Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Calvin was wonderful in bring Milo to his 4ever home. He communicated with me every step of the way an treated Mo like a prince. Thank so much!”

Starwood Pet Travel 5 star review on 2nd April 2022

Helpful Report

(Calvin Conner) - Posted 2 years ago

“My Pet Cab service was outstanding. The driver was kind and kept us informed from when our puppy was picked up until just prior to arrival.”

Helpful Report

(Calvin Conner) - Posted 2 years ago

“Calvin was the best. He kept us informed along the way, indicating the timeframe he'd be delivering our Hugo and also gave us another call when he was 7 minutes away. We definitely appreciated being aware of where Hugo was as he made his travel to his new home. Thank you, Calvin.”

Helpful Report

(Calvin Conner) - Posted 2 years ago

“Very good driver, kept me informed every step the way. Would definitely use service again in the future.”

Helpful Report

(Jeary Beaudette) - Posted 2 years ago

“Great communication and easy handoff. Thanks.”

Helpful Report

(Traci Brearley) - Posted 2 years ago

“Our puppy got here a couple days ago. I am sure that her long trip wshard on her but I know it was better because of Manny. He brought her right to us. He was so kind to her and so nice to us as new owners. I’m so happy that she had the best trip from the airport that she could have had. Thanks again to him. Also thanks to all at Pet Cab who helped with her delivery.”

Helpful Report

(Manuel Arellano) - Posted 2 years ago

“Manny was excellent! Totally professional. Called and to inform me of approximate arrival whereupon I gave him directions regarding finding my condominium which was somewhat complex. He found my home quickly and delivered my puppy an hour earlier than I expected. He was friendly and professional. I couldn’t have been happier with my experience of receiving my new dog. Thank you so much!”

Helpful Report

(Manuel Arellano) - Posted 2 years ago

“He was very polite and brought me my precious puppy !! Thanks so much!!”

Helpful Report

(Daniel Cruz) - Posted 2 years ago

“Genesis delivered my girl! I was very pleased, from the beginning! She gemmkeot me updated on arrival, told me I was #2, told me where first stop was snd let me know when she left first stop. The communication was great! Pup had a little car sickness, but Genesis her her cleaned up and even have her a spray of puppy cologne! Very impressed! Thank you, Genesis!”

Helpful Report

(Genesis Rosado) - Posted 2 years ago

“Our new Golden Retriever puppy arrived perfectly. Our driver, Jamie was a doll. She communicated with me and even sent me a video to show me how well our Golden Retriever puppy was doing. I was so nervous since I never used this type of service before and Jamie put my mind at ease and took great care of our precious puppy!! Thank you Jamie!!”

Helpful Report

(Jamie Reyes) - Posted 2 years ago

“Traci was amazing! She kept us updated right from the time pup was picked up from airport till delivery at home. Puppy was not in any distress. Thank you.”

Helpful Report

(Traci Brearley) - Posted 2 years ago

“Great service, very kind and clean.”

Helpful Report

(Adrian Knapp) - Posted 2 years ago

“Adrian was wonderful. He was polite and courteous. I really got a sense that he loved his job delivering fur babies to their forever homes! Thank you!”

Helpful Report

(Adrian Knapp) - Posted 2 years ago

“Kathy was wonderful and kept me updated till time of arrival.”

Helpful Report

(Kathy Walker) - Posted 2 years ago

“Mike delivered my puppy with a friendly smile and brought her even earlier than expected, which was great. I regret not tipping him but I was so excited to take the puppy in and welcome her I didn’t go to the door prepared.”

Helpful Report

(Mike Pettengill) - Posted 2 years ago

“Thank you for delivering my furbaby safely!”

Helpful Report

(Jaleen) - Posted 2 years ago

“They do an excellent job. Kept me informed, gave me a time window, followed up and showed up exactly when they said they would. Puppy was healthy, not scared and in great shape. Thank you!”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“Delivery services were excellent. From travel planning to my door Pet Cab kept in touch and arrived at the time specified. Our puppy came in happy, it was an excellent experience.”

Helpful Report

(Calvin Conner) - Posted 2 years ago

“I cannot say enough about Tracy Brearden our puppy's driver. She was awesome, professional and friendly. My delivery was sooner than expected which made me very happy. Thank you, Tracy, for all you do for our new 4-legged family members. I could tell when I received him how well taken care of he was. Again, thank you.”

Helpful Report

(Traci Brearly) - Posted 2 years ago

“We could not be more pleased with My Pet Cab! The communications frequency was superb for nervous new pet parents waiting :) delivery right up to the minute predicted! and when our lovely puppy was handed off, he was clean and not a BIT traumatized; ready to just start enjoying family life and bonding. Cannot recommend enough. THANK YOU THANK YOU THANK YOU!”

Starwood Pet Travel 5 star review on 11th March 2022

Helpful Report

(Jeary Beaudette) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews