years ago

“Jan Nolan kept me well informed while I was awaiting my puppy’s arrival from Hanscom Air Force Base Airport. When she arrived, she told me about the experience my puppy had and when and how to give my puppy her Nutrical supplement. She explained what possible reactions my puppy may exhibit as a result of her journey. My new baby responded well to Jan. I received the paperwork, food and carry case and my puppy and off Jan went to deliver two other pups. Everything went smoothly, exactly as previous communications had explained. Being able to have my puppy come home directly to me was wonderful.”

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Posted 3 years ago

“Jan was wonderful with the puppy, and just a very nice person. It was a great experience!”

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Posted 3 years ago

“Jan was so nice and sweet to my puppy! I felt very comfortable knowing that he had been in her care. Thank you!”

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Posted 3 years ago

“Wonderful service right to my door! Kim was a caring driver and took great care of our new pup!”

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Posted 3 years ago

“We found your service to be very professional and informative. We were given a 2 hour window and were informed 25 minutes before arrival. We were very impressed with your service. D Rask.”

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Posted 3 years ago

“Your delivery person was exceptional. I appreciate the care she gave my new puppy.”

Starwood Pet Travel 5 star review on 14th August 2021

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Posted 3 years ago

“Excellent and prompt service. The representative was awesome. Thank you.”

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Posted 3 years ago

“Everything was wonderful except for the conditions for our puppy - he arrived soaked in poop and urine. I know this can only be helped to a certain extent but it wasn’t ideal.”

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Posted 3 years ago

“My only complaint is no one called ahead..”

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Posted 3 years ago

“Nancy was so wonderful in transporting my new puppy. I knew she was well taken care of. It was a hit day and she made sure the pups had AC on them. She kept me informed of her time span, when she would arrive, and as she was in her way. I trusted pet cab to deliver and they did.”

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Posted 3 years ago

“Absolutely excellent communications from the transport driver. An hour before Brody was to arrive at his new home Nancy called me which was earlier than I expected.. She said he was doing well he did his business she cleaned him an stated he is so adorable an very sweet. Nancy was absolutely right about him being adorable I also know from talking with Nancy how much she loves taking cares of all animals. I deeply appreciate the wonderful way she took care of my new fur baby!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews